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Embassy Suites by Hilton Austin Downtown South Congress

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton Austin Downtown South Congress

Business centre
Lobby
Terrace/patio
Lobby lounge
Lobby

Reviews

8.0 out of 10

Very good

Popular amenities

  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Laundry
    Laundry

Explore the area

Map
300 S Congress Ave, Austin, TX, 78704
  • South Congress Avenue
    1 min walk
  • Lady Bird Lake
    5 min walk
  • Palmer Events Center
    11 min walk
  • Austin, TX (AUS-Austin-Bergstrom Intl.)
    17 min drive

Room options

View all photos for Premium Suite, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Premium Suite, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

TV, pay films

Suite, 2 Queen Beds, Non Smoking

  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Non Smoking, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Premium Suite, 2 Bedrooms, Non Smoking, Bathtub

  • 100 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Premium Suite, 2 Bedrooms, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Premium Suite, 2 Bedrooms, Accessible, Bathtub

  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

TV, pay films

Suite, 1 King Bed, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

TV, pay films

Suite, 2 Queen Beds, Accessible, Bathtub

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (1 King, 1 Double, Sofa Sleeper)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (1 King, 1 Double, Sofa Sleeper)

  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Room, 1 King Bed, Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Smoking

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Peloton Bike)

Suite, 1 King Bed (Peloton Bike)

Suite, 1 King Bed (Peloton Bike)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

Premium bedding, pillow-top beds, in-room safe, desk

Premium Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 1 King Bed, City View

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, City View

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Bedroom, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Bedroom, Non Smoking

  • 30 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Premium Suite, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Premium Suite, 1 King Bed

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

TV, pay films

Suite, 1 King Bed, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (2 Queen, 1 Double, Sofa Sleeper)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms (2 Queen, 1 Double, Sofa Sleeper)

  • 52 sq m
  • Sleeps 7
  • 2 Queen Beds and 1 Double Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible, Bathtub

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking

  • 43 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Austin

With a stay at Embassy Suites by Hilton Austin Downtown South Congress, you'll be centrally located in Austin, steps from South Congress Avenue and within a 5-minute walk of Lady Bird Lake. .This hotel is 0.5 mi (0.9 km) from Palmer Events Center and 0.7 mi (1.2 km) from Austin Convention Center.

What's nearby

  • South Congress Avenue - 1 min walk - 0.0 km
  • Austin Convention Center - 13 min walk - 1.1 km
  • Zilker Park - 3 min drive - 2.8 km
  • University of Texas at Austin - 5 min drive - 3.9 km
  • Texas State Capitol - 5 min drive - 2.8 km

Getting around

  • Austin Station - 8 min drive
  • Downtown Station - 16 min walk
  • Austin-Bergstrom Intl. Airport (AUS) - 17 min drive

Restaurants

  • ‪Whataburger - ‬6 min walk
  • ‪Sandy's Hamburgers - ‬7 min walk
  • ‪Fareground - ‬9 min walk
  • ‪Ego's Lounge - ‬4 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Embassy Suites by Hilton Austin Downtown South Congress

Hotel with free breakfast, steps from South Congress Avenue
Embassy Suites by Hilton Austin Downtown South Congress offers 262 accommodations with laptop-compatible safes and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Austin hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 262 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with premium bedding. Wireless internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include wireless internet access (surcharge) and shopping on site.
Satisfy your appetite for dinner at the hotel's bar/lounge, SoCo Bar and Bites, or stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. A complimentary cooked-to-order breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:30 AM to 10:30 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Austin? This hotel has 2330 square feet (216 square meters) of space consisting of conference space and 5 meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary cooked-to-order breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:30 AM and 10:30 AM. A complimentary manager's reception is offered each day.
SoCo Bar and Bites - This bar serves dinner only.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and public transport

  • Covered self parking on site (USD 48 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM–9:00 AM on weekdays and 7:30 AM–10:30 AM on weekends
  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available

Restaurants on site

  • SoCo Bar and Bites

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • Shopping

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Separate living room
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Corner/local shop
  • Lockers available

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Conference space (2330 square feet)
  • Meeting rooms - 5

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 107
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 112
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • Films for purchase
  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
4 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Covered self parking fee: USD 48 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 11:00 PM
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Austin-Downtown/Town Lake
Embassy Suites Hotel Austin-Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Hotel
Embassy Suites Austin-Downtown/Town Hotel
Embassy Suites Austin-Downtown/Town Hotel
Hotel Embassy Suites Austin-Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Hotel
Hotel Embassy Suites Austin-Downtown/Town Lake Austin
Austin Embassy Suites Austin-Downtown/Town Lake Hotel
Embassy Suites Austin Downtown/Town Lake
Embassy Suites Austin-Downtown/Town Lake Austin
Embassy Suites Austin Town
Embassy Suites Hilton Austin Downtown South Congress
Embassy Suites by Hilton Austin Downtown South Congress Hotel
Embassy Suites Hilton Austin Downtown South Congress Hotel
Embassy Suites by Hilton Austin Downtown South Congress Austin
Hotel Embassy Suites by Hilton Austin Downtown South Congress
Embassy Suites by Hilton Austin Downtown South Congress Austin
Embassy Suites Hilton Hotel
Embassy Suites Hilton
Embassy Suites Austin Downtown/Town Lake

Embassy Suites by Hilton Austin Downtown South Congress Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 468 out of 1002 reviews" "
Rating 8 - Good. 233 out of 1002 reviews" "
Rating 6 - Okay. 156 out of 1002 reviews" "
Rating 4 - Poor. 70 out of 1002 reviews" "
Rating 2 - Terrible. 75 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Smelled dank, but the room was large, had a delicious free breakfast buffet and nice folks. But would not allow me to check in early and the room was kind of dirty. Crumbs on the bed and sugar spilled all over the counter. Needed a really good scrub and didn't feel clean.
Stayed 2 nights in Aug 2024

6/10 Okay

julia, hattiesburg

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The area especially around the parking garage was a little sketchy. Two elevators in the garage were broken and I was forced to crutch down graffiti filled urine smelling stairs on a broken ankle. My husband left pants and a shirt in the closet and after 5 calls housekeeping denied finding them. There were also large holes in the wall by the elevator on our floor.
Stayed 2 nights in Aug 2024

8/10 Good

Crystal, Freeport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very hot
Stayed 1 night in Aug 2024

6/10 Okay

Wasif

Disliked: Cleanliness, staff & service, property conditions & facilities
Run down property...needs renovation. Poor service
Stayed 2 nights in Aug 2024

8/10 Good

KRISTIN

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

KRISTIN

Travelled with family
Liked: Staff & service, amenities
The location of the property is excellent - central to downtown Austin and Congress Ave shopping/restaurants. The staff was very nice. My only complaint was there was no housekeeping during our entire 4 night stay. After I inquired (day 3) I was told they were short-staffed and I had to request housekeeping. I would not have been concerned if I was told this up front. That being said, they did take our trash when I asked.
Stayed 4 nights in Aug 2024

6/10 Okay

Maria

Liked: Staff & service
Disliked: Property conditions & facilities
Looks old they charge to much for parking but they don't tell you when you are booking the reservation you find out when you get there.
Stayed 2 nights in Aug 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service
Love staying at Embassy Suites but on this particular stay: 1. Elevator in Car Garage not working and valet not available - it IS a valid factor because of health issues. 2. Pull-out bed is a joke; if it is promoted in rooms as extra bed it should at least be somewhat comfortable and there was no extra bedding for it. We requested bedding and took a while to get it. It was so uncomfortable, we opted to keep it as couch and sleep in it like that. 3. While trying to fix sofa bed it was inevitable to notice tears in couch fabric and the floor underneath couch was dirty; popcorn, towel... While I will continue to stay at Embassy Suites I was disappointed in general this time.
Stayed 1 night in Aug 2024

8/10 Good

Cecilia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place! Seems understaffed as far as maintenance. I'd go back for sure!
Stayed 1 night in Jul 2024

10/10 Excellent

Sandy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Complimentary Breakfast had terrific tasty options and great quality; the lovely wait-staff was so pleasant and friendly! Great job. Only dislike was the advertised "on-site restaurant". That is not the case. My writing partner and I held our annual plotting retreat here and wrote till wee hours of the night; basically never left the hotel until we had to get food. Had to walk in 103 heat to the Hyatt Regency for lunch and had no dinner or late night options for food as 2 ladies would not be walking in downtown Austin after dark. Room Service is closed from 11:00-4:00 and not certain of the limited time after that as we just brought back our lunch extras to reheat in the microwave. So big bummer on that. Yea for the fabulous bartender as she made an extra effort to provide us large size soft drinks and juice that we were able to purchase! Much appreciated :)
Stayed 3 nights in Aug 2024

6/10 Okay

Hawni

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great customer service
The customer service of the hotel is amazing, however the cleanliness is nonexistent in the rooms. Breakfast is perfection! I accidentally booked our rooms for the wrong night, didn’t realize until we were in town. The hotel refunded us and booked us the same type of room for that evening at the same price we originally booked our stay. As parking is not connected to the hotel my husband dropped me and the kids off at the hotel and went to park. When I got to our room the stench was horrible. It smelled like a bar. The couch was full of stains and when we pulled out the couch bed it also had stains and a the smell from the bed (fishy?) joined in with the smoke and beer scents. I immediately called my husband and said we could not stay in that room. He talked with the front desk and we were put into another (much better) room at no additional cost. We have a 17 year old and a 12 year old so I commend them especially for getting us into a room that accommodates 3 beds. The common areas are clean. Breakfast was great.
Stayed 1 night in Aug 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Kay

The managers cocktail hour was fun & the service throughout our stay was top notch!
Stayed 3 nights in Jul 2024

2/10 Terrible

Trisha

Stayed 2 nights in Aug 2024

4/10 Poor

Brian Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No room service or towels for 3 days even after requested. I was even walked in on naked the 1st day there. The front desk staff were very nice...Housekeeping terrible.
Stayed 4 nights in Jul 2024

10/10 Excellent

Byron C

Stayed 3 nights in Jul 2024

6/10 Okay

Eugenio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and the staff was great. However, they do not offer free WiFi and they charge a lot for parking.
Stayed 2 nights in Jul 2024

10/10 Excellent

Gabbrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Happy hour and breakfast were my favs. The staff here were all friendly and so welcoming definitely will be back.
Stayed 2 nights in Jul 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice; clean, quiet. The detached parking garage was a little bit of a disappointing, esp. in the rain
Stayed 2 nights in Jul 2024

10/10 Excellent

Robert

Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Stayed 2 nights in Jul 2024

10/10 Excellent

Peggy Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Were able to avcommodate 2 extra guests we did not expect
Stayed 2 nights in Jul 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to the downtown area and within vicinity of the concert venues, which are not walkable
Stayed 2 nights in Jul 2024

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
$48 a night for parking so definitely take that into account when booking this property. Great location on South Congress near the bridge. Free breakfast was nice. Our room was laid out nicely, but the couch had quite a few stains and just didn’t feel clean. The shower drain was very slow, so slow that when the next member of my family went to take a shower it was still ankle deep in water. We only stayed 1 night and I reported this when we checked out so hopefully was fixed after we left.
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Bad check in. Provide Confirmation Number
My flight was delayed so i checked in after midnight. The only person at the counter was new and could not find my reservation. There was no reservation number on my hotels.com confirmation, just an itinerary number which was no good to them. It turns out that despite me repeating my name a few times he was reading my drivers license wrong to look up the reservation. The issue was resolved after 40 minutes which was horrible after a long day of flight delays. Hotels.com ahould provide a confirmation number from the respective hotel to avoid these issues.
Stayed 2 nights in Jul 2024