Our recent stay at Hyatt House was overall pleasant. The property is well-maintained, breakfast was good, and most of the staff were very kind and professional. However, I wanted to share a few observations that could improve the guest experience:
1. Microwave and Housekeeping: We noticed the absence of a microwave in the room. Additionally, housekeeping was provided once every two days, though Expedia mentions daily housekeeping. This discrepancy was unexpected.
2. Breakfast Management: While the food was hot, well-served, and of good quality, the quantities were insufficient compared to the guest traffic, leading to some delays in refills.
3. Staff Behavior: While most of the staff were polite, one or two interactions left us disappointed. My daughter wasn’t feeling well, so we requested a microwave. We were told one would be provided after housekeeping. However, our room wasn’t cleaned that day, and when my wife followed up, the staff member at the front desk seemed to comment dismissively about the conversation to a colleague, which felt unprofessional. We later received a call stating no extra microwaves were available and were asked to use the dining area to heat our food. It’s surprising for a hotel of this size to lack additional microwaves.
Despite these concerns, I would still recommend Hyatt House for its overall quality and the efforts of its staff. However, small negative experiences like these can overshadow the excellent work done by others on the team.