I booked a flight + hotel package through Expedia. About a week after purchase, I was notified that the original hotel was cancelled and that I would be moved to another property at no additional cost by Expedia. Unfortunately, the replacement hotel (Baymont by Wyndham) was far below the standard I expected when I booked my trip.
The photos online looked somewhat similar to the actual room, but the overall quality did not match what was advertised. The hotel felt more like a stopover spot rather than a vacation stay. The surrounding area did not feel very safe or welcoming.
Breakfast was advertised, but it was extremely limited — only cereal, toast, and coffee. The waffle maker had no batter available, so it felt misleading to say breakfast was included.
The bathroom design was also impractical. The shower was placed so low that anyone over 6 feet tall would struggle to use it comfortably.
Overall, this substitution was not a fair equivalent to the hotel I originally booked. I strongly recommend that Expedia ensures customers are moved to comparable properties in cases of overbooking.