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Hotel Pier Bacalar - All Inclusive

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Pier Bacalar - All Inclusive

Swim-up bar
Front of property
Aerial view
Exterior
Lounge

Reviews

7.4 out of 10

Good

Popular amenities

  • Spa
  • On private beach
  • Pet-friendly
  • Bar
  • All-inclusive
  • Room service

Explore the area

Map
Km. 26 carretera Chetumal-Cancun, Avenida Costera lote 43-44, Bacalar, QROO, 77930
  • Lake Bacalar
    10 min walk
  • Laguna Bacalar Ecological Park
    7 min drive
  • Xant-Ha Restaurant
    14 min walk
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    49 min drive

Room options

View all photos for Comfort Room, 2 Queen Beds, Balcony, Garden View

Comfort Room, 2 Queen Beds, Balcony, Garden View | View from room

Comfort Room, 2 Queen Beds, Balcony, Garden View

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Cabin, 1 King Bed, Lake View

Panoramic Cabin, 1 King Bed, Lake View

Panoramic Cabin, 1 King Bed, Lake View

  • 25 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, Terrace, Partial Lake View

Premium bedding, free WiFi, bed sheets

Panoramic Room, 1 King Bed, Terrace, Partial Lake View

  • 35 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Cristalino Lagoon Front Hotel Restaurant & SPA

Pool
Parking included
Free WiFi
Restaurant
4.9 out of 5, Exceptional, (59)
The price is NZ$486
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Cristalino Lagoon Front Hotel Restaurant & SPA

About the area

Bacalar

With a stay at Hotel Pier Bacalar - All Inclusive in Bacalar, you'll be on a lake, within a 10-minute drive of Lake Bacalar and Laguna Bacalar Ecological Park. .This all-inclusive hotel is 3.9 mi (6.2 km) from Polytechnic University of Bacalar and 4.6 mi (7.5 km) from Fort of San Felipe.

What's nearby

  • Lake Bacalar - 10 min walk
  • Laguna Bacalar Ecological Park - 7 min drive
  • Fort of San Felipe - 9 min drive
  • Municipal Spa of Bacalar - 10 min drive
  • Cenote Cocalitos - 13 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 49 min drive

Restaurants

  • ‪La Playita - ‬8 min drive
  • ‪Marisqueria el Taco Loco - ‬5 min drive
  • ‪El Sazón a la Mexicana - ‬7 min drive
  • ‪Finisterre Bacalar - ‬8 min drive
  • ‪Yerbabuena - ‬8 min drive

About this property

Hotel Pier Bacalar - All Inclusive

Beachfront hotel with spa services
Hotel Pier Bacalar - All Inclusive offers 9 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Beds feature premium bedding. 22-inch flat-screen televisions come with satellite channels.

Bathrooms include showers. This Bacalar hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.
Make yourself at home in one of the 9 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include complimentary bottled water, and housekeeping is provided daily.
Pamper yourself with onsite massages or enjoy recreation amenities such as a private beach. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.

Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Hotel Pier Bacalar - All Inclusive has a restaurant on site.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Free beach club
  • Spa services

Family friendly

  • Laundry facilities
  • Mini-fridge

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach umbrellas
  • Dock
  • Garden
  • Outdoor furniture
  • Picnic area
  • Private beachfront location
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 22-inch flat-screen TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Mini fridge

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 48.85 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 500 per person (one-way)
  • Airport shuttle fee per child: MXN 600 (one-way), (up to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Wayak Bacalar All Inclusive
Hotel Wayak All Inclusive
Wayak Bacalar All Inclusive
Wayak All Inclusive
Hotel Pier Bacalar
Pier Bacalar Inclusive Bacalar
Hotel Pier Bacalar All Inclusive
Hotel Wayak Bacalar All Inclusive
Hotel Pier Bacalar - All Inclusive Hotel
Hotel Pier Bacalar - All Inclusive Bacalar
Hotel Pier Bacalar - All Inclusive Hotel Bacalar

Hotel Pier Bacalar - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 99 reviews" "
Rating 8 - Good. 23 out of 99 reviews" "
Rating 6 - Okay. 22 out of 99 reviews" "
Rating 4 - Poor. 9 out of 99 reviews" "
Rating 2 - Terrible. 10 out of 99 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Garilyn

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The lake is beautiful, but the property is very rustic. They tried to over charge me by $100. The food and drink was very limited. Very scary road to get there.
Stayed 1 night in Jan 2022

6/10 Okay

Kwangmin

Travelled with family
Disliked: Property conditions & facilities
It is totally natual environment. Need to improve food and beverage service if you want to keep the all- inclusive service.
Stayed 2 nights in Dec 2021

6/10 Okay

RICARDO

Travelled with partner
Liked: Cleanliness, property conditions & facilities
El "todo incluido" no incluye transporte del aeropuerto al hotel, el cual es caro, les recomiendo no usar el del aeropuerto y googlear sitios de taxi cercanos. La variedad de comida es poca, si llegan anes del checkin (3pm) no les dan acceso al todo incluido hasta pasar la hora del checkin. El hotel está un poco alejado del pueblo y de todos los otros lugares de bacalar, el hotel es pequeño y cuenta con pocas habitaciones, la laguna que tiene es muy limpia y tranquila, en general me gustó
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not bad.
Its a very small resort. The bar is limited without many options. The food is made fresh as you order but the portions are tiny. Everything shuts down at 9pm. The water in the bathroom has a funny smell. The road to drive to the resort is very dangerous and unpaved. There are also no signs to help you find the resort. Not the greatest value for the money spent.
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The all inclusive is okay in the sense that the rooms were clean and the food was available, however the value for money is not quite there as the place looks not well kept and even the pier which they have in their name has seen better days.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great for a relaxed getaway. The food is great and the view is amazing.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel but perfect! It’s quiet, I’m the lagoon, staff is very friendly, in the middle if the jungle, and the food is delicious!!
Stayed 2 nights in Jun 2021

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely come back!!
Amazing place! Good fresh food and friendly service. It’s quiet & private. Direct access to lagoon. Free use of kayaks. If you book a tour, they pick you up from pier. Love how quiet, safe and secluded the hotel is.
Stayed 5 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well-kept and right on the lagoon. The rooms were clean and roomy. The food was very good and had a variety of options. Some of the complaints we had were the following: The location of this hotel is right outside the town. At the moment, the lagoon at this location does not have the blue colors. It has a green tint. It is still beautiful but you will have to book a tour to see the blue colors of the lagoon. If you are staying in town, you will have access to bluer waters as well. The food, although delicious, took a long time to prepare. We sometimes had to wait 30 minutes to get it. We usually ordered and went to play in the lagoon as we waited. The hotel has a nice pier over the lagoon with hammocks and stairs. It was a very nice area for our kids to play in. We were also able to use the kayaks for free. One last thing, the road leading into the hotel is not in the best condition. However, we were able to get in and out with our car.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The adventure to ride in off road with small car Is fun not to difficult but be aware from highway to property it’s bumpy and a little scary but safe
Stayed 1 night in Mar 2021

6/10 Okay

Cristina

Liked: Staff & service, property conditions & facilities, room comfort
No colors
It was a little hard to find the entrance to the hotel from the road si ves it doesn’t have the name marked. The entrance shows another complex name. The Bacalar lake has lost the beautiful colors due to many hurricanes that have hit the coast and the main attraction is now gone. The hotel is nice but it need lots of work to make it superior. All the personnel are very helpful and friendly. The restaurant menu is limited.
Front of my room
Beautiful pier but don’t go inside the water, you will be disappointed when your feet touch the slimy bottom
Grey color of the water
Stayed 2 nights in Mar 2021

10/10 Excellent

Karina, Mexico City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The All-Inclusive plan is really good, but the best of this hotel is its staff. All great people who made our stay pleasant and unforgettable.
Stayed 2 nights in Jan 2021

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020

6/10 Okay

Carmen

Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2020

4/10 Poor

Verified traveller

Stayed 5 nights in Nov 2020

8/10 Good

Abel, Tijuana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Este hotel no tiene una señalización clara para poder llegar facil. Las instalaciones están un poco descuidadas y huelen a humedad. Su acceso a la Laguna es espectacular, los alimentos excelentes la calidad y el servicio. Si quieres ir a descansar este es el lugar ideal
Stayed 1 night in Nov 2020

10/10 Excellent

Briana, Salinas, CA

Travelled with family
Liked: Staff & service
Our room had a weird smell. Everything was cleaned daily and customer service was great with their attentive staff. Limited alcohol selection.
Stayed 3 nights in Oct 2020

6/10 Okay

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
It’s ok.............................................
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2020

8/10 Good

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Romain, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the pleasure of almost being the only occupant of the hotel. That being said few items were not available on the menu to order (I didn't get my guacamole :(). Staff was always trying to find a solution to accommodate us. Very beautiful place.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was far from other hotels and so quiet.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and great service. People are really friendly.
Stayed 2 nights in Nov 2019