4/10 Poor
Andrew, Beckenham
25 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Sadly this arte hotel was a disappointment. Our room was exceedingly hot being in the roof up two flights of stairs with windows facing south. And the air conditioning had failed as had the safe with flat batteries. We changed rooms but still in the attic this time with a shower that slipped down and a floor which turned our new white slippers dirty grey. We had to keep every window open which meant very noisy night and limited sleep. We stayed 2 nights and there was no room cleaning service. Breakfast was ok but no tables were cleared of dirty breakfast stuff. This wasn’t the staffs fault, the place was understaffed. Reception shouted at me that I should have called house cleaning when we got back (at 2200!) and that all of Linz had no air conditioning (not correct as we have found out elsewhere). I think if this was a budget hotel it’s ok. But it’s not at budget prices! Im sad because I like art and designer hotels rather than business chains. But this arte needs some decent management in my opinion.
Andrew
Stayed 2 nights in Sep 2024
