General manager and front desk were not helpful at all. I had to leave an hour earlier than my pregnant fiance. When she left, she forgot her medicine in the room and the staff would not let her get it. I called in and they asked me to confirm my card number (extra unneeded steps, if you told my finance to call and I call you not even 2 minutes after telling her that and I tell you my name, why can’t you accept that?). I confirm my card number (I only used one card for both the reservation and deposit) the front desk said it was wrong? I asked if the itinerary number would suffice, she says yes. I give it to her, she hangs the phone up in my face. Not even 3 mins later, I get a call from my fiance, and the front desk is ASKING FOR THE CARD NUMBER IN THE BACKGROUND WITH A RUDE TONE TO MY FIANCE. I have never experienced something like this in my life. Mind you, my fiance left at 11:20, 40 minutes before checkout. Why would we possibly be trying to stay in the room? Everything else with this hotel is great, but the staff is rude and not helpful at all.