4/10 Poor
sandra
Business traveller
30 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at this particular property many times over the past five years sometimes good sometimes not so good. This time upon check-in, I discovered that the room was not very clean, some of the lights weren’t working, the refrigerator was not chilling, the toilet kept running and running, and the outlets that were inside of the nightstand between the two beds actually sizzled and made gurgling sounds. I notified the front desk and because it was so late at night I said it was fine for the night, but could they please have Housekeeping in the next day and maintenance, especially for the things that I paid for the upgraded room for and wasn’t receiving. They they said they would take care of it, but certainly weren’t very concerned. I had to prompt to make sure that they wrote down what was wrong and when I got back from work that day, only the housekeeping portion has been addressed. For the next few days till the end of my stay, the other items were never fixed and no compensation no direct care nothing was forthcoming. Even when I checked out and said hey, these things weren’t dealt with the girl said yep. So I can definitely say there was a certain lack of care and expect some compensation or something.
sandra
Stayed 3 nights in Aug 2025