6/10 Okay
WAI MING ARION
6 Oct 2024
Liked: Cleanliness, room comfort
WF1556
I was in executive floor. The staff r friendly but not v professional. First they left out my passport n i hv to call them to return to me. I asked if there is any drink i can hv right now but they seem dun understand. Then they showed me to the room but there is no minibar. They said if i want any softdrink i hv go bk to the lounge, which is 2 blocks away. Sigh...hving said that he did manage to bring for me. Thanks.
They said luggage will be in ur room in 15mins...i was a bit shock y they r not in my room when i got the room key, given the luggages were left to them abt 8 hrs ago. OK fine. But no lugguage arrived after abt 30mins still. I hv to call to the front desk n asked for them. The staff told me he waa not informed by the executive floor staff. Honestly they shd be trained better. Executive floor with less trained staff.
WAI MING ARION
Stayed 1 night in Oct 2024