We reserved a room for a family of 7, one with a port-a-crib.. The hotel had no extra pillows for the pull out couch. We asked for some & the front desk said it wasn't possible. They had no extra pillows - ouch! Luckily the king-sized bed came with 4, so we put 3 on the couch bed for our 4 children. My wife used 1, and I used a rolled up blanket as my pillow. It took until 9:30p for the extra sheets to be delivered, by the same staff who checked us in! This place is obviously under-staffed. They need to train some of the breakfast staff to do housekeeping - there were people standing around all during breakfast.
Second strike: the room was dirty. There were long, thick black hairs all over the bathroom floor. None of us have that kind of hair. I don't want to know what was on the floor where we couldn't see. We had three towels in the bathroom, and when we asked for more, yet again there were none available. The rest of our trip. Thank God it was only one night!
Third strike: the pool was nasty. (No towels, of course, but you knew that from above.) There were huge chunks of hair floating all over and on the ground. Older kids playing WAY too roughly for our small kids to feel safe around. (They are good swimmers, but I wouldn't let them near that mess.) Lastly, people were smoking pot, drinking booze, and listening to loud music in the pool area! I can't make this stuff up.
We've been here 4 separate times now, but no more. Stay far away from this hotel!