4/10 Poor
Heather
Travelled with partner
3 Oct 2024
Liked: Amenities
Disliked: Staff & service
Check was ok, booked a pool side room that was shown to include a patio/balcony, and was given a shabby room that had a sour odor. Asked to front desk about being moved to the correcr room that i paid extra money to ger ans was told that expedia would tell me anything to spend extra money. And that i would need to call them. Not that there wasnt said room available juat that basicaly because i booked thru 3rd party i would not be getting that room, and i could only cancel my second night, i wouldnt get a refund for my first night. On a postive note, their breakfast is great and that staff was amazing! Over all being told i cant have the room i booked for booking with expedia and unwilling to try and fix the situation we will not stay here again. Do not recommend
Heather
Stayed 2 nights in Sep 2024