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Grand Hotel National

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hotel National

Front of property
Front of property
Boating
Restaurant
Suite, Lake View (Ritz)

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Parking available
    Parking available
  • Room service
    Room service
  • Free WiFi
    Free WiFi

Explore the area

Map
Haldenstrasse 4, Lucerne, LU, 6006
  • Grand Casino Lucerne
    2 min walk
  • Lake Side Promenade
    4 min walk
  • Loewenplatz
    5 min walk
  • Emmen Air Base (EML)
    13 min drive

Room options

View all photos for Suite, Lake View (Ritz)

Suite, Lake View (Ritz)

Suite, Lake View (Ritz)

  • Lake view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Room, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, Lake View (Empire)

Junior Suite, Lake View (Empire)

Junior Suite, Lake View (Empire)

  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, Lake View

Superior Room, Lake View

Superior Room, Lake View

  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, Lake View

  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, City View

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Room, Lake View

  • Lake view
  • Sleeps 2
  • 1 Queen Bed

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Exterior
Hotel Des Balances
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.8 out of 5, Exceptional, (770)
The price is NZ$760
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hotel Des Balances

About the area

Lucerne

A stay at Grand Hotel National places you in the heart of Lucerne, within a 15-minute walk of Chapel Bridge and Grand Casino Lucerne. .This luxury hotel is 0.1 mi (0.1 km) from Lake Side Promenade and 0.1 mi (0.1 km) from Hofkirche.

What's nearby

  • Lion Monument - 7 min walk - 0.7 km
  • Lucerne Town Hall - 10 min walk - 0.9 km
  • Chapel Bridge - 10 min walk - 0.9 km
  • KKL Lucerne - 11 min walk - 1.0 km
  • Swiss Transportation Museum - 3 min drive - 1.8 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 10 min walk
  • Zurich Airport (ZRH) - 65 min drive

Restaurants

  • ‪MOzern - ‬4 min walk
  • ‪Barbatti - ‬5 min walk
  • ‪Grand Casino Luzern - ‬5 min walk
  • ‪China Restaurant Jialu National - ‬2 min walk
  • ‪Kanchi indian cuisine - ‬5 min walk

About this property

Grand Hotel National

Luxury hotel with 4 restaurants and a full-service spa
Grand Hotel National offers 41 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Harbour of Serenity. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 41 individually decorated guestrooms, featuring minibars and espresso makers. 40-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers, designer toiletries, and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages and body treatments. If you're looking for recreational opportunities, you'll find an indoor pool, a sauna, and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Grab a bite to eat at one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Grand Hotel National has 4 restaurants on site.
24-hour room service is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (CHF 35 per day; includes in/out privileges)
  • Valet parking on site (CHF 35 per night)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11:00 AM: CHF 39 per person
  • 4 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Bike rentals
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Digital channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 30 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 100.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 39 per person
  • Airport shuttle fee: CHF 360 per vehicle (one way)
  • Self parking fee: CHF 35 per day (in/out privileges)
  • Valet parking fee: CHF 35 per night
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Grand Hotel National
Grand Hotel National Lucerne
Grand National Hotel
Grand National Lucerne
Hotel Grand National
Hotel National
Grand Hotel Lucerne
Grand Hotel National Hotel
Grand Hotel National Lucerne
Grand Hotel National Hotel Lucerne

Grand Hotel National Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 567 out of 768 reviews" "
Rating 8 - Good. 128 out of 768 reviews" "
Rating 6 - Okay. 51 out of 768 reviews" "
Rating 4 - Poor. 14 out of 768 reviews" "
Rating 2 - Terrible. 8 out of 768 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew, North Bergen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay ! Luxury hotel at the best location in town!
Stayed 6 nights in Aug 2024

10/10 Excellent

Reza

Stayed 5 nights in Aug 2024

10/10 Excellent

Dwight

Stayed 2 nights in Jul 2024

8/10 Good

Steven, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Over priced for an outdated lobby and uncomfortabl
No one helped me with my suitcases up and down the stairs, which consisted of 10 steps in and out of the lobby. Upon entering the lobby, I was shocked by the appearance. I felt as if I was walking into a three star hotel it was dark and dated, and the reception desk looked like the reception desk of a three star hotel, very uninviting and not welcoming at all. All the pros of my stay were the customer service from the front desk staff when I checked in. and the size of my room which was a junior suite with a balcony was a nice. The AC did not work well and the bed was very very hard with no sheet or blanket. Just a heavy comforter I had a terrible night sleep but the room was a very hot with not proper bedding. I also went to enjoy the sauna and came out with no availability of water, so that was quite frustrating to be hot and thirsty, and have no water provided at all in the sauna area. I felt that for the price I paid it was very much an overpriced room.
Stayed 1 night in Jul 2024

10/10 Excellent

Angela Renee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location
Stayed 2 nights in Jun 2024

10/10 Excellent

Nathaniel, Spring

Liked: Cleanliness, property conditions & facilities
Nice property
Stayed 1 night in Jun 2024

10/10 Excellent

Vaishali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location across from the lake with easy access to transport/walkable to train station and area attractions; multiple restaurants onsite with plenty of vegetarian options.
Stayed 4 nights in Jun 2024

10/10 Excellent

alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful views, highly maintained classic hotel. Room has artistic charm and fine decor. Very impressive building. Close to city center and boats.
Stayed 3 nights in Jun 2024

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent position is Switzerland's best resort.
Amazing Hotel with great facilities and wonderful staff. Service absolutely spot-on and everything worked well. Excellent position is Switzerland's best resort.
Oh what a tangle. One would have hoped that a 5* hotel would have sorted out the electrics and have plenty of Euro / Swiss and USB outlets in every room.
Stayed 10 nights in Jun 2024

10/10 Excellent

Julian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot. Like a post card.
Stayed 3 nights in Jun 2024

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Olgac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View, building and cleanless is great.
Stayed 2 nights in Jun 2024

10/10 Excellent

Brisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

6/10 Okay

Vivian

Travelled with group
Liked: Cleanliness, staff & service
The hotel was a grand place but it currently needs a face lift. The rooms do not have air conditioning. The hotel restaurant felt worn and in need of a little love.
Stayed 2 nights in Jun 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved the property but most importantly the staff. Marco from the front desk was very helpful and informative. I would come again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucerne Stay
Older hotel with lots of character. Has been modernized with AC, double sinks and a good shower! Perfect location too for all the site seeing. Can walk almost anywhere. We will stay here again if we come back to this part of Switzerland.
Stayed 3 nights in May 2024

2/10 Terrible

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible hotel not a 5 star
Bad hotel gave us the room late the shower knob to open the water was so hard my husband had to take a towel to turn it and took him a while I could never do it. Beside they don’t refill the coffee nor the sugar in the room and for water they don’t leave you water in the room and when I called they told me to drink from the tap. I know in Lucerne is clean drinkable water from the tap but this is suppose to be a 5 star hotel I don’t think this is a good answer to a guest. Anyway the hotel did not do a good job with us will not recommend it and will never go back there. There are plenty of good 5 star hotels in Lucerne
Stayed 2 nights in May 2024

10/10 Excellent

Nabil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent service
Amazing hotel with true 5 star amenities and service. Location is great, a bit further away from the hustle and bustle of the old town but within a few minutes walking distance. Opting for the lake view rooms is definitely worth it. Staff was also fantastic, especially at the front desk. They went above and beyond was expected from them. The only thing that falls short of 5* is the Juliette restaurant (which also serves the breakfast). Several dishes don't taste as good as you would expect. For instance, my egg benedcits were severed as hard boiled eggs! (staff happily replaced the dish but i had to wait another 10-15min).
Stayed 3 nights in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to go back!
Fantastic hotel in a great location with very helpful staff.breakfast was great and we had one evening meal which was exceptional.
Stayed 3 nights in May 2024