The grounds and lobby were clean. We did have to wait several minutes for the reception to check us in, there was a person waiting in front of us who was getting very impatient. She had been waiting for awhile. There was a sign saying they would be back in 5 minutes. We probably waited that long ourselves. Although, he did get us registered quickly. The main complaint is about our room, for the most part, it was clean; decorated in a retro theme, but then there was a very dirty, stained, plaid loveseat in the room. It was disgusting, it should have been in the trash. We looked over the whole room. Thank goodness everything else was ok, or we would have demanded a different room or our money back. I also never write reviews, but that was a nasty loveseat.