Room was adaquate, but the bathroom had a hand held shower which if you had fitted it in to the cradle, would have sprayed water out of the bath. Mattress and bedding had seen better days. Room was above reception area, and late night guests were very noisy and then staff started hoovering around midnight. Breakfast was very disappointing, dried up fruit, running out of the basics of bread and croissants. Only one staff member to serve on a busy weekend morning. Asked if they had available non-dairy milk and was told she would fetch some soy milk. Time passed and as she was obviously busy, I chose not to disturb her. As we were departing she challenged me that I should have reminded her, as she was busy. I said gently that it was not big deal and not important. She then sharply told me not to be so rude. Not impressed.