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InterContinental Kansas City at The Plaza by IHG

4.0 star property

Photo gallery for InterContinental Kansas City at The Plaza by IHG

Exterior
Outdoor pool, pool loungers
Exterior
Premium bedding, down duvets, in-room safe, desk
Daily full breakfast for a fee

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Breakfast available
  • Pet-friendly
  • Parking available
  • Laundry

Explore the area

Map
401 Ward Pkwy, Kansas City, MO, 64112
  • Kemper Museum of Contemporary Art
    ‪16 min walk‬
  • Nelson-Atkins Museum of Art
    ‪18 min walk‬
  • T-Mobile Center
    ‪8 min drive‬
  • Kansas City, MO (MCI-Kansas City Intl.)
    ‪31 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down duvets, in-room safe, desk

Junior Suite, 1 King Bed, Balcony

  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium bedding, down duvets, in-room safe, desk

Premium Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Balcony

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, Balcony

  • 71 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Concierge, 2 Balconies)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom (Concierge, 2 Balconies)

  • 71 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony, View (Plaza View)

Combined shower/bathtub, free toiletries, hair dryer, bathrobes

Premium Room, 1 King Bed, Balcony, View (Plaza View)

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Multiple Beds, Balcony, View (Plaza View)

Premium bedding, down duvets, in-room safe, desk

Premium Room, Multiple Beds, Balcony, View (Plaza View)

  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Balcony, View (Plaza View)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 King Bed, Balcony, View (Plaza View)

  • 71 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Business Lounge Access, View (Plaza View)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Double Beds, Business Lounge Access, View (Plaza View)

  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Balcony

Premium bedding, down duvets, in-room safe, desk

Classic Room, 1 King Bed, Balcony

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, View (Concierge, Plaza View)

Premium bedding, down duvets, in-room safe, desk

Classic Room, 1 King Bed, View (Concierge, Plaza View)

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Balcony (Plaza View)

View from room

Premium Room, 1 King Bed, Accessible, Balcony (Plaza View)

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Balcony, View (Plaza View)

Premium bedding, down duvets, in-room safe, desk

Classic Room, 1 King Bed, Balcony, View (Plaza View)

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, View (Plaza View)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, Balcony, View (Plaza View)

  • 71 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, View (Plaza View)

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, Balcony, View (Plaza View)

  • 88 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Balcony (Roll-In Shower)

View from room

Premium Room, 1 King Bed, Accessible, Balcony (Roll-In Shower)

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible (Wheelchair)

Combined shower/bathtub, free toiletries, hair dryer, bathrobes

Classic Room, 1 King Bed, Accessible (Wheelchair)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed with Sofa bed, Balcony, View (Plaza View)

Combined shower/bathtub, free toiletries, hair dryer, bathrobes

Premium Room, 1 King Bed with Sofa bed, Balcony, View (Plaza View)

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Queen Beds, Balcony, View (Plaza View)

Premium bedding, down duvets, in-room safe, desk

Premium Room, 2 Queen Beds, Balcony, View (Plaza View)

  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Balcony (Concierge)

Premium bedding, down duvets, in-room safe, desk

Classic Room, 1 King Bed, Balcony (Concierge)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Balcony, View (Plaza View)

Premium bedding, down duvets, in-room safe, desk

Classic Room, 2 Double Beds, Balcony, View (Plaza View)

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room

Premium bedding, down duvets, in-room safe, desk

Classic Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Exterior

Hilton Kansas City Country Club Plaza

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1006)
The price is NZ$312
for 1 room
includes taxes & fees
28 Mar - 29 Mar
Hilton Kansas City Country Club Plaza

About the area

Kansas City

Located in Kansas City (Sunset Hill), InterContinental Kansas City at The Plaza by IHG is within a 10-minute walk of Fountain of Neptune and JC Nichols Memorial Fountain. .This hotel is 0.9 mi (1.5 km) from Kemper Museum of Contemporary Art and 0.9 mi (1.5 km) from Kansas City Art Institute.

What's nearby

  • University of Missouri-Kansas City - 11 min walk - 0.9 km
  • Kemper Museum of Contemporary Art - 16 min walk - 1.4 km
  • Nelson-Atkins Museum of Art - 18 min walk - 1.5 km
  • University of Kansas Medical Center - 3 min drive - 2.6 km
  • T-Mobile Center - 8 min drive - 7.8 km

Getting around

  • Kauffman Center Tram Stop - 8 min drive
  • Kansas City Union Station - 15 min drive
  • Kansas City International Airport (MCI) - 31 min drive

Restaurants

  • ‪Made In Kansas City Marketplace - ‬5 min walk
  • ‪Jack Stack Barbecue - ‬5 min walk
  • ‪The Cheesecake Factory - ‬6 min walk
  • ‪McCormick & Schmick's Seafood & Steaks - ‬6 min walk
  • ‪Panera Bread - ‬5 min walk

About this property

InterContinental Kansas City at The Plaza by IHG

Hotel with a 24-hour fitness center, a quick walk to Fountain of Neptune
InterContinental Kansas City at The Plaza by IHG offers 371 accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature down comforters and premium bedding. Premium cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Kansas City hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Make yourself at home in one of the 371 guestrooms featuring refrigerators. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at American Slang, a brasserie which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Full breakfasts are served on weekends from 6:30 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Kansas City? This hotel has 29000 square feet (2694 square meters) of space consisting of conference space and 18 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge between 6:30 AM and 11:30 AM on weekends.
American Slang - This brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Oak Room - Overlooking the garden, this lobby lounge serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 26 per night)
  • Covered valet parking on site (USD 32 per night)
  • On-site parking includes off-street options

Food and drink

  • Full breakfast available for a fee weekends 6:30 AM–11:30 AM: USD 10-20 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • American Slang
  • Oak Room

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (29000 square feet)
  • Meeting rooms - 18

Outdoors

  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Shared microwave
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch HDTV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per night
Service animals are welcome, and are exempt from fees
Up to 25 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 11.85 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 10 to 20 per person
  • Self parking fee: USD 26 per night
  • Covered valet parking fee: USD 32 per night
  • Pet fee: USD 75 per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Hotel Kansas City
InterContinental Hotel Plaza
InterContinental Plaza
Plaza InterContinental
InterContinental Kansas City Plaza Hotel
InterContinental Kansas City Plaza
Intercontinental Kansas City At The Plaza Hotel Kansas City
Kansas City Intercontinental

InterContinental Kansas City at The Plaza by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 508 out of 1005 reviews
Rating 8 - Good. 217 out of 1005 reviews
Rating 6 - Okay. 124 out of 1005 reviews
Rating 4 - Poor. 89 out of 1005 reviews
Rating 2 - Terrible. 67 out of 1005 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 2 nights in Dec 2024

4/10 Poor

Justin

Disliked: Cleanliness, staff & service
There was no housekeeping during the entire stay. Massively disappointed.
Stayed 3 nights in Dec 2024

8/10 Good

Vicki

Liked: Cleanliness
Stayed 2 nights in Dec 2024

6/10 Okay

Channing

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel was beautiful, but we had to leave the hotel at 2 o'clock in the morning. Due two issues with the elevator we both got stuck twice also had to leave the room due to no here. The room was about twenty something degrees, so we had to get another hotel..
Stayed 2 nights in Dec 2024

8/10 Good

Nola

Travelled with family
Stayed 1 night in Dec 2024

6/10 Okay

Carmelita

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No heat, again!
This is the second time we stayed at this hotel and the heat didn’t work. The room was cold and when we called the desk it sent us to voice mail. We couldn’t leave a message because it was full. The front desk was no help. We come once a year around Christmas to see the lights and have a nice dinner. We will be switching hotels next year.
Stayed 1 night in Dec 2024

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have another (2) comfortable chairs in the room. Also soft closing toilet seats would be nice.
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Tanya

Stayed 2 nights in Nov 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were accommodating and helpful. Wanted to make sure our stay was everything we were hoping for.
Stayed 5 nights in Dec 2024

10/10 Excellent

Mark, De Soto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Rita

Stayed 1 night in Nov 2024

2/10 Terrible

Kevin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tired property that didn't provide housekeeping for 3 days of our 4 day stay. Pot smoking everywhere in halls and parking garage
Stayed 4 nights in Nov 2024

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Sep 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Red

Stayed 2 nights in Nov 2024

6/10 Okay

Perla

Travelled with partner
Liked: Cleanliness
This property was just ok. It has definitely aged and needs updating. Their bathrooms especially could use a whole refresh. Check in was slow with a huge line, not sure why. Staff was pleasant but wouldn't say friendly. The only staff member I would give kudos to is the lady tending bar, wish I would have gotten her name. She was friendly and was working so hard to get everyone their orders quickly.
Stayed 1 night in Nov 2024

6/10 Okay

Sheri

Travelled with partner
Liked: Cleanliness
Long wait to check in
Stayed 1 night in Nov 2024

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

4/10 Poor

Toby

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property once was great but has fallen into decline. Overall, it needs renovations in the rooms, but most importantly, housekeeping and maintenance. Small things like the room was covered in 'scratches' in the paint that should be cleaned up, to larger things like a toilet that takes 2 minutes to slowly flush with nothing in it, to the grab bar in the shower having one side completely pulled out from the wall. From a cleanliness perspective, the room was very dirty, from debris on the floors to the most disturbing, which was a dried bloody handprint on the shower curtain. I was only there one night, so after a bedbug check (*which appeared clean), I just did a grin and bear it. That said, with as many great hotel options in the area, this one will be off my list after this stay. If the staff allows things like the maintenance to get that bad, the fact it wasn't clean seems like "Culture as expected".
Stayed 1 night in Nov 2024

2/10 Terrible

Rodney

Attempt to cancel reservation
Was unable to make the trip, called 11/20 to ask them to cancel reservation was told they couldn’t do it even though website says you can cancel on or before 11/20. Said it was not made through hotel and they could not cancel and would not help getting in touch with them. I’ve reported this to my cc company and explained what happened, they said they would file a dispute claim to take charge off of my card. Very unprofessional in every way and will tell everyone able the issue I had with your hotel.
Stayed 1 night in Nov 2024

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice older hotel in the Plaza district. Easy to walk to shopping and safe. Hotel staff was very friendly and even the maid was friendly and spoke.
Stayed 1 night in Nov 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
would stay again
beautiful properties, luv having a balcony....clean, quiet...pretty grounds...
Stayed 1 night in Nov 2024