Crowne Plaza and Holiday Inn Express side by side. V good walk to t4 in 5 mins, for Skyteam Airlines.
CP side is better, but tge rooms nothing special, Club lounge is poor, just deep fried starters and soft drinks, one red!1 white wine type.
Breakfast is just cheap.processed food, CP fresh cooked better quality.
But staff cannot be bothered, not helpful at times rude.
Hand gel statipns always empty, despite signs as to how clean it is...every atay the same..
Poorly managed, only advantage is quiet, near to Terminal.
They have a Constant queue of British Airways passengers from delayed and cancelled flights, with a dedicated line for that!
Only good for 5 mins to check in desks.
Nothing changes, or improves over 2 urs!
Not meet a 3 star other hotel nr LHR.
Management needs to wake up, and staff need training!
Breakfast cheap processed one wine