We checked in late at night (about 1030/11) as our flight got delayed quite a bit, and the front desk was uninterested; no wishes, no greetings, like a bullet train gave instructions and that is it. When asked if we can have some milk for our little one, the answer was plan - NO; talk tomorrow to the kitchen. He didn't even give us any suggestions or show any remorse for not being able to offer any help.
Next morning, there was a female at reception, who was quite nice and friendly, greeted us straight away. The breakfast was good.
The stay was generally OK, as we just wanted to spend the night, before our travel to Lake Garda the next day.
Rooms were clean, bed was comfortable and the location not too far from Bergamo airport.