4/10 Poor
Jason, HOUSTON
Travelled with family
28 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived around 10 pm there was only a security guard to give us our key. We had two large suites, but when we went on the elevator to our rooms there was only one large suite and a smaller room. Surprised, I went downstairs to get a key for our room that we had already paid for, a large suite. The security guard didn’t know anything, and there was no other staff.to their credit, the security personnel called the manager and inquired about our room. That was when we were told our original room had a water leak, and they had given us a smaller room instead. I understand the swapping of rooms, but not telling us in advance was not great concerning the price we paid for the full suite. I had to ask for a reduced rate, it was not offered. In my smaller suite, the bathroom faucets would spin when tried to turn them on. I had to hold the base in order to get them to turn on, and when I opened the hot water there was no actual hot water. For this price point the overall experience and maintenance of the rooms are definitely not up to par. We will stay elsewhere next time.
Jason
Stayed 1 night in Dec 2024