6/10 Okay
Adrienne
Travelled with pets, Travelled with partner
11 Aug 2025
Liked: Cleanliness, property conditions & facilities
We booked with Expedia and it says pet fees are $50 and to call the hotel ahead to inform the hotel. No problem I called 3 times. First on Thursday the front desk clerk said we’ll note the account. Friday I called to ensure the note on the account and was transferred to reservations. Reservations was in communication with the hotel. According to the assistant manager emails were sent back and forth but no communication was sent to us. The disconnect is when we got to the hotel they placed us in a non pet room without informing us before hand they were doing this. Not even at check in. The issue is there is an additional fee for staying in a non pet room and no one told us this the 3 times I called. The surprise was at checkout. According to the assistant manager the additional fee was added on Friday evening before we arrived. Again no one informed us of this additional fee. We weren’t aware until we received the bill at checkout. The money is not the issue the issue is no one informed us we were being placed in a non pet room. We don’t know what a non pet rooms looks like so how were we supposed to know the difference. There were multiple opportunities for the hotel to inform us they were giving us a non pet room. The 3 times I called once Thursday, twice Friday, and upon check in on Saturday at approximately 4pm. Very disappointed with the lack of communication and sticking us with additional charges we didn’t consent to or were aware of. Hotel has updated the pet policy.
Adrienne
Stayed 1 night in Aug 2025