check-in was reasonably good, but a bit lengthy. Elevators were a pinch point. Sometimes their slowness caused an excessive crowd trying to get to their various destinations. Maybe you should dedicate one elevator to the parking garage, with the remainder dedicated to rooms. HVAC in rooms were less than satisfactory. With thermostat set on 65, the lowest the unit could achieve was 73-75. It was necessary to open the windows, which would then blow open in the almost nightly winds. Rooms themselves were great. Loved the shower. The video poker machines could be updated to newer ones, but the machines functioned properly. Only ran into a few with sticky buttons, or hold buttons that would automatically release, causing winning hands to be lost. The bar had great, modern machines with good pay tables. I checked in on a Wednesday and tried to order Blue Moon draft beer, but was told the keg could not be tapped properly. I tried again on my last night and still could not get a beer poured. I would go to the hand sanitizing stations to wash my hands after playing the machines and handling money, but many were empty, and were never refilled during my stay. There are only two restaurants, and they are not open early or late. The food and service is good. I flew into Denver and had an Uber reserved to take me to Black Hawk. But when I landed, Uber could not fulfill the reservation, and I had to wait around for over an hour until I realized they were not coming for me. Need other option