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Hotel Universel

Property class: 3

Photo gallery for Hotel Universel

Indoor pool
Plasma TV
Deluxe Room, 1 King Bed, Jetted Tub | Bathroom
Reception
Bar (on property)

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
2300, chemin Sainte-Foy, Québec City, QC, G1V 1S5
  • Place, Laval University
    ‪2 min walk‬
  • Place, Cegep de Sainte-Foy
    ‪5 min walk‬
  • Place, PEPS
    ‪10 min walk‬
  • Airport, Québec, QC (YQB-Jean Lesage Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(102 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

Standard Studio (Unilofts Building)

7.6 out of 10
Good
(35 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(298 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

Deluxe Room, 1 King Bed, Jetted Tub

7.2 out of 10
Good
(19 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Two Queen Room

  • Sleeps 4

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About the area

Québec City

With a stay at Hotel Universel in Québec City (Sainte-Foy-Sillery-Cap-Rouge), you'll be steps from Laval University and 6 minutes by foot from Cegep de Sainte-Foy. .This hotel is 0.6 mi (1 km) from PEPS and 1.5 mi (2.5 km) from Laurier Quebec.

What's nearby

  • Laval University - 2 min walk - 0.2 km
  • Cegep de Sainte-Foy - 5 min walk - 0.5 km
  • PEPS - 10 min walk - 0.9 km
  • Place Sainte-Foy - 18 min walk - 1.5 km
  • Laurier Quebec - 4 min drive - 2.6 km

Getting around

  • Quebec Sainte-Foy Station - 14 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB) - 13 min drive

Restaurants

  • ‪Sushi X Pyramide - ‬5 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Café La Maison Smith Ste-Foy - ‬4 min walk
  • ‪Café Wazo - ‬9 min walk

About this property

Hotel Universel

Hotel Universel offers 182 air-conditioned accommodations with hair dryers and irons/ironing boards. Plasma televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a health club.
Make yourself at home in one of the 182 air-conditioned rooms featuring refrigerators and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Enjoy a range of recreational amenities, including a nightclub, a health club, and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
Enjoy a meal at Boston Pizza Restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. English breakfasts are served on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
English breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekends.
Boston Pizza Restaurant - This restaurant specializes in Italian cuisine.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Weekend English breakfast available 7:00 AM to 10:30 AM for a fee: CAD 25 to 30 for adults and CAD 25 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boston Pizza Restaurant

Things to do

  • Health club
  • Indoor pool
  • Nightclub
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 9 2026 to May 9 2026 (dates subject to change):
  • Sauna

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately CAD 25 to 30 for adults, and CAD 25 to 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Property Registration Number 006160, 2026-12-31

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Universel
Hotel Universel Quebec
Universel Hotel
Universel Quebec
Auberge Universel Hotel
Hotel Universel Quebec Quebec City
Hotel Universel Hotel
Hotel Universel Québec City
Hotel Universel Hotel Québec City

Hotel Universel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 795 out of 2605 reviews
Rating 8 - Good. 749 out of 2605 reviews
Rating 6 - Okay. 574 out of 2605 reviews
Rating 4 - Poor. 297 out of 2605 reviews
Rating 2 - Terrible. 190 out of 2605 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Élaura

C'était un brau moment de familiale. Le service était super. La seul lacune était la "propreté" des lieux qui laissait a désiré
Stayed 2 nights in Jan 2026

4/10 Poor

Alicia

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The hallway smelt like vomit. The room was gross. There was makeup smudged on the wall. The renovations done were very poor quality. The room was very large and the staff were friendly. The only positive. The pool area looked cool but we did not get to use it. The website said breakfast included and it was not.
Stayed 1 night in Jan 2026

10/10 Excellent

Marie-France

Liked: Cleanliness, staff & service, amenities
Très belle chambre et propre! Bon service
Stayed 1 night in Jan 2026

10/10 Excellent

Alexandre

Stayed 2 nights in Dec 2025

10/10 Excellent

Alex

Stayed 1 night in Jan 2026

6/10 Okay

Mikele

Liked: Cleanliness
I like this location for its location near the university but it’s very average and there was a major police operation while I was there that resulted in several arrests.
Stayed 2 nights in Jan 2026

10/10 Excellent

Stéphanie

Stayed 1 night in Dec 2025

6/10 Okay

Marc

Stayed 1 night in Jan 2026

6/10 Okay

Brian, lancaster

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was the best
Stayed 3 nights in Jan 2026

8/10 Good

Milena

Stayed 2 nights in Dec 2025

6/10 Okay

Isis

Stayed 5 nights in Dec 2025

10/10 Excellent

Marie-Pier

Stayed 2 nights in Dec 2025

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Love the pool/spa area of this hotel
Stayed 1 night in Jan 2026

6/10 Okay

Mona

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room temperature was either very hot or very cold . They did not change the room and they said it is the same in all rooms . The water of the pool was not clear and the second day of our stay , they closed it for few hours. But the staff were nice and understanding. The question is for the hotel owner to make a better situation for the people who pay for their rooms and they expect good facilities.
Stayed 2 nights in Jan 2026

10/10 Excellent

souhila

Stayed 1 night in Jan 2026

8/10 Good

Brent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would stay here again. The room was clean and the spa/ pool area was exceptional. Only reason I didn't give five stars was because of the terrible smells in the hallway.
Stayed 3 nights in Dec 2025

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness
fellow with the brown beard very effective, top notch service
Stayed 2 nights in Dec 2025

6/10 Okay

Sabrina

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Tout est très bien excepté les matelas qui sont inconfortable
Stayed 1 night in Dec 2025

10/10 Excellent

Billy

Stayed 4 nights in Nov 2025

2/10 Terrible

joey

Stayed 3 nights in Dec 2025

8/10 Good

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Pros-location, it as within walking distance to many stores and only 15 minutes to Old Quebec and the aquarium. There was a restaurant attached to the hotel that was very convenient! Cons-staff wasn’t very helpful as far as giving information. The elevator didn’t work for most of our stay which was hard with a stroller and a baby. The pool was very small, crowded and didn’t feel clean.
Stayed 3 nights in Dec 2025

6/10 Okay

Maomao

Stayed 2 nights in Dec 2025

4/10 Poor

Leah M

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Room was ok but rough looking. This place needs a reno. Bad patching on the walls, heater and plug coming off the wall. Marks everywhere. There is plaster falling off the walls in the hallway, the one floor is flooding down. The beds were comfy and tempture was good. It was clean and shower hot. Its the holidays so it is busy but still quiet which was nice. Pool is small but sauna was excellent. Its nixe that Boston pizza is attached.
Stayed 2 nights in Dec 2025

8/10 Good

Ali

Stayed 2 nights in Dec 2025

2/10 Terrible

Myriam

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room was neglected, not nice at all. It smelled like smoke, the beds were not comfortable and old and the sheets were dirty. I really do not recommend this hotel.
Stayed 2 nights in Dec 2025