1: the room we reserved was a suite, but the hotel gave us a regular room instead, it wasn’t good because the bedrooms sink was clogged and water wouldn’t drain,
The bed sheets was not clean, we asked extra pillows we didn’t get it.
2: we selected a hotel because it had a pool, so we reserved it, however, when we checked in, the front desk told us that the pool is under renovation, so no pool for our vacation that was planned, so disappointed.