The room itself was very nice and comfortable. There were plenty of towels, and everything (TVs, washer/dryer, dishwasher, oven, AC) worked. There was some damage in the bathroom that needed repair, but it did not interfere with our stay. We spoke with a concierge when we arrived and were assured that the concierge personnel could help us get reduced cost tickets to local attractions. However, when I visited the concierge desk during my stay there was no one present. Apparently their hours are very limited (like 11:00 AM to 4:45 PM), which prevented us from using this service. Also the indoor pool was closed as was one of the hot tubs. The other hot tubs were kept at 100 degrees or less, which really isn't a hot tub.