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Beautiful hotel with lovely staff. Breakfast was good for the price. Really enjoyed my time here. Only thing that could be said is that there was no efficient air con, so the room got quite warm. Thank you for a lovely stay
Emily
Stayed 2 nights in Aug 2024
6/10 Okay
Jennifer
Travelled with family, Travelled with family and small children
Overall it was an acceptable place. However, the room allocated to me felt like a storage bedroom with parts of a bedframe left in the room and many chairs all stored around a table. I thought I was getting a double bed but it was two single beds pushed together and they both kept coming apart when I slept on the bed.
When I was leaving, the other rooms on the same floor had the doors open. These rooms looked like decent hotel rooms.
I was put in the worst room on that floor in comparison to these other rooms.
This hotel is not 4 star. Carpets held together with mismatched and worn carpet tiles. Decor shabby. Weathered water feature with limescaled glass. Breakfast was disappointing. Fruit salad was basically just chopped apple with a sprinkle of melon. The "hot" items were cold, fatty and tasteless. The room was probably an old conference room with high windows and dated decor. The hotel is not central and away from the town atmosphere. We paid for parking and didn't receive a permit sticker because our receptionist was rude and abrupt. Intending to return to Bruges for Christmas markets and will stay in a confirmed 4 star in town not this offering of a "4" star.
Great location close to the center, some very nice restaurants close by.
Everything was clean and nice, good breakfast.
Not a spectacular hotel, but nothing to complain about
The reception staff were very helpful during my stay. Both the night receptionist on 6/23 and the morning receptionist on 6/24 were extremely helpful and kind in answering my questions and giving information about the area.
Abigail
Stayed 1 night in Jun 2024
6/10 Okay
Verified traveller
2 Jun 2024
Disliked: Staff & service
Functional for one night. Incredibly rude guy looking after the bar in the evening. Funny smell in the corridors
The hotel conditions had nothing to do wirh what is shown in the pictures.. they said you have parking and the swimming pool included but we payed 33€/night the parking and the swimming pool didn’t work and was also not included in the room price..they suggested to use the hamam for 30€/person…Also the room was not clean and the bed was terrible..well the beds..because we ordered a couple room but they had put together two single beds which moved and separated everytime we wanted to sleep in the middle of the bed as a couple..
The hotel is in a nice location, situated on one of the major canals, slightly outside of the busy center square. Very quiet yet easy walk to all of the sites and restaurants. The breakfast was excellent. Rooms were simple but clean.
Great location, 10 minute walk to the centre and overlooking a canal underground parking very tight, good for small cars but SUV's might think about parking on the street.
Most importantly, we cannot fault eveeyone who works in the hotel, they are all friendly and helpful. The hotel itself is a little tired but it is well placed in the city and the underground parking is ideal. Breakfast was comprehensive and the bar was welcoming with a good selection of drinks. A really pleasant 10-15 minute walk into the centre with somw libely cafes and restaurants on the way.