I unfortunately had an unpleasant experience in my hotel in Brussels.
First of all, the location of the actual accommodation was different from advertised. The reception desk was located at Rue de Florence 6 and the accommodation itself was at Rue Berckmans 31. I have not seen this explicitly advertised on the website.
The entrance to Rue Berckmans 31 looked very dark and shabby and there was a pile of garbage and broken glass in front of the entrance door, which should be unacceptable for any half-decent hotel. Passing through the garbage, I opened the front door and tried to enter the lift by using the token I was given at the reception.
The lift was not working after many attempts. I tried to press support buttons but nobody was available to answer. I then tried to enter the door leading to the stairs and it was not opening either because the token was not working at all. After 15 mins of struggling, I finally called the reception and informed them that the keys are not working.
They suggested that I should return back to the reception (back to Rue de Florence 6, with full luggage!). I said that I was extremely tired from the road and I will not do that and somebody needs to come down to help me. Some time after, a manager came down and witnessed that the key was not working anywhere, not in the lift, not in the stairs, not in the front door to my studio. I was especially shocked that he did not look apologetic at all, saying that it is "not my fault, it is technology