Booked online requested a cot for 2 year old, which was not ready in the hotelroom, but easily organised after we seen the room. Access card needed for the pool, clear explanation how and what regarding the pool, although towels was an issue. No clean towels ready at the pool. No staff stationed down there, when ringing internal to reception, the staff member picking of the phone did not understand what I meant with “There’s no towels outside the pool changing area”!. It took three times explaining before he said he understood, not seen anyone in several minutes, gave up, when we were done swimming it was re stocked. Decided to have dinner at the hotel, this took again three times to confirm our order, with the result we got 1 of our 2 main children meals and it seemed to take quite a while before we received our meals. With nothing too extravagant ordered from the menu, it was still just under £100. The receipt confirmed a 10% additional charge for staff (on top of their wage), which I personally would have wanted to decide myself and with the experience that evening I maybe would have not added any % at all.
In the morning used the hair dryer, after an early swim. Not alert enough I moved my head while drying (like you do) and my hair got caught in the back bit it the dryer. It pulled quit a bit off, resulted in pain and headache. I took a picture and mentioned this with the check out . Staff member could only say: “Oh, that’s not nice!” Back cover missing? Needs checking!