We were late checking in due to a travel delay, and even though we had pre-paid for our stay, we had an issue checking in. The staff was friendly, and the issue was quickly resolved, but there should not have been any issues with a room that was pre-paid in full. Our grandson enjoyed the pool, and the laundry facility was clean and convenient. We were in Buffalo for Longmire Days, and the hotel was conveniently located for that event. Even with the minor-issue at check-in, we would book here agiain.