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Beach Palace - All Inclusive

4.0 star property

Photo gallery for Beach Palace - All Inclusive

Waterslide
Premium bedding, down duvets, free minibar, in-room safe
View from room
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Blvd Kukulcan Km 11.5, Hotelera Zone, Cancun, QROO, 77500
  • La Isla Shopping Mall
    ‪7 min walk‬
  • Cancun Interactive Aquarium
    ‪10 min walk‬
  • Cancun Convention Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Deluxe Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Superior Deluxe Lagoon View

  • Lagoon view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Premium bedding, down duvets, free minibar, in-room safe

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • Ocean view
  • 99 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Lagoon View - Kids & Teens Free

Premium bedding, down duvets, free minibar, in-room safe

Superior Deluxe Lagoon View - Kids & Teens Free

  • Lagoon view
  • 39.7 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • Ocean view
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free

Superior Family Deluxe - Kids & Teens Free

  • Lagoon view
  • 82 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Governor Suite Ocean View - King Size Bed

Safe

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

  • Ocean view
  • 41 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, (2701)
The price is NZ$740
for 1 room
includes taxes & fees
13 May - 14 May
Moon Palace Cancun - All Inclusive

About the area

Cancun

With a stay at Beach Palace - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of La Isla Shopping Mall and Forum Beach. .This all-inclusive property is 1.9 mi (3.1 km) from Gaviota Azul Beach and 4 mi (6.4 km) from Iberostar Cancun Golf Course.

What's nearby

  • La Isla Shopping Mall - 7 min walk - 0.6 km
  • Cancun Interactive Aquarium - 10 min walk - 0.9 km
  • Cancun Convention Center - 3 min drive - 2.7 km
  • Gaviota Azul Beach - 6 min drive - 3.1 km
  • Tortuga Beach - 9 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Duna Pool Bar - ‬11 min walk
  • ‪Andiamo - ‬6 min walk
  • ‪Los Chachalacos - ‬6 min walk
  • ‪Azulinda Cafe & Bar - ‬5 min walk

About this property

Beach Palace - All Inclusive

Family fun on the beach, with 3 outdoor pools, near La Isla Shopping Mall
Beach Palace - All Inclusive offers 287 accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Smart televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 287 guestrooms featuring free minibar items and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 3 hot tubs, and a waterslide. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Tequila, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 4 bars/lounges or 2 poolside bars. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary full breakfast is served each morning between 7 AM and 11:30 AM.
Tequila - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bocelli - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Wok / Agra - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Smokehouse - This restaurant specializes in Latin American cuisine and serves lunch and dinner. Open daily.
Tavola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bocelli
  • Smokehouse
  • Tavola
  • Tequila
  • Wok / Agra

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in stairways (100 centimetre high)
  • Lift (89 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Towels provided

Entertainment

  • Smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
  • Laundry fee: USD 315 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires a passport at check-in for travelers who are not citizens of Mexico.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Beach Palace
Beach Palace Cancun
Beach Palace Resort
Beach Palace Resort All Inclusive
Beach Palace Resort All Inclusive Cancun
Beach Palace Hotel Cancun
Beach Palace Resort All Inclusive All-inclusive property Cancun
Beach Palace Resort All Inclusive All-inclusive property

Beach Palace - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 623 out of 1147 reviews
Rating 8 - Good. 284 out of 1147 reviews
Rating 6 - Okay. 130 out of 1147 reviews
Rating 4 - Poor. 68 out of 1147 reviews
Rating 2 - Terrible. 42 out of 1147 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

KYLA CHRISTINE

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is BAD. No idea how they're still getting away with calling this place a 4-5 star. It's a hotel, not a resort. Staff is amazing, everything else sucks. I feel duped. Everything is run down, dirty and broken, no where to hang out inside, pool and "hot tubs" (they're slightly warm) are moldy and have sharp edges and missing tiles all over the place, everything in the room was broken and falling apart. The resort is attached to a big abandoned resort that's covered in graffiti and has massive chunks of concrete falling off onto this hotel. Often a 10 minute wait for an elevator. No real stair options. Anyone closing a door on the entire floor all night causes your whole room to shake so no one slept. We paid extra to take an earlier flight home because it sucked so badly.

10/10 Excellent

SONGHYUN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort. Friendly staff with resonable price.
Stayed 6 nights in Jan 2025

10/10 Excellent

Alexbel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant workers make the extra mile to all the allergies and food preparations needs

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 3 nights with my family, it was an amazing experience, very professional, the beach is fabulous
Stayed 3 nights in Jan 2025

8/10 Good

Anoosheh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed at this resort for six days and had a great experience overall. The staff was incredibly friendly and made us feel welcome from the moment we arrived. The room was clean and well-maintained, but the hotel need some renovations to bring it up to date. Every night, they had a nice, family-oriented show which was a fun way to end the evening. The buffet food was quite good, and the smokehouse dinner was good. I especially enjoyed the food at GOLNDAL, which was tasty, but I was a bit disappointed that Gondal restaurant didn't offer any dessert after our meal and we see we have to asked them . The beach was absolutely beautiful and perfect for relaxing. The resort is on the smaller side, but we actually liked that—it felt more intimate, Overall, I would definitely recommend it, but I think it could improve with a few updates.
Stayed 5 nights in Jan 2025

6/10 Okay

matthew

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 4 nights in Jan 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beach palace will be undergoing much needed renovation soon, as we were informed later this year. Elevators were concerning at times but they were worked on while we were there. The property next to it is abandon and in shambles with police presence so that affects the feel. Food and staff were wonderful.
Stayed 5 nights in Jan 2025

8/10 Good

paul, kingwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 8 nights in Jan 2025

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Joadie Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is going to be closed soon for renovations. The neighboring hotels are closed and rundown
Stayed 4 nights in Jan 2025

10/10 Excellent

Carlos Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

LENORE

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great stay again
Stayed 2 nights in Jan 2025

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great Beach
Stayed 3 nights in Jan 2025

10/10 Excellent

Michael, Arcadia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, good location
Stayed 3 nights in Jan 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2025

4/10 Poor

Victoria

Travelled with family
Disliked: Property conditions & facilities
I want to preface this review by saying I have stayed in multiple all inclusive and resorts so I can compare. They will be closing this property for much needed renovations so I am happy to know they recognize the Beach Palace is not to their standards.The beach was beautiful and the majority of the staff were friendly. Don't fall for the "generous offer of a DAY PASS to another property unless you want to loose a 1/2 day of your vacation. As my family and I were leaving in their complementary taxi ride to the Moon Palace, we were told we would have to spend 90 min driving around the property to be told how to book with them directly next time. 5 hrs later and multiple attempts to sell me a membership, we finally got to enjoy our day on the property. We felt duped. The offers are not a horrible, but I was not prepared to be pressured into spending upwards of 40k on a membership package. When I asked for this to be rectified my complaint was sent to " public relations ". The alcoholic beverages on both properties were very weak and poor quality. The food however was fairly decent with lots of options. We had to ask 4 out of the 5 day to have our room cleaned, and the toilet needed to be repaired everyday. The spa experience was very good and all of the spa staff were friendly. The property next to the resort had been vacant for some time, was covered in graffiti and appeared to be unsafe. The mall is within walking distance, and nice off site restaurants.
Stayed 5 nights in Jan 2025

8/10 Good

Blake

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Small but nice. As an Expedia Gold member I was upgraded to Family Presidential Suite which was great!
Stayed 2 nights in Dec 2024

10/10 Excellent

Nuria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay and we can’t wait to return! The staff is amazingly hospitable and made our stay extra special. We highly recommend this hotel.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mallory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family goes to Cancun almost every winter and we usually stay at a different resort. We switched it up this year and I'm so glad we did! The hotel is centrally located not only ocean front, but also near the peninsula. The room was fantastic, the balcony with the chair bed was great to lounge on after the kids fell asleep, the food was wonderful and there were tons of vegetarian options, which isn't always the case at all inclusives. The staff was kind and very friendly and our family had such a lovely time. Our kiddos are 8 and 10 and they loved the slide! This is definitely a wonderful hotel for a family. Extra shout out to the coffee bar because my husband and I drank our weight in iced coffees and the baristas were wonderful! Our family will definitely be visiting again..
Stayed 5 nights in Jan 2025

6/10 Okay

CatLy, GARDEN GROVE

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not many things to do, did was alright...not many restaurants on the property. Pool was cold, beach was cold. Staff was very nice...bit don't let them trick u into a "time share" thing by upgrading ur room to ocean view
Stayed 4 nights in Dec 2024

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 3 nights in Dec 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great. Beach was AMAZING, spoke to many people and they specifically come for the beach. Many food options, and food was delicious. Pool could be bigger. Would definitely come back.
Stayed 6 nights in Dec 2024

6/10 Okay

Valentina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pictures on internet don’t match reality. Over packed, ran out of extra pillows, beach lounge chairs crammed together, room next to exit door/stairs-very loud, line for coffee/dessert area long most of time, odor in bathrooms awful to name a few.
Stayed 7 nights in Dec 2024

8/10 Good

JENNIFER

Travelled with family
Liked: Cleanliness, property conditions & facilities
The beach was absolutely gorgeous. We spent most of our time there. Get there early the chairs go fast. The main pool area could use a bit of updating. The food was mostly good as the restaurants were all great except for room service, avoid. We tried quite a few room service dishes, and all were not great. The property is very clean. We really enjoyed our stay at Beach Palace. We loved the sky bar area and pool as well. It was less crowded and beautiful views. I do wish there were a few more activities for our teenage girls to do, but the beach and swimming in pool was definitely fun. Ps.. Do not do the visit to their sister property, Moon Palace. It sounds like a great deal, free transportation and hotel credit but it’s not. The staff will completely hound you and won’t take no for an answer about purchasing another vacation. It took us over 3 hours to finally get away from the sales team. It was not a good experience.
Stayed 4 nights in Dec 2024