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Emporio Cancun Optional All Inclusive

4.0 star property

Photo gallery for Emporio Cancun Optional All Inclusive

Aerial view
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Standard Room
3 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Maya Museum of Cancun
    ‪1 min walk‬
  • Iberostar Cancun Golf Course
    ‪7 min walk‬
  • Oasis Arena
    ‪9 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Partial Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

  • 35 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

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View from property

The Westin Resort & Spa, Cancun

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.2 out of 5, Very good, (1641)
The price is NZ$447
for 1 room
includes taxes & fees
8 Mar - 9 Mar
The Westin Resort & Spa, Cancun

About the area

Cancun

With a stay at Emporio Cancun Optional All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Iberostar Cancun Golf Course and Delfines Beach. .This beach resort is 2.8 mi (4.5 km) from La Isla Shopping Mall and 12.4 mi (20 km) from Moon Palace Golf Club.
View more Resorts in CancunOpens in a new window

What's nearby

  • Maya Museum of Cancun - 1 min walk
  • Iberostar Cancun Golf Course - 7 min walk
  • Aquaworld - 16 min walk
  • El Rey Ruins - 3 min drive
  • Delfines Beach - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Hotel Emporio Cancun - ‬4 min walk
  • ‪Tun-kul - ‬4 min walk
  • ‪El Maguey, Restaurant - ‬12 min walk
  • ‪Market Place - ‬9 min walk
  • ‪MakiTaco - ‬9 min walk

About this property

Emporio Cancun Optional All Inclusive

On beach with outdoor pool, near Iberostar Cancun Golf Course
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 450 air-conditioned guestrooms. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have hair dryers and toothbrushes and toothpaste. Conveniences include phones, as well as safes and coffee/tea makers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a waterslide, and a 24-hour fitness center. This resort also features wireless internet access (surcharge), concierge services, and an arcade/game room.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at CúA Culinary Artisans, one of the resort's 3 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the bar/lounge, the swim-up bar, or one of 2 poolside bars. Buffet breakfasts are available daily from 7:00 AM to noon for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cancun? This resort has 8288 square feet (770 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 0 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 0 per day)

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 495 for adults and MXN 320 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 1 swim-up bar and 1 bar
  • Room service available

Restaurants on site

  • CúA Culinary Artisans
  • Bacoli Trattoria
  • Sunset Grill
  • Legacy Room

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa services

Family friendly

  • Arcade/games room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Conference space (8288 square feet)
  • Meeting rooms - 5

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

Pool access available from 8:00 AM to 10:00 PM
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 757 out of 1598 reviews
Rating 8 - Good. 344 out of 1598 reviews
Rating 6 - Okay. 211 out of 1598 reviews
Rating 4 - Poor. 127 out of 1598 reviews
Rating 2 - Terrible. 159 out of 1598 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Nneka

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is great but booking through Expedia was a mistake, I booked a double deluxe suit that would room 8 people. I went with 2 of my friends. The staff refuse to check me in the hotel until I paid for additional person, they charge hotel room per person. It was a horrible experience. I will never lodge in hotel emporio again nor will I book through Expedia
Stayed 4 nights in Nov 2024

10/10 Excellent

Christopher

Stayed 5 nights in Oct 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very helpful, nice and clean.
Stayed 2 nights in Nov 2024

8/10 Good

Nina

Stayed 6 nights in Oct 2024

8/10 Good

Ava

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Shaquanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why go anywhere else, This is the perfect place
My 2nd time this year staying at this resort. It’s beautiful, clean, accommodating, reasonable in price and good food and drinks. We love staying here
Stayed 3 nights in Nov 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was great. The property is beautiful. We didn't do AI but did get bfast included (which was great).
Stayed 2 nights in Nov 2024

8/10 Good

whitney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel with wonderful staff. Everyone had a smile and was super friendly. The food was great. I was never able to get a reservation for the italian restaurant as it was super booked. But all the other restaurants were tasty. My only complaint was the housekeeping directly related to my room. The first night i had no remote. Also the complimentary bottle of water was opened/used. On subsequent nights i received no replacement washclothes, and they would leave various items out i.e sheets were on the counter, clean trash bags on the bathroom counter. Very minor, which i am sure is in relation to how quickly they are having to turn over rooms.
Stayed 5 nights in Nov 2024

6/10 Okay

Zahra

Liked: Cleanliness, property conditions & facilities
Not enough dinning options. Most require reservations. Not enough food options
Stayed 9 nights in Nov 2024

10/10 Excellent

Ishita

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice property. Staff were very friendly
Stayed 3 nights in Nov 2024

6/10 Okay

Judy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There were jackhammers running constantly outside our room from 9:00 am to 6:00 pm for 9 of the 10 days we were there. It was so loud up in our 9th floor room that we opted for excursions everyday just to get away from it. The hotel was okay in general, and the breakfast was fine. We opted out of the all inclusive as we ate at the daily excursions we took. Had we known about the construction we would have booked somewhere else. Without the construction issue, the hotel would have been rated a 7 for us.
Stayed 10 nights in Nov 2024

6/10 Okay

Juan, Corona

Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Naira

Stayed 4 nights in Oct 2024

8/10 Good

Lisseth

Stayed 1 night in Nov 2024

10/10 Excellent

Ahanaf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

ANDERSON

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Wouldn’t recommend it, when I arrived in the room, found a cockroach dead on the floor, they changed our room. The new room shampoo and conditioner were misplaced, when I opened to fix it, inside the bottle holder was molded. Chair and coach were stained. At dinner the buffet was poor, asked to replace a beef 3 time, took a while for them to do
Stayed 1 night in Nov 2024

8/10 Good

Alireza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was well. We requested to change our room and they were so welcome to that.
Stayed 5 nights in Nov 2024

8/10 Good

JUDITH, La Porte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Yusalet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it!
Stayed 4 nights in Jul 2024

2/10 Terrible

Alejandro

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Has good views but terrible service My room was dirty, they gave me a different room but it was a long delayed deal. Elevator out of service for my total stay and they have loud construction from 6:am to late night hours
Stayed 3 nights in Oct 2024

6/10 Okay

FESTUS

Travelled with family
Disliked: Property conditions & facilities
NOT MANY DINING CHOICES
Stayed 3 nights in Oct 2024

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. The food and other amenities were fantastic.
Stayed 4 nights in Oct 2024

10/10 Excellent

lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect little get away.
Stayed 5 nights in Oct 2024

6/10 Okay

Cynthia

Travelled with group
Liked: Cleanliness, staff & service
We stayed there for 15 nights. First week we could order drinks at the beach and pay with cash. Second week, they said it was not allowed. What's up with that??? The "vendors" are obviously using Emporio as an escape from the police. The "private security" on the property is for appearances only. We saw vendors "esacpe" up the stairs, take off vendor clothing, come down and keep an eye out for police, alert other vendors, and then go change back into their vendor clothing once police were gone. We saw young man leave items on a chair and run on the stairs and police came and stopped and ran up stairs too late to catch him. We tried to alert someone of what the young man left, but security didn't speak english and pointed us to the towel lady. Later, from our balcony, two "vendor" ladies came up, opened the container the young man left and get on the phone, and then take it and leave the beach. Another day to male vendors ran from police and hid in the corner behind the turtle nests, right under our balcony. Once the police had passed by, they came back out. We don't know who is paying who to have your private security have all of this going unnoticed, but it was unbelievable to use...each and every day. We've vacationed in Cancun for 25 years. The water and sand were the best we've ever seen. But the layout of your resort, the lack of security, and being treated as 2nd class patrons will have us go to other resorts in the future. Our experience will be shared.
Stayed 15 nights in Oct 2024

10/10 Excellent

Luis, Coconut Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best thing is the staff Not very happy with the Fasano restaurant
Stayed 4 nights in Oct 2024