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Excellence Riviera Cancun - Adults Only All Inclusive

5.0 star property

Photo gallery for Excellence Riviera Cancun - Adults Only All Inclusive

View from room
Outdoor wedding area
Private beach, beach volleyball, beach bar, sailing
Theatre show
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • On private beach
  • Hot tub
  • All-inclusive
  • Room service

Explore the area

Map
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪8 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪14 min walk‬
  • Crococun Zoo
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, pillow-top beds, free minibar, in-room safe

Excellence Club Junior Suite Pool View

  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

  • 62 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite Spa or Pool View

View from room

Two-Story Rooftop Terrace Suite Spa or Pool View

  • 98 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Spa or Pool View

  • 62 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim-Up Suite Spa or Pool View

View from room

Junior Swim-Up Suite Spa or Pool View

  • 62 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Junior Suite Ocean View

  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean Front

Premium bedding, pillow-top beds, free minibar, in-room safe

Excellence Club Junior Suite Ocean Front

  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim-Up Ocean View

View from room

Excellence Club Junior Swim-Up Ocean View

  • 62 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Grand Residences Riviera Cancún All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.7 out of 5, Exceptional, (962)
The price is NZ$995
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Grand Residences Riviera Cancún All Inclusive

About the area

Puerto Morelos

When you stay at Excellence Riviera Cancun - Adults Only All Inclusive in Puerto Morelos, you'll be next to a golf course, a 4-minute drive from Puerto Morelos Beach and 8 minutes from Puerto Morelos Town Square. .This all-inclusive property is 10 mi (16.1 km) from Moon Palace Golf Club and 14.1 mi (22.8 km) from Maroma Beach.

What's nearby

  • Puerto Morelos Beach - 8 min walk
  • Crococun Zoo - 3 min drive
  • Puerto Morelos Town Square - 8 min drive
  • Ojo de Agua Beach - 12 min drive
  • Petempich Bay - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Market Cafe - ‬11 min walk
  • ‪The Kitchen Table - ‬1 min walk
  • ‪Bordeaux Restaurant - ‬10 min walk
  • ‪Sports Bar - ‬7 min walk
  • ‪Sensai - ‬16 min walk

About this property

Excellence Riviera Cancun - Adults Only All Inclusive

Adults-only beachfront property with 6 outdoor pools
Excellence Riviera Cancun - Adults Only All Inclusive offers 440 accommodations with free minibar items and minibars. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and an outdoor tennis court are featured at the property. 6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MIILE SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 440 guestrooms featuring free minibar items and flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 6 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at The Kitchen Table, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 11 bars/lounges.

Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Planning an event in Puerto Morelos? This property has 104410 square feet (9700 square meters) of space consisting of conference space and 4 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Spice - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Basmati - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 10 restaurants and 1 coffee shop/cafe
  • 11 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • The Kitchen Table
  • Agave
  • Spice
  • Chez Isabelle
  • Basmati

Things to do

  • 24-hour fitness centre
  • 6 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Pilates classes
  • Sailing
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (104410 square feet)
  • Meeting rooms - 4

Outdoors

  • BBQ grill(s)
  • Free pool cabanas
  • Garden
  • Private beachfront location
  • Rooftop terrace
  • Vegetable garden

Spa

  • 14 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 100
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 110
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware only
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Composting
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free international calls
  • Laptop-compatible safe
  • LED light bulbs
  • Recycling
  • Slippers
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3413.73 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excellence Riviera Cancun Adults Only Puerto Morelos
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adu
Excellence Riviera Cancun Adults Only All Inclusive

Excellence Riviera Cancun - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1265 out of 1594 reviews
Rating 8 - Good. 205 out of 1594 reviews
Rating 6 - Okay. 60 out of 1594 reviews
Rating 4 - Poor. 21 out of 1594 reviews
Rating 2 - Terrible. 43 out of 1594 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah Ann, KELOWNA

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the swim out suite. Definitely coming back.
Stayed 9 nights in Nov 2024

10/10 Excellent

Valorie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member was awsome. Food and pool options were abundant. Activities were fun. The silent disco was a blast. I wish there were more dancing opportunities. Night entertainment could be a little better. But overall i highly recommend the Excellence Riveara.
Stayed 6 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size property, easy to function and several small unique restaurants to choose from. Staff extremely willing and able to assist.
Stayed 6 nights in Nov 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2024

2/10 Terrible

Lexi, Morrisville

Travelled with partner
Disliked: Staff & service, amenities
We then weren taken to our room, which smelled absolutely horrible! Upon opening the door of the room, the very permeating smell of mildew filled the room, the smell of an old basement. We immediately called the front desk to alert them of this major issue, which they then sent maintenance to our room who took the a/c vent down and sprayed some scent to make the room smell a bit better. This scent was short lasting as all of our clothes reeked of this mildew odor and still do. We MUST soak all of our clothes to get rid of this putrid smell. Issue #2 What was also very disappointing was the level of service, or the lack thereof, which we did also tell Leylan about on Day 2 in the morning when she saw us eating. We told her that during both dinner and grabbing drinks, the servers nor the bartenders said hola, introduced themselves, etc. This is very atypical of a resort in Mexico for us as I have come here many times and 3x in the last 6 months. This by far was the worst service and engagement I've experienced in all of the resorts I've frequented. When at dinner, the server didn't greet us, we thought he was the runner filling up glassware again because he didn't introduce himself. This shouldn't be acceptable on any resort. Issue #3
Stayed 4 nights in Nov 2024

10/10 Excellent

Melanie

Stayed 6 nights in Oct 2024

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I have to say is that after going to Cancun for the last 18 years, this is the best vacation ever and the absolute pentacle of our hotel experiences at Cancun. I don’t believe there is a better place to stay. The following staff were responsible for such a memorable stay. Jessica - she guided us every step of the way and ensured we never longed for anything. She was able to ensure our stay was well planned and treated us like royalty. Best customer service I’ve ever experienced. All hotels need to hire a Jessica. Leylan - always aware of us as a group and took care of any loose ends. Her smile was very calming and always engaged whenever she would find us. Even when there was any potential issues, she stepped in and smoothed it out before we experienced any setback. She was AWESOME!!! Donaldo - my favorite chef. He would meet us in various restaurants and ensure we were taken care of. He constantly asked for our feedback and acted upon it. E.g. I was longing for coconut ice cream and although they didn’t have it at the time, he ensure some was made and during our stay there wasn’t any shortage of it. Just wow…a chef making you your favorite ice cream on the spot. Yeah…that was crazy awesome. Armando - he helped us with certain reservations and ensured we were able to experience the Tomahawk Extreme Experience. He was great. Matilde and Edgar - Best waiters for sure. Never went hungry nor thirsty on their watch. Great people. Entertainment Staff: (Jorge, Manases
Stayed 9 nights in Oct 2024

10/10 Excellent

Peter Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Miguel Fernanda Santos Benito are the best .

10/10 Excellent

Eileen

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great resort! Excellent service and food. Would return.
Stayed 8 nights in Nov 2024

8/10 Good

Joanne, Clifton

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We have stayed here before. This year the drinks were not consistent, The food was not consistent, Trying to find a beach chair at the club level pool was almost impossible. The staff is terrific at the pool and in the restaurants. The concierge and the check-in desk and the restaurant reservations, not so much.
Stayed 8 nights in Oct 2024

10/10 Excellent

Jessica, Bozeman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much fun!
Stayed 5 nights in Nov 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great food and great staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Kaylin

Liked: Cleanliness, staff & service, property conditions & facilities
Would love to return, I went for my Bachelorette and had the BEST time
Stayed 3 nights in Aug 2024

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were fantastic , the staff was the best cleaning , servers , concierge all were great loved the swim up rooms
Stayed 14 nights in Oct 2024

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort!
Stayed 7 nights in Oct 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Alison Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous place, we all love our children/grandchildren, but this adult only holiday is amazing, from the staff, the different places to eat, the facilities- the lazy river was so relaxing. I would thoroughly recommend
Stayed 12 nights in Oct 2024

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome! It exceeded my expectations. I will definitely return.
Stayed 8 nights in Nov 2024

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a 5 star resort. From the staff to the meals everything was excellent.
Stayed 5 nights in Nov 2024

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Resort I would definitely recommend it
Stayed 7 nights in Oct 2024

8/10 Good

Kenneth Earl

Liked: Cleanliness, staff & service, property conditions & facilities
Entertainment was limited, especially on rain days. It was nice enough, we have been to this resort several times, but this time just felt different, kind of MEH.
Stayed 7 nights in Oct 2024