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Kempinski Hotel Cancún

5.0 star property

Photo gallery for Kempinski Hotel Cancún

On the beach, white sand, beach cabanas, sun-loungers
Miscellaneous
On the beach, white sand, beach cabanas, sun-loungers
Exterior
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar

Explore the area

Map
Retorno del Rey No. 36, Cancun, QROO, 77500
  • Ballenas Beach
    ‪2 min walk‬
  • Luxury Avenue Shopping Mall
    ‪11 min walk‬
  • Kukulcan Plaza Shopping Mall
    ‪12 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Suite (Seafront)

  • 82 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double Room (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Club Double Room (Seaside)

  • 41 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed (Seaside)

  • 41 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Club Suite (Seafront)

  • 82 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Double Room (Seafront)

  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

  • 82 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, down duvets, minibar, in-room safe

Presidential Suite

  • 229 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seaside)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Seaside)

  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Club Seafront)

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed (Club Seafront)

  • 41 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Seafront)

  • 41 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Double Room (Seafront)

Premium bedding, down duvets, minibar, in-room safe

Club Double Room (Seafront)

  • 41 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (The Saasil)

Suite (The Saasil)

Suite (The Saasil)

  • 177 sq m
  • Sea view
  • Sleeps 6
  • 3 King Beds

View all photos for Club Suite (Seaside)

Club Suite (Seaside)

Club Suite (Seaside)

  • 82 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Seaside)

Suite (Seaside)

Suite (Seaside)

  • 82 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Similar properties

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JW Marriott Cancun Resort & Spa

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, (1005)
The price is NZ$1,235
for 1 room
includes taxes & fees
18 Mar - 19 Mar
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About the area

Cancun

Located in Cancun (Zona Hotelera), Kempinski Hotel Cancún is within a 5-minute drive of Luxury Avenue Shopping Mall and Aquaworld. .This beach resort is 1.3 mi (2 km) from La Isla Shopping Mall and 2 mi (3.1 km) from Iberostar Cancun Golf Course.
View more Resorts in CancunOpens in a new window

What's nearby

  • Aquaworld - 17 min walk - 1.4 km
  • La Isla Shopping Mall - 3 min drive - 2.1 km
  • Cancun Interactive Aquarium - 3 min drive - 2.1 km
  • Iberostar Cancun Golf Course - 3 min drive - 3.2 km
  • Delfines Beach - 6 min drive - 5.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬5 min walk
  • ‪Taboo Cancun - ‬1 min drive
  • ‪Porfirio's Cancun - ‬1 min drive
  • ‪Puerto Madero - ‬1 min drive
  • ‪Harry's Prime Steakhouse and Raw Bar - ‬1 min drive

About this property

Kempinski Hotel Cancún

Luxury resort on the beach, with 2 outdoor pools
Kempinski Hotel Cancún offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 363 guestrooms featuring iPod docking stations and LCD televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and an outdoor tennis court. Additional amenities at this Belle Époque resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at The Club Grill, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Cancun? This resort has 290625 square feet (27000 square meters) of space consisting of a conference center and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.
Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
The Caribe Bar &Grill - This beachfront restaurant serves brunch and lunch. Open daily.
El Café Mexicano - This beachfront family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Dining availability limited at one or more venues
Gourmet or à la carte dining limited to 3 meals per stay

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:30 AM: USD 48.50 for adults and USD 48.50 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • The Club Grill
  • Fantino
  • Casitas
  • The Caribe Bar &Grill
  • El Café Mexicano

Things to do

  • 2 outdoor pools
  • Fitness classes
  • Art gallery
  • Designer shops
  • Fitness centre
  • Free beach club
  • Full-service spa
  • Lifeguards on-site
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Private picnics
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra beds (surcharge)
  • Pushchair
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference centre (290625 square feet of space)
  • Meeting rooms - 8

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free pool cabanas
  • Garden
  • Lifeguards on site
  • Nature reserve
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Lift
  • Lift door width (centimetres): 152
  • Front entrance ramp
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 99
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Smooth flooring in public areas
  • Step-free path to entrance
  • Transfer shower
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (centimetres): 152

More

  • Beach towels
  • Comprehensive food waste policy
  • Couples dining
  • Renovated guest rooms – January 2023
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 42-inch LCD TV
  • TV channels
  • iPod dock
  • Films for purchase

Food and drink

  • Champagne service
  • Espresso maker
  • Local meal delivery service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.88 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the spa

Kempinski Hotel Cancún Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 418 out of 516 reviews
Rating 8 - Good. 52 out of 516 reviews
Rating 6 - Okay. 15 out of 516 reviews
Rating 4 - Poor. 7 out of 516 reviews
Rating 2 - Terrible. 24 out of 516 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah Drew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Beautiful beach. Clean well appointed room.
Stayed 4 nights in Nov 2024

10/10 Excellent

Risa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel! Amazing Service
Amazing experience! We've stayed here before and we love the way it's service oriented and the staff say "yes" to pretty much everything we ask for. Also, because it's not all inclusive, there is less crowds and more personalized attention. Will be back next year!
Stayed 6 nights in Nov 2024

10/10 Excellent

Irma, Lubbock

Stayed 4 nights in Oct 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to cancel my trip to this property shortly after reserving (and weeks before traveling). They wouldn’t let me cancel and took my money. Horrible customer service and predatory policies.
Stayed 1 night in Nov 2024

10/10 Excellent

Babu V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility and extremely friendly staff. I already have submitted a detailed review directly to Kempinsky.
Stayed 5 nights in Nov 2024

10/10 Excellent

Viktoriya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love ❤️ everything in this hotel!
Stayed 1 night in Nov 2024

10/10 Excellent

frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, grounds, and food were amazing. This is a 5-star hotel. It was literally the best experience of luxury I've ever had!
Stayed 2 nights in Nov 2024

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities
Being the hotel zone there are limited activities to be done and far from cancun downtown
Stayed 3 nights in Nov 2024

10/10 Excellent

Katie Mucklow

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an exquisite place. The hospitality and kindness was beyond my imagination.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mauricio

Stayed 6 nights in Aug 2024

10/10 Excellent

Shahd

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST
Stayed 4 nights in Jul 2024

10/10 Excellent

Firas

Stayed 2 nights in Oct 2024

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Kevin, Winter Garden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kempinski hotel Cancun is a very nice hotel. The service is great. Room is very clean.
Stayed 3 nights in Oct 2024

8/10 Good

Aylar

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2024

10/10 Excellent

Shemetria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome!
Stayed 6 nights in Sep 2024

10/10 Excellent

Shemetria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

Patrick, Houston

Travelled with partner
Liked: Cleanliness, staff & service
Needs serious property renovation. Close to restaurants but very limited on property. Staff is fantastic! All smiles, helpful and courteous!
Stayed 4 nights in Oct 2024

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about my stay at the Kempinski Cancun, the staff was friendly and very attentive and it was an overall very relaxing experience from the pool to the beach to the room, I’ll definitely be back.
Stayed 4 nights in Sep 2024

10/10 Excellent

faisal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 4 nights in Jun 2024

10/10 Excellent

Aylar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and friendly staff. Beautiful traditional hotel with new bed and furniture, but I think it's about time to renovate specially the bathrooms. Food was great and normal " roomservice prices", but when I asked for their welcome drink to my room (that wasn't a part of the Roomservice menu) I think it was ridiculous overpriced to charge 500 pesos (25 $) for two non alcoholic "lemonades". They explained that this was not a lemonade but a welcome drink, but it's made by water, lemon, cucumber and sugar. I didn't appreciate this at all and I think they should mention in advance next time they want to charge these absurd prices for a non alcoholic drink. All in all, we loved the hotel and will com back if they renovate their bathrooms. The beach and view from our room was like a paradise.
Stayed 2 nights in Sep 2024

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary experience Excellent hotel and very friendly staff
Stayed 3 nights in Sep 2024

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and service was amazing
Stayed 5 nights in Aug 2024

10/10 Excellent

lacey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always wary of hotels, especially in Cancun. We have traveled often to the area but like to try new places! I also always try to search for a 5 star hotel. This by far was one of the nicest hotels we have been at. Starting with the employees they all gave us impeccable service truly making it not only a 5 star feeling but VIP. Everything was phenomenal from the suite to the beach to the pool to the food as well.
Stayed 3 nights in Aug 2024

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying in this property, it is probably the best in Cancun since I’ve been there 23 times! Although it is a lot more expensive for dinning. Breakfast buffet is 60 dollar per person and a small lunch for 3 ppl is definitely over 100 dollar. It’s very quiet and luxurious so I feel like it is worth it. Will definitely go back
Stayed 6 nights in Aug 2024