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Room type Options Nightly price Book
Ocean View King (with Sofa Bed)
45 square metres
1 King Bed and 1 Double Sofa Bed
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Other room types
Swim Up Double
45 square metres
2 Double Beds
Room sleeps 4 guests
Select dates to see price
Turquoize Ocean Front Master Double
Room with view
65 square metres
2 Double Beds
Room sleeps 4 guests
Select dates to see price
Turquoize Sky Swim Up Ocean Front Master Double
65 square metres
2 Double Beds
Room sleeps 4 guests
Select dates to see price
Resort View King (with Sofa Bed)
45 square metres
1 King Bed and 1 Double Sofa Bed
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Ocean View Double
45 square metres
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Ocean Front Pyramid Suite (with Sofa Bed)
122 square metres
1 King Bed and 1 Double Sofa Bed
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Turquoize Sky Swim Up Ocean Front Master King
65 square metres
1 King Bed
Room sleeps 3 guests
Select dates to see price
Club Ocean Front Double
43 square metres
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Club Ocean Front King
43 square metres
1 King Bed
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Resort View Double
45 square metres
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Ocean Front King (with Sofa Bed)
45 square metres
1 King Bed and 1 Double Sofa Bed
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Dolphin View Master King (with Sofa Bed)
56 square metres
1 King Bed and 1 Double Sofa Bed
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Dolphin View Master Double
56 square metres
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price
Swim Up King (with Sofa Bed)
45 square metres
1 King Bed and 1 Double Sofa Bed
Room sleeps 4 guests
Select dates to see price
Turquoize Ocean Front Master King
65 square metres
1 King Bed
Room sleeps 3 guests
Select dates to see price
Club Ocean Front Corner Suite
101 square metres
1 King Bed
Room sleeps 3 guests
(up to 2 children)
Select dates to see price
Turquoize Sky Ocean Front Master Double
65 square metres
2 Double Beds
Room sleeps 4 guests
Select dates to see price
Turquoize Sky Ocean Front Master King
65 square metres
1 King Bed
Room sleeps 3 guests
Select dates to see price
Ocean Front Double
45 square metres
2 Double Beds
Room sleeps 4 guests
(up to 3 children)
Select dates to see price

Get an overview of this hotel
Luxury property on the beach, with 3 outdoor swimming pools

Popular property highlights

Free valet parking
Free WiFi
Business centre
Laundry facilities
Babysitting or childcare (surcharge)

With a stay at Hyatt Ziva Cancun All Inclusive in Cancun (Zona Hotelera), you'll be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. This all-inclusive property is 0.4 mi (0.6 km) from Cancun Convention Center and 0.4 mi (0.7 km) from Forum Beach.

Make yourself at home in one of the 547 guestrooms featuring free minibar items and espresso makers. Rooms have private balconies. LED televisions are provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, an outdoor tennis court, and a steam room. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Asian cuisine at Moongate, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 8 bars/lounges.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.

Languages spoken

  • English

Show all languages

Hotel Amenities

All-Inclusive Details

  • Gratuities included
  • All food and beverages included
  • 24-hour room service
  • On-site live performances included
  • All meals served buffet style
  • Buffet and à la carte dining
  • All available beverages included
  • On-site entertainment and activities included

Hotel Amenities

  • Lift
  • Hair salon
  • ATM/banking
  • Concierge services
  • Total number of rooms - 547
  • Number of buildings/towers - 3
  • Laundry facilities
  • Garden
  • Children's pool
  • Safe-deposit box at front desk
  • 24-hour front desk
  • Business centre
  • Dry cleaning/laundry service
  • Full-service spa
  • Spa treatment room(s)
  • Steam room
  • Designated smoking areas
  • Tours/ticket assistance
  • Free WiFi
  • Year Built – 2015
  • Area shuttle (surcharge)
  • Number of restaurants - 8
  • Number of meeting rooms - 1
  • Tennis on site
  • Number of outdoor pools - 3
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Free self parking
  • Free valet parking
  • Rooftop terrace
  • Number of bars/lounges - 8
  • Number of poolside bars - 1
  • Number of coffee shops/cafes - 1
  • Luggage storage
  • Pool sunloungers
  • 24-hour fitness facilities
  • Terrace
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Water dispenser
  • Banquet hall
  • Showcase for local artists
  • At least 80% of all lighting comes from LEDs
  • Vegan menu options available
  • Vegetarian menu options available
  • Bulk dispenser for toiletries

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site

Internet

Available in some public areas: Free WiFi

Languages spoken

  • English
  • Spanish

Parking

Free self parking , Free valet parking

Room Amenities

Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Balcony
  • Espresso maker
  • Room service (24 hours)
  • In-room climate control (air conditioning)
  • Premium bedding
  • Turndown service
  • Free bottled water
  • Blackout drapes/curtains
  • Shower only
  • Cable TV service
  • TV size (measurement) inch
  • Rainfall showerhead
  • Minibar (stocked, free items)
  • LED TV
  • Rollaway/extra beds (free)
  • Towels provided
  • Linens provided
  • Number of bathrooms: 1
  • Housekeeping on request
  • Eco-friendly toiletries
  • LED light bulbs
  • Change of towels (on request)
  • Change of bed sheets (on request)

Where to Eat

Moongate - This restaurant specializes in Asian cuisine and serves dinner only.

La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.

El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.

Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Late night fare is available from 24-hour room service.

Nearby Things to do

  • Basketball on site
  • Playground on site
  • Snorkelling on site

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 19
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Sauna in spa
  • Massages
  • Steam room in spa

Accessibility

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance

Hotel Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age is: 18

Check-in time ends at anytime

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • Pets not allowed (service animals welcome)

You need to know

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Service animals are allowed

Service animals are exempt from fees/restrictions

Debit cards not accepted

Staffed front desk

Carbon monoxide detector

Smoke detector

Security system

LGBTQIA friendly

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are available

Individually wrapped food options are available for dinner

Individually wrapped food options are available through room service

gap period enforced between guest stays 24 hours

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Sustainability/community reinvestment (10% revenue or more)

Comprehensive food waste policy

Comprehensive recycling policy

Water dispenser use by guests actively encouraged

Hotel Names

  • Hyatt Ziva Cancun All Inclusive
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun All Inclusive All-inclusive property
  • Hyatt Ziva
  • Hyatt Ziva Cancun
  • Hyatt Ziva Cancun All Inclusive Cancun
  • Hyatt Ziva Cancun All Inclusive All-inclusive property
  • Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

We should mention

Contactless check-out is available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Green Globe
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