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Hyatt Ziva Cancun All Inclusive

4.5 star property

Photo gallery for Hyatt Ziva Cancun All Inclusive

3 outdoor pools, pool loungers
Ocean View Double
Exterior detail
Exterior
Aerial view

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪2 min walk‬
  • Cancun Convention Center
    ‪7 min walk‬
  • UltraMar Ferry Terminal
    ‪7 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Club Ocean Front King

Club Ocean Front King

Club Ocean Front King

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean View Double

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King (with Sofa Bed)

View from room

Resort View King (with Sofa Bed)

  • 45 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Turquoize Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Ocean Front Master Double

  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed)

Ocean View King (with Sofa Bed)

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Ocean Front Corner Suite

Club Ocean Front Corner Suite | Living room

Club Ocean Front Corner Suite

  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Turquoize Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Ocean Front Master King

  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up King (with Sofa Bed)

View from room

Swim Up King (with Sofa Bed)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swim Up Double

View from room

Swim Up Double

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Ocean Front Master King

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Sky Ocean Front Master King

  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Turquoize Sky Ocean Front Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Turquoize Sky Ocean Front Master Double

  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Dolphin View Master King (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout curtains

Dolphin View Master King (with Sofa Bed)

  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort View Double

Resort View Double

Resort View Double

  • 45 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Pyramid Suite (with Sofa Bed)

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean Front Pyramid Suite (with Sofa Bed)

  • 122 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed)

Ocean Front King (with Sofa Bed)

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout curtains

Ocean Front Double

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master King

View from room

Turquoize Sky Swim Up Ocean Front Master King

  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Dolphin View Master Double

Premium bedding, free minibar, in-room safe, blackout curtains

Dolphin View Master Double

  • 56 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

View from room

Turquoize Sky Swim Up Ocean Front Master Double

  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Ocean Front Double

View from room

Club Ocean Front Double

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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Aerial view

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  • Breakfast included
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  • Spa
4.6 out of 5, Wonderful, (3510)
The price is NZ$1,404
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includes taxes & fees
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About the area

Cancun

With a stay at Hyatt Ziva Cancun All Inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and 7 minutes by foot from Cancun Convention Center. .This all-inclusive property is 0.4 mi (0.7 km) from Forum Beach and 2.6 mi (4.2 km) from La Isla Shopping Mall.

What's nearby

  • Gaviota Azul Beach - 2 min walk
  • Cancun Convention Center - 7 min walk
  • Forum Beach - 8 min walk
  • Caracol Beach - 9 min walk
  • Hotel Zone Beaches - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪Mandala - ‬7 min walk
  • ‪The Moongate - ‬1 min walk
  • ‪Monkey Business - ‬6 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬8 min walk

About this property

Hyatt Ziva Cancun All Inclusive

Luxury property on the beach, with 3 outdoor pools
Hyatt Ziva Cancun All Inclusive offers 547 accommodations with free minibar items and espresso makers. Rooms open to balconies. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
Make yourself at home in one of the 547 guestrooms featuring free minibar items and espresso makers. Rooms have private balconies. LED televisions are provided for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, an outdoor tennis court, and a steam room. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Asian cuisine at Moongate, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 8 bars/lounges.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
La Bastille - This restaurant specializes in French cuisine and serves dinner only. Open daily.
El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Tradewinds - This steakhouse serves breakfast, lunch, and dinner. Open daily.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Local area shuttle (surcharge)

Food and drink

  • 8 restaurants and 1 coffee shop/cafe
  • 8 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Moongate
  • La Bastille
  • El Mercado
  • Tradewinds
  • Lorenzo's

Things to do

  • 24-hour fitness centre
  • 3 outdoor pools
  • Basketball
  • Children's pool
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Snorkelling
  • Steam room
  • Tennis

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra beds
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • A meeting room

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Rooftop terrace

Spa

  • 19 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free rollaway beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Bulk dispenser for toiletries
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free rollaway/extra beds

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hyatt Ziva Cancun All Inclusive
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva
Hyatt Ziva Cancun
Hyatt Ziva Cancun All Inclusive Cancun
Hyatt Ziva Cancun All Inclusive All-inclusive property
Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Hyatt Ziva Cancun All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1536 out of 1928 reviews
Rating 8 - Good. 223 out of 1928 reviews
Rating 6 - Okay. 57 out of 1928 reviews
Rating 4 - Poor. 40 out of 1928 reviews
Rating 2 - Terrible. 72 out of 1928 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ayano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato a las personas
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

8/10 Good

Jeesun

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Food and nice beach
Stayed 3 nights in Nov 2024

10/10 Excellent

Yeoung sung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Nov 2024

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stood in the turquoise tower everyone so friendly, clean, great food, fast service. The beach was beautiful! We will come back again!
Stayed 4 nights in Nov 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fabulous, it has many restaurants to choose from, with a menu to satisfy anyone. There are several bars and they have live music and they are very welcoming. The live shows every night on the main stage has a lot to offer. You will not be bored and will run out of time before taking in every thing that is offered.
Stayed 4 nights in Nov 2024

8/10 Good

Shingara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the many restaurant options, food was really good, great idea to have hamburgers and tacos poolside, excellent drink options, all employees extremely polite and helpful. Two things that can be improved: free shuttle to and from the airport should be included in hotel stay. Secondly, pillows are too soft and mushy, no structure. Got a neck cramp from the pillows. Bed was great though.
Stayed 6 nights in Nov 2024

6/10 Okay

ZHIYUAN

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Abdulrahman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Pleasant staff. Extremely clean. Overall strongly recommend
Stayed 6 nights in Nov 2024

10/10 Excellent

Khuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved
Stayed 4 nights in Nov 2024

8/10 Good

Haseeb

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We never had to leave resort and got to relax with two under twos along with us. Resort provided things to do every day of our stay. Would go back again.
Stayed 4 nights in Nov 2024

10/10 Excellent

LELAND, Park Ridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good foods options, polite staffs and great service. The only issue for my 4-day stay was the elevator. Believe it or not, there’s only one elevator working in a 18-story building.
Stayed 3 nights in Nov 2024

8/10 Good

HYESUN

Stayed 3 nights in Oct 2024

10/10 Excellent

Antonia, Havertown

Stayed 3 nights in Oct 2024

10/10 Excellent

Ana Elisenda Parsons

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

israeline

Stayed 1 night in Oct 2024

10/10 Excellent

Serhii

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, we are very satisfied, delicious food, very clean room, cleaned a couple of times a day, restaurants with different cuisine, special thanks to the guys who make cocktails on the beach (Vicente, Natan Ramos, Domingo) Thank you for your efforts on my day of Birth. guys You are the best, thank you to everyone who made our vacation unforgettable.
Stayed 9 nights in Oct 2024

10/10 Excellent

Manan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10! Absolutely loved my stay at the Hyatt Ziva Cancun! I never leave reviews for anything, but I had to leave one for this hotel. I am extremely picky and have stayed at other all-inclusive resorts in Mexico and I have to say I am VERY HAPPY with my stay here last week. Food: EXCELLENT. Great selection at the buffet, and all the restaurants were great. Great quality ingredients that I am used to back home in Canada. Strong drinks and lots of options. Staff: The staff is AMAZING. Shoutout to Georgina and everyone at the front desk of the main lobby, and Fernanda and Ivan in the Turquoize section. Everyone was so accommodating and made sure we had the best experience possible. Rooms: Hotel rooms were VERY CLEAN and smelled great. Modern rooms and good amenities like the in-room tablet for room service etc. Hotel: Of course the location was STUNNING and unique, with one of the best beaches in Cancun for swimming. On-site pools and hot tub were great too. Daily BBQs outside in the pool area and rooftop, lots of cool events each night as well. Hotel is nicely updated with lots of seating areas and amazing view points.
Stayed 4 nights in Oct 2024

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble
Stayed 7 nights in Oct 2024

10/10 Excellent

JITESH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Huyleng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Mohammad

Stayed 4 nights in Sep 2024

8/10 Good

Kanwal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved each and everything except for a gentleman by the name of Diego, making us feel small just because we didnt decide to give thousands of dollars for packages that were not convenient for us. The personnel before that was courageous and polite , but Deigo was rude and abrupt. It seemed like as we had asked to sit there and waste our time. A simple no should've sufficed. The resort needs to know that majority of its customers are those that are not a part of playa collection membership. Besides this it was a wonderful experience.
Stayed 3 nights in Oct 2024