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Krystal Cancun

3.5 star property

Photo gallery for Krystal Cancun

View from room
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Poolside bar
Outdoor pool, pool loungers
Outdoor wedding area

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Room service

Explore the area

Map
Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Convention Center
    ‪3 min walk‬
  • Gaviota Azul Beach
    ‪3 min walk‬
  • La Isla Shopping Mall
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Minibar, in-room safe, blackout curtains, soundproofing

Romantic Room, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View | View from room

Standard Room, 2 Double Beds, City View

  • City view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | View from room

Standard Room, 1 King Bed, City View

  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Balcony, Ocean View

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, Balcony, Ocean View

  • Ocean view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Emporio Cancun Optional All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, (1681)
The price is NZ$305
for 1 room
includes taxes & fees
13 May - 14 May
Emporio Cancun Optional All Inclusive

About the area

Cancun

With a stay at Krystal Cancun in Cancun (Zona Hotelera), you'll be a 5-minute drive from La Isla Shopping Mall and 6 minutes from Aquaworld. .This beach resort is 6.2 mi (9.9 km) from El Rey Ruins and 6.5 mi (10.5 km) from Plaza Las Americas.
View more Resorts in CancunOpens in a new window

What's nearby

  • Cancun Convention Center - 3 min walk - 0.3 km
  • Gaviota Azul Beach - 3 min walk - 0.3 km
  • Forum Beach - 4 min walk - 0.4 km
  • La Isla Shopping Mall - 5 min drive - 4.1 km
  • Hotel Zone Beaches - 12 min drive - 5.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Hooters - ‬3 min walk
  • ‪Mandala - ‬3 min walk
  • ‪Monkey Business - ‬3 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬6 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

Krystal Cancun

Family-friendly fun on the beach, with outdoor pool
Krystal Cancun offers 502 accommodations with minibars and laptop-compatible safes. 42-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 502 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a hot tub, and a sauna. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at El Mortero, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 11:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. This resort has 5 meeting rooms available for events. Free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
El Mortero - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Las Velas - This poolside restaurant serves breakfast, lunch, and dinner. Open daily.
Mediterraneo - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Aquamarina - This restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • El Mortero
  • Las Velas
  • Mediterraneo

Things to do

  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's books
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • Lift (91 centimetre wide door)

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal
Krystal Cancun
Krystal Hotel
Krystal Hotel Cancun
Krystal Cancun Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Hotel
Nh Hotels Cancun
Krystal Cancun Resort
Krystal Resort
Nh Hotels Cancun
Krystal Hotel Cancun
Nh Krystal Cancun Hotel
Nh Krystal Hotel Cancun
Krystal Cancun Resort
Krystal Cancun Cancun
Krystal Cancun Resort Cancun

Krystal Cancun Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 560 out of 1379 reviews
Rating 8 - Good. 312 out of 1379 reviews
Rating 6 - Okay. 212 out of 1379 reviews
Rating 4 - Poor. 121 out of 1379 reviews
Rating 2 - Terrible. 174 out of 1379 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dalgys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lication
Stayed 5 nights in Jan 2025

10/10 Excellent

Javier

Stayed 4 nights in Jan 2025

10/10 Excellent

Elena

Stayed 7 nights in Jan 2025

10/10 Excellent

Elizabeth, Chula vista

Jan,2025 this is our second time at hotel!!staff are just wonderful and everything near we love it.
Stayed 4 nights in Jan 2025

6/10 Okay

Christopher

Liked: Cleanliness, staff & service
First, the location of this hotel is great - minutes walk from CocoBongo and the other major hotel strip nightclubs, many eateries and a great supermarket. It is on an awesome beach - very clean, white silky soft sand, beautiful warm gentlish blue ocean, no dangerous critters to speak of, wide and nearly flat with no under toe in front of the hotel, and you can walk for miles! We were grateful we did not do the all inclusive. Firstly this website is not sufficiently clear as to what is included in the all inclusive. The buffet we purchased at the hotel was barely edible. The drinks we purchased were not worth drinking. The restaurant meals and room service in the hotel were of a marginal standard. This may be related to the habitual tastes of the patrons. We are from Canada; the vast majority of the other residents at the hotel were locals. We used Uber daily, and found it excellent. It stops on the main road right outside the hotel. We used etransfer for our transfer back to the airport (38 USD) - book ahead online. Uber can't go into the airport. The taxis at the airport try to maintain their monopoly by feeding those arriving a cocktail of partial misinformation and veiled threat. They all quote 85 USD for the approx 20 min ride to the hotel. After repeatedly refusing to pay that, they settled for $50
Stayed 8 nights in Jan 2025

8/10 Good

Sherri

Travelled with partner
Liked: Staff & service, amenities
Our air conditioning in room 1721 could not keep up properly, our clothing felt wet when getting dressed in the morning. Only 1 elevator worked, so took the stairs often, stairwells weren’t always clean. Otherwise, breakfast was very good, ate other meals off property, with a few good options near by. Staff friendly & helpful.
Stayed 5 nights in Jan 2025

10/10 Excellent

Fabiola

Liked: Amenities
Great stay thank you so much
Stayed 1 night in Jan 2025

8/10 Good

Aya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property great stay i would update some things in terms of facilities but overall we had a blast
Stayed 4 nights in Jan 2025

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location.
Stayed 2 nights in Jan 2025

6/10 Okay

Abraham

Disliked: Room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

andre

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is really nice the staff amazing everyone gives their best to make Krystal a great place
Stayed 3 nights in Jan 2025

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel cuenta con una ubicación excelente, su playa es una de las mejores de la zona hotelera.
Stayed 3 nights in Jan 2025

10/10 Excellent

carmeleta

Stayed 2 nights in Jan 2025

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have children that live in Playa Del Carmen and stay here on the way home a few nights normally before flying from Cancun. One of the most beautiful beaches in all the Maya Riviera with the Peninsula blocking the larger waves. Staff and service are incredible. There may be other options with Golf but if you want an amazing beach, an amazing resort and great staff and service look no further. Our favorite for 10 years Thank you Krystal
Stayed 1 night in Jan 2025

10/10 Excellent

gilberto

Stayed 3 nights in Dec 2024

2/10 Terrible

Victor

Disliked: Staff & service
I parked my rental car in Valet for the weekend left sum Pesos in cup holder for parking valet stole the money out cup holder which no one even moved car all weekend. Room wasn’t cleaned properly even tho I waited a hour to finish mirrors were dirty with fingerprints. Was not the best trip experience.
Stayed 4 nights in Jan 2025

6/10 Okay

Eliene

Stayed 5 nights in Jan 2025

8/10 Good

Glenn Charles, Upland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Ian

Stayed 2 nights in Jan 2025

6/10 Okay

Abhijeet

Travelled with family
Liked: Amenities
Disliked: Staff & service
Hotel is in an excellent location, on a beautiful stretch of beach and walkable to many restaurants, shops and clubs. Unfortunately our experience here was marred by the staff, who seemed untrained and generally uncaring. When we checked in (at 10 pm) one of our two rooms had not been cleaned, with trash on the floor and the beds unmade. This general lack of attention to the customer experience carried through our stay, including a whole runaround reserving beach beds (which we received a "VIP coupon" for, but found that the staff did not know how to use; we eventually had to escalate to the manager, Monserrat, who did actually manage to resolve the situation - thank you); to room service dishes that were left, uncollected, outside our room for literally two days despite multiple calls; to having a salad delivered with chicken pieces in it despite asking specifically (and making sure we said in Spanish) that we wanted a vegetarian salad. The majority of the other guests seemed Spanish speaking and so it may just have been that the staff was not used to (or did not want to deal with) English speaking guests, but the overall attitude we felt was uncaring. Despite that, the beautiful views and good (though slightly noisy) location make it hard not to enjoy your stay here.
Stayed 6 nights in Dec 2024

6/10 Okay

nahrin

Travelled with family, Travelled with group
Krystal Cancun is a great & convenient location to clubbing district. It has newly renovated rooms and nice staff. However, if you’re looking for quiet holiday vacation, i do not recommend this property. As its next to night club, the party pounding music is on all night long until 6am! We traveled there for New Years celebrations, had a great time, but absolutely no rest or quiet time. It also seemed as it was short staffed, the beach and pool side service is extremely slow. If you are looking for a luxurious and quiet holiday, stay away from this resort. It my teenagers party age kids loved it.
Stayed 4 nights in Dec 2024

4/10 Poor

Jose

Travelled with family
Disliked: Staff & service, amenities
Always being bothered about being upgraded to all-inclusive. The pool and bar are not the greatest. Beach location was great. I was a paying customer and not an inclusive and couldn’t find anything good. Restaurants and snacks employees make their own hours. Always too early or closed. Checking out was another story. Line was busy. Bell boy held our bags and said if all your belonging are out of the room, come back after your outing and I will hold your bags for you, which was nice. Come back at 1:45pm to be asked to pay 800 pesos for late checkout. Staff didn’t want to do anything to fix it.
Stayed 4 nights in Jan 2025

10/10 Excellent

Dimitry

Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great beach
Stayed 2 nights in Jan 2025