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Moon Palace Cancun - All Inclusive

4.5 star property

Photo gallery for Moon Palace Cancun - All Inclusive

Aerial view
11 bars/lounges, 9 swim-up bars
Sundeck
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Xoximilco
    ‪9 min walk‬
  • Moon Palace Golf Club
    ‪4 min drive‬
  • Riviera Cancun Golf Resort
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪8 min drive‬

Room options

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed

  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Garden View

Premium bedding, down duvets, memory-foam beds, free minibar

Superior Deluxe Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

Premium bedding, down duvets, memory-foam beds, free minibar

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

  • 90 sq m
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

Superior Deluxe Ocean View - Kids & Teens Free

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed

Superior Governor One Bedroom Suite Ocean View - King Size Bed

  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free

Superior Junior Suite Golf Course - Kids & Teens Free

  • 38 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free

Swim Up Suite Garden View - Kids & Teens Free

  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Deluxe Garden View - Kids & Teens Free

Premium bedding, down duvets, memory-foam beds, free minibar

Superior Deluxe Garden View - Kids & Teens Free

  • 45 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

Superior Family Suite Garden View - Kids & Teens Free

  • 90 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 90 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Similar properties

9 outdoor pools, pool umbrellas, pool loungers

Moon Palace The Grand Cancun - All-inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, (1456)
The price is NZ$1,753
for 1 room
includes taxes & fees
8 Apr - 9 Apr
Moon Palace The Grand Cancun - All-inclusive

About the area

Cancun

Located in Cancun, Moon Palace Cancun - All Inclusive is by the ocean, a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort. .This all-inclusive property is 9.9 mi (15.9 km) from Delfines Beach and 11 mi (17.8 km) from El Rey Ruins.

What's nearby

  • Xoximilco - 9 min walk - 0.8 km
  • El Tinto Golf Course - 2 min drive - 2.3 km
  • Moon Palace Golf Club - 4 min drive - 1.5 km
  • Riviera Cancun Golf Resort - 14 min drive - 10.8 km
  • Delfines Beach - 15 min drive - 16.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • ‪Lobby Bar - ‬8 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Grand Central Buffet - ‬8 min drive
  • ‪Momo teppanyaki Resturant - ‬8 min drive
  • ‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All Inclusive

Luxury property on the beach, with 7 outdoor pools
Moon Palace Cancun - All Inclusive offers 2036 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Memory foam beds feature down comforters and premium bedding. 55-inch Smart televisions come with satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Cancun property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 2036 air-conditioned rooms featuring indoor private hot tubs and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 7 outdoor swimming pools. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Asian cuisine at Momo Teppanyaki, one of the property's 16 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. Wind down with a drink at one of the 11 bars/lounges or 9 swim-up bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Momo Teppanyaki - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.
Agra - This theme restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.
Trattoria - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Los Caporales - This theme restaurant specializes in Mexican cuisine and serves breakfast and dinner. Open daily.
Riviera Maya - This theme restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Miniature golf
Soccer
Volleyball
Kids club

Lessons/classes/games

Aerobics
Bartending
Dancing
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Moon Palace Cancun - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1393 out of 2636 reviews
Rating 8 - Good. 520 out of 2636 reviews
Rating 6 - Okay. 320 out of 2636 reviews
Rating 4 - Poor. 198 out of 2636 reviews
Rating 2 - Terrible. 205 out of 2636 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Purnachander

Stayed 5 nights in Dec 2024

10/10 Excellent

Gurpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resorts with lots of pools and great restaurants to enjoy special dinners. Kids loved activities provided within resort.
Stayed 6 nights in Dec 2024

8/10 Good

Ervin

Stayed 4 nights in Nov 2024

10/10 Excellent

Jagdeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Move to lobby to lobby excellent service
Stayed 7 nights in Dec 2024

6/10 Okay

farah

Travelled with family and small children
Disliked: Cleanliness, staff & service
It was fine
Stayed 4 nights in Dec 2024

8/10 Good

Parimalkumar N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent and above average. Few things can be improved
Stayed 5 nights in Dec 2024

10/10 Excellent

Rahul, Broadlands

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money with the all-inclusive package. However, they aggressively try to sell the resort membership (starting with exorbitant prices and eventually coming down to 1/10th or less of the starting price), and this whole painful experience wastes 1/2 day from your vacation time.
Stayed 5 nights in Dec 2024

10/10 Excellent

Betsai

Asadero restaurant amazing! Staff fabulous! Highly reconmended@
Stayed 3 nights in Dec 2024

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a well run resort with great food! Lots of activity options as well as restaurant options! To access the Grand you need a day pass but you get access to those restaurants too. Some activities you need reservations like bowling. I recommend renting the bikes or playing at the courts (tennis, pickleball, basketball). Great waiter service at the pools and beaches.
Stayed 5 nights in Dec 2024

8/10 Good

Hooman

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Dec 2024

10/10 Excellent

Angelica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024

8/10 Good

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Over all. Checkin was horrible
Stayed 6 nights in Dec 2024

10/10 Excellent

Marta

Stayed 5 nights in Nov 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time in Cancun thanks to you
Stayed 4 nights in Dec 2024

8/10 Good

Changhee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Manoj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the finest properties I’ve ever visited, where everything exceeds expectations—be it the food, staff, services, activities, or events. Absolutely no room for complaints. Highly recommended for everyone!
Stayed 7 nights in Dec 2024

10/10 Excellent

Miguel, Rolling Meadows

Stayed 4 nights in Dec 2024

10/10 Excellent

Sukhwant

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great and the multiple pools from adult only to families to the little kiddie area all was great! Food options was endless, the all day buffet was never a fail!! Kids were happy and busy with the arcade and playroom. One thing we were disappointed about was being told by multiple staff that we can use our credits on anything in the souvenier shop when reality was it was only on tequila and cigars. The 2 things we dont use ofcourse. We had about 900 credits and just gone to waste.
Stayed 5 nights in Dec 2024

6/10 Okay

Prashant

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, very well maintained, excellent service and eating/dining options. Vegetarians may find limited but good options. Bars served all sorts of alcohol and cocktails. Pool was very big and clean. Access to Beach was convenient. However, the hotel staff are constantly trying to sell you upgrades or tour to their grande resort. I was approached by 4 different people during my stay and each of these were unsolicited inquiries. I had to ask someone if they could help me arrange transportation to isla mujeres. The person just ignored what I had asked and instead tried to sell me tours to their grand resort. Same story during checkout. A man tried to sell us a future vacation and despite telling us there isn't a catch, eventually asked for $299 deposit. I wouldn't go back for that reason. I felt I had spent $2000 already and the resort should have respected that and let me be.
Stayed 4 nights in Dec 2024

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful luxurious hotel with many restaurants.
Stayed 2 nights in Dec 2024

10/10 Excellent

Hermelinda Miranda

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

RONALD

Stayed 3 nights in Dec 2024

4/10 Poor

Alejandra

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities
Been to Cancun so many times and this was one of the worst places I have stayed at. Rooms are beyond outdated and super dirty. Room service food was disgusting. We had some stuff come not cooked throughly. Will never come back
Stayed 1 night in Dec 2024

2/10 Terrible

Mustafa

Disliked: Property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Bryan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Ernesto the Dancing Chef at Moon Palace was simply awesome. His Supervisory chain should be looking to promote him. The Hotel room we stayed at: The AC control was not working so it was a constant 64 Degrees in the room, which was not comfortable at all. Actually believe that is the reason I was really sick after our vacation. Transportation folks and Busboys were awesome.
Stayed 5 nights in Oct 2024