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Occidental Costa Cancún All Inclusive

3.5 star property

Photo gallery for Occidental Costa Cancún All Inclusive

Outdoor pool, pool umbrellas, pool loungers
View from room
View from room
Interior entrance
Garden

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar

Explore the area

Map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪6 min walk‬
  • Langosta Beach
    ‪13 min walk‬
  • Puerto Cancun Marina Town Center
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪24 min drive‬

Room options

View all photos for Double Room, Terrace

Double Room, Terrace

Double Room, Terrace

  • Resort view
  • 33.4 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room

  • Resort view
  • 33.4 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

Free minibar, in-room safe, blackout curtains, iron/ironing board

2x2 interconnecting rooms

  • Resort view
  • 33.4 sq m
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

  • Sea view
  • 33.4 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Studio Suite, Hot Tub, Ocean View

Junior Studio Suite, Hot Tub, Ocean View

Junior Studio Suite, Hot Tub, Ocean View

  • Ocean view
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

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The price is NZ$345
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About the area

Cancun

With a stay at Occidental Costa Cancún All Inclusive in Cancun (Zona Hotelera), you'll be a 4-minute walk from Escénica Tower and a 3-minute drive from Puerto Cancun Marina Town Center. .This all-inclusive property is 3.4 mi (5.5 km) from Plaza 28 and 3.8 mi (6.2 km) from La Sagrada Familia Parish.

What's nearby

  • Playa Tortugas - 6 min walk - 0.6 km
  • Langosta Beach - 13 min walk - 1.2 km
  • Puerto Cancun Marina Town Center - 3 min drive - 3.0 km
  • Plaza 28 - 6 min drive - 5.5 km
  • Tortuga Beach - 7 min drive - 3.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Las Hijas de la Tostada - ‬8 min walk
  • ‪Carnitas Michoacán - ‬4 min walk
  • ‪Silk City - ‬12 min walk
  • ‪Los Chachalacos - ‬4 min walk
  • ‪Sirenas Raw Bar - ‬4 min walk

About this property

Occidental Costa Cancún All Inclusive

Family fun on the beach, with outdoor pool, near Escénica Tower
Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and safes. Plasma televisions are featured in guestrooms.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the property include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, zenserenz. Services include hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily.
Make yourself at home in one of the 358 guestrooms featuring free minibar items and plasma televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy seafood at La Claraboya, one of the property's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to noon.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
La Claraboya - This restaurant specializes in seafood. Reservations are required.
México Lindo - This restaurant specializes in Mexican cuisine. Reservations are required. Open daily.
La Trattoria - This restaurant specializes in Italian cuisine. Reservations are required. Open daily.
Albatros - This buffet restaurant specializes in international cuisine. Open daily.
Late night fare is available from room service (during limited hours).

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Room service during certain hours (limited menu)

Land activities

Fitness facilities

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Albatros
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A facilities fee includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Occidental Costa Cancún All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 1003 out of 2372 reviews
Rating 8 - Good. 635 out of 2372 reviews
Rating 6 - Okay. 352 out of 2372 reviews
Rating 4 - Poor. 194 out of 2372 reviews
Rating 2 - Terrible. 188 out of 2372 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff on how they work so hard to make us happy. Just Excellent! Thank You.
Stayed 14 nights in Jan 2025

2/10 Terrible

STEVEN

Stayed 1 night in Jan 2025

2/10 Terrible

Diana

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There are 2 Occidental hotels in the hotel zone. One has a beach where you can walk for miles and has crashing waves to play in. The other one has 50 feet of beach, is land locked, has a view of a shipping lane, has 2.5 feet of calm water roped off so you can’t venture too far into the shipping lane. If you book the wrong one, too bad, too sad. To be fair if you don’t like to walk or swim this hotel is fine. They have very nice employees, but the employees are helpless to help you change your reservation to the other hotel. I was prepared to pay for the other hotel and still couldn’t get help. You are not allowed to actually talk to a person who could help you, you must email them, and then wait for the non-existing response. They got your money, the share holders are happy, so who cares.
Stayed 7 nights in Jan 2025

8/10 Good

Rizabeth Laminero

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Overall clean and people were nice and hard working. Will stay again next time.
Stayed 6 nights in Jan 2025

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small but good! Not too busy - very friendly staff. If going at a busier time of year it might not be as ideal with the space. We went mid January and it was perfect. The Mexican restaurant was great.
Stayed 4 nights in Jan 2025

4/10 Poor

Malory

Liked: Staff & service
Stayed 1 night in Jan 2025

6/10 Okay

Arelis, Any city

Stayed 7 nights in Dec 2024

6/10 Okay

Cameron

Stayed 3 nights in Jan 2025

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was very good. However, the Air Conditioner in our room did mot work. Reported it twice and then just lived with it. Food and drink was good to excellent. The one thing I would add is a top level liquor option.
Stayed 6 nights in Jan 2025

10/10 Excellent

Judith Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The water was cold and the door won’t lock
Stayed 3 nights in Nov 2024

10/10 Excellent

Melody Monic Palma-

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful! The staff was very attentive and helpful! Cannot wait to come back
Stayed 6 nights in Jan 2025

6/10 Okay

ALEKSANDR

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff and service is good. Clean. Building is not a new. We had small problems with safety box and fan in the bathroom ...they solved the problems in 2 min.
Stayed 6 nights in Dec 2024

6/10 Okay

peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food could be better
Stayed 9 nights in Dec 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

meiqi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good for family all inclusive hotel, staffs are very friendly. The room is spacious and clean. The food was ok, but you can tell there are left over from last and recook for next day buffet. We had reservation seafood and Mexican restaurant. Plating and tasting is good, but food wasn’t fresh ingredients. Would considering come back if the food could improve. We had very noisy night, there is some heavy machine working from 8pm to 11pm very loud.
Stayed 4 nights in Dec 2024

2/10 Terrible

Stephanie R

2/10 Terrible

Kyle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was overpriced, it is located next to a marine refueling point and there is a consistent smell of gasoline. The beach is small and crowded. The staff will lie consistently or ignore you. This “resort” is cheap do not recommend. We cancelled our stay and switched hotels.
Stayed 6 nights in Dec 2024

4/10 Poor

brandi

Travelled with family
Liked: Cleanliness, staff & service
This place was clean, staff were friendly and professional. However the food was terrible, hardly could be called edible. The restaurants on campus were also horrendous and we could only make 2 reservations which was not depicted on the website. I had not one, but two small pebbles in my refried beans, how does that happen? Literal rocks in my food. Fruit flies all over the fruit as well. At times our silverware was dirty too. The ice machines weren’t working, had to go several floors down to find one. Our room keys repeatedly quit working, one of our room doors didn’t lock, one of the room’s toilets wouldn’t flush, the beach was misrepresented, and of course the drinks were extremely watered down. I’m most disappointed in the food, so many options and somehow they were all pretty much disgusting. The cleaning staff were excellent, our rooms were very tidy every day. They also played loud music till midnight every night which made it hard to sleep. The room sliding doors to the balcony rattled whenever there was wind which made it noisy and hard to sleep as well.
Stayed 4 nights in Jan 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made my Dads Birthday Really Unique
Stayed 3 nights in Dec 2024

10/10 Excellent

GURPREET SINGH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is good & caring .
Stayed 4 nights in Jan 2025

4/10 Poor

Samie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It’s in a nice area.. but everything else were not worth the price paid.. 4 out 6 people from our party got food poisoning on different days at the hotel.. I got none working door and was promised an upgrade but never got it even though I was told to come back next morning.. and the next morning after and then next morning after. The door finally stopped working completely and took a long time to get it fix. Still no accommodations nor anything was mentioned nor offered.
Stayed 5 nights in Dec 2024

8/10 Good

Amit

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

10/10 Excellent

Jocelyn

Stayed 2 nights in Dec 2024