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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers
Aerial view
View from property
Aerial view
Premium bedding, down duvets, minibar, in-room safe

Reviews

7.6 out of 10

Good

Popular amenities

  • Pool
  • Bar
  • On private beach
  • Room service
  • Breakfast included
  • Laundry

Explore the area

Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
  • Playa Mujeres Golf Club
    8 min drive
  • La Cocina
    1 min walk
  • Cancun Bus Station ADO
    19 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    87 min drive

Room options

View all photos for Junior Suite

Premium bedding, down duvets, minibar, in-room safe

Junior Suite

  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down duvets, minibar, in-room safe

Junior Suite Swim Out

  • 54 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down duvets, minibar, in-room safe

STAR Class Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Junior Suite

  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Entourage Suite

  • 64 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down duvets, minibar, in-room safe

Directors Suite Two Bedroom

  • 168 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Producers Two Bedrooms Suite

  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down duvets, minibar, in-room safe

STAR Class Junior Suite Swim Out

  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down duvets, minibar, in-room safe

Entourage Suite

  • 64 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down duvets, minibar, in-room safe

Directors Suite One Bedroom

  • 114 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

  • 335 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down duvets, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

  • 168 sq m
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Three Bedroom Suite

Premium bedding, down duvets, minibar, in-room safe

STAR Class Producers Three Bedroom Suite

  • 389 sq m
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Pool
Breakfast included
All-inclusive
Spa
3.8 out of 5, Good, (483)
The price is NZ$790
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

About the area

Costa Mujeres

With a stay at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort in Costa Mujeres, you'll be within a 10-minute drive of Playa Mujeres Golf Club and Punta Sam Ferry Terminal. .This all-inclusive property is 8.3 mi (13.3 km) from Ultramar Ferry Puerto Juárez and 9.7 mi (15.6 km) from North Beach.

What's nearby

  • Playa Mujeres Golf Club - 8 min drive
  • Mujeres Beach - 15 min drive
  • Isla Mujeres Ferry Terminal - 86 min drive
  • Dolphin Discovery - 93 min drive
  • North Beach - 93 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Isla Blanca - ‬5 min drive
  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Flavors - ‬16 min walk
  • ‪Mar - ‬15 min walk
  • ‪Braza Grill - ‬1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Family-friendly fun at the beach, with 4 outdoor pools
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.
Make yourself at home in one of the 648 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages and facials. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

For lunch or dinner, stop by So Cal Gourmet Emporium, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • So Cal Gourmet Emporium
  • East Sushi & Teppanyaki
  • Sunset Strip Steakhouse
  • La Cocina Mexican Cuisine
  • Gusto Italian Trattoria

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Children's pool
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Corner/local shop
  • Playground
  • Snack bar/deli

Conveniences

  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach umbrellas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 371 out of 910 reviews" "
Rating 8 - Good. 207 out of 910 reviews" "
Rating 6 - Okay. 151 out of 910 reviews" "
Rating 4 - Poor. 84 out of 910 reviews" "
Rating 2 - Terrible. 97 out of 910 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Daniel

Travelled with group
Disliked: Staff & service
Came as a large party, didn’t accommodate at all. Dining reservations not accommodated despite booking ahead. Poor service at poolside. Had food one day by the pool but refused the next until manager contacted. Asked for additional beer in the room and told that was an up charge. It all included for gods sake! Really?? Fun with friends but totally disappointed with resort. Put in family section despite reservations showing adult side and wanted additional 300$ for adult side?? For what? Same amenities. Had to get management involved again. That’s not what vacation should be about. There should be no stress, especially in an all inclusive . We had 20 people come. I guess the money we spent didn’t really matter once you get there
Stayed 3 nights in Sep 2024

4/10 Poor

Imeisha

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
This is probably the first resort I’ve traveled to (out of many countries precisely, including Royalton Splash - Riveria Maya) where I felt racially profiled. We had reservations for dinner where we had to wait while others walked in. The second occurrence, we waited 15 minutes to be serviced while others around us was serviced whether that be drinks or food. The third occurrence was an event where we literally were not offered any drinks while others around us was being served; in the this situation, I flagged a gentleman for drinks and he never returned with the drinks. We traveled with our 4 year old child for a birthday in what we were very considerate of all staff we engaged with and tipped well for their services so it was unfortunate, disappointing experience. Minimal accommodations in general. We paid for an ocean view room, then we were switched on the 2nd day due to water issues and a room without a view. The new room had brown water coming out of all the bathrooms - again, I’ve stayed at many resorts where I’ve never experienced this (including other Cancún resorts). I have videos to reflect this as well, the customer service agent informed us to just run the water for 5 minutes as if this was acceptable. We had to repeat this for all faucets each day. Check in is severely delayed and the guest waiting area is not air conditioned. It does not matter if you’re traveling from out of the country, the resort is not prepared or staffed to accommodate.
Stayed 4 nights in Sep 2024

10/10 Excellent

Kristie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday trip
It’s a very nice place to go with friends.
Stayed 3 nights in Jun 2024

10/10 Excellent

siony

Liked: Cleanliness
Stayed 4 nights in Jul 2024

2/10 Terrible

Sara

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a horrible experience. We came here with 45 guests for a wedding and it was bad from the start. Check in process took forever and they gave a lot of us the incorrect room or rooms without running water and we had to go back and switch rooms after a very long day of traveling. We are all now going home feeling sick and with different types of bites and rashes all over our body’s. There were bed bugs and my dad is covered with bites. My ankle is huge and swollen from a “mosquito” bite and I’m barely able to walk. I’ve been to Cancun many times and the mosquitos and bugs at this resort were an unbelievably horrible experience. The workers were very rude and unpleasant from front desk to bartenders to restaurant staff. We never had anything in our room replaced we never had our bathroom cleaned. The food makes you sick and unable to enjoy the day. Our wristbands kept not working and we wouldn’t be able to get into our rooms. I had to go back to the lobby 4 times this week to “fix” the wristband. It was my sisters wedding and they were so rude and unprofessional. It was raining and they wouldn’t give her a golf cart so her dress was ruined. And to finish off a perfect week we saw tons of guests leaving the hotel and relocating apparently due to Legionnaires disease spreading through the resort but the hotel denied it even though we spoke with many UK residents who were being switched to a different hotel. Several of us are going to the hospital for our rashes and bites.
Stayed 6 nights in Sep 2024

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 4 nights in Aug 2024

10/10 Excellent

Brianna

Stayed 6 nights in Jun 2024

10/10 Excellent

Darvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here was excellent, the property is beautiful and lots of activities the food was great as well. No complaints
Stayed 6 nights in Aug 2024

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Great customer service and facility layout! Almost too spread out, so lots of walking. But overall great place! Definitely made us feel like VIP's!
Stayed 1 night in Aug 2024

10/10 Excellent

Shari Alani

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The maintenance of the property was extremely clean and well maintained.The service was excellent from the cleaning crew, dining staff and guest services I enjoyed all of the restaurants and the buffet was the best buffet food I've had in comparison to other stays on cruises and resorts.
Stayed 5 nights in Aug 2024

8/10 Good

Bradley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Asian restaurant has the worst service on the resort. It’s loud and the food takes a long time. When our tables received our mains they were cold. Everything else was very good. I recommend the resort overall
Stayed 5 nights in Aug 2024

10/10 Excellent

Dashanique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
50th Birthday
Spent a week with wife and friends for my 50th birthday. Resort was very nice, with an excellent, friendly staff. The food and drinks were great and we all had a lovely time.
Stayed 7 nights in Aug 2024

10/10 Excellent

Juan Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

6/10 Okay

Desmond

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Amita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was great, however they do not spray for mosquitos so expect to get tons of mosquito bites. Us along with everyone we saw at the resort had many bites. We usually go to resorts twice a year and this rarely happens so I’m not sure if it’s an anomaly but it was not a good feeling with kids upset and scratching all day long with red bumps all over them.
Stayed 4 nights in Aug 2024

8/10 Good

Beckie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was fantastic
Stayed 4 nights in Aug 2024

10/10 Excellent

Mary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family resort.
Stayed 4 nights in Aug 2024

10/10 Excellent

Silvia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has an awesome beach. It’s a nice family resort with a lot of amenities for everyone.
Stayed 7 nights in Jul 2024

8/10 Good

Raul

Travelled with family
Liked: Amenities, property conditions & facilities
Staff calls are frecuently and disturb privacy
Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Throughout the entire time we had an excellent time from the service, the food and the facilities, everything was very tidy and clean.
Stayed 4 nights in Jul 2024

4/10 Poor

Dominic

Stayed 4 nights in Jul 2024

6/10 Okay

Olulowo

Travelled with family
Liked: Cleanliness
This resort is just OK. Entertainment is mediocre, food was horrible. Room was damp, it felt like my bed was wet. There was a very strong smell of mold. Room service was unavailable almost my entire stay. The time that I did actually get room service it took 2hrs to receive my food. Signs posted saying pools were open until 7pm but they closed them at 5 every day with no explanation. Staff is constantly trying to upsell you or convince you to take a timeshare tour. Nothing to do at night. Please don’t be hungry at night, if so you’ll starve until morning. I don’t think this place is worth the money and will not return. If you’re a traveler and have anything else to compare this to I think you’ll be highly disappointed. Oh and I almost forgot, the water in the bathroom comes out of the faucet and shower BROWN! You have to let it run for a few to clear up!
Stayed 4 nights in Jul 2024

8/10 Good

DAYAGNA

Stayed 4 nights in Jul 2024