I really wanted to like this hotel, but it turned out to be a big disappointment. The pictures are really deceiving. The bedding was awful—thin, cheap blankets that didn’t keep us warm, and the mattress was just as bad: thin, cheap, and super squeaky. It was so uncomfortable that we actually had to borrow bedding from local family just to get through the stay. Definitely not what you’d expect from a hotel in Cancun.
The service wasn’t any better. The staff didn’t seem interested in helping and barely responded to requests. We asked for clean towels during our stay, and not only did they never bring them, but they didn’t even follow up. It felt like they just didn’t care. On top of that, trying to get a hold of reception over the phone was a nightmare—they were almost impossible to reach.
Another issue was the cleaning schedule. They showed up at completely random times in the afternoon, which was super inconvenient. We’d be in the room trying to relax, and suddenly housekeeping would knock with no warning.
Overall, the lack of comfort and poor service made this stay way more stressful than it needed to be. There are way better options in Cancun, and I wouldn’t recommend staying here unless they make some serious improvements.