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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Sundeck
Private beach, white sand, free beach cabanas, sun-loungers
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Moon Palace Golf Club
    ā€Ŗ3 min driveā€¬
  • Xoximilco
    ā€Ŗ6 min driveā€¬
  • El Tinto Golf Course
    ā€Ŗ6 min driveā€¬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ā€Ŗ15 min driveā€¬

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View

Grand Deluxe Garden View

  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

  • 151 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

Pool
All-inclusive
Spa
Kids pool
4.1 out of 5, Very good, (2548)
The price is NZ$1,085
for 1 room
includes taxes & fees
14 Feb - 15 Feb
Moon Palace Cancun - All Inclusive

About the area

Cancun

With a stay at Moon Palace The Grand Cancun - All-inclusive in Cancun, you'll be a 3-minute drive from Moon Palace Golf Club and 6 minutes from Xoximilco. .This all-inclusive property is 8.7 mi (13.9 km) from Riviera Cancun Golf Resort and 11.8 mi (19.1 km) from Delfines Beach.

What's nearby

  • Moon Palace Golf Club - 3 min drive
  • Xoximilco - 6 min drive
  • El Tinto Golf Course - 6 min drive
  • Ventura Park Cancun - 12 min drive
  • Riviera Cancun Golf Resort - 18 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ā€ŖLobby Bar - ā€¬18 min walk
  • Grand Lobby Bar
  • ā€ŖGrand Central Buffet - ā€¬8 min walk
  • ā€ŖMomo teppanyaki Resturant - ā€¬4 min drive
  • ā€ŖThe Grill - ā€¬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 1304 air-conditioned rooms featuring indoor private spa tubs and Smart televisions. Rooms have private furnished balconies. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free international calls.
Pamper yourself with onsite massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This Art Deco property also features complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at CaribeƱo, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 9 bars/lounges, or 5 swim-up bars. A complimentary full breakfast is included.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 32630 square feet (3031 square meters) of space consisting of conference space and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Guests are offered a complimentary full breakfast.
CaribeƱo - Overlooking the pool, this family restaurant serves breakfast and dinner.
Casa Mia - This family restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Cusco - Overlooking the ocean and pool, this family restaurant serves dinner only. Reservations are required. Open select days.
Habibi- Lebanese Cuisine - This family restaurant serves lunch and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast
  • 12 restaurants and 1 coffee shop/cafe
  • 5 swim-up bars, 9 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • CaribeƱo
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 9 outdoor pools
  • 4 outdoor tennis courts
  • Fitness classes
  • Air hockey
  • Arcade/games room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness centre
  • Free beach club
  • Free water park access
  • Golf course
  • Hiking/biking trails
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Spa services
  • Steam room
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/games room
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • In-room childcare (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference space (32630 square feet)
  • Meeting rooms - 10

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina on site
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Lift
  • Handrails in hallways
  • Handrails in stairwells
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch smart TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Private indoor hot tub
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and window guards

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace ā€“ All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 841 out of 1415 reviews" "
Rating 8 - Good. 262 out of 1415 reviews" "
Rating 6 - Okay. 132 out of 1415 reviews" "
Rating 4 - Poor. 76 out of 1415 reviews" "
Rating 2 - Terrible. 104 out of 1415 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ANNALIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely unbelievable vacation. Excellent property, excellent staff
Stayed 6 nights in Oct 2024

8/10 Good

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Priyank, Iselin

Stayed 1 night in Oct 2024

6/10 Okay

Romalan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The pools are amazing, kids had a blast, I wish they had more variety with the restaurants. Had my expensive deodorant stolen from my bag when leaving the resort. Lock up your bags when leaving it with the staff.
Stayed 5 nights in Oct 2024

10/10 Excellent

Angel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una experiencia inolvidable, un servicio de 5 estrellas sin dudas, muchas actividades para disfrutar con la familia, una comida exquisita tanto en el buffet cĆ³mo los restaurantes especializados, en fin un lugar que nos encantarĆ­a volver a visitarā€¦.
Stayed 8 nights in Oct 2024

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cecilia Ramirez our concierge is so amazing ! Over all this property is one of the best 5 stars all-inclusive resorts in cancun !! We will def come back again. The restaurants and employees in this resort are so polite and nice !!!!
Stayed 4 nights in Oct 2024

4/10 Poor

GACIA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience,first of all we arrived at the facility near 6 pm and first trip with 2 toddlers and after the check in, a lady walked to us offering an invitation to a breakfast with 60 minutes experience, Which we didn't quite understand what was it for since we were too tired from the trip, we just said okay and we went to our room, Next morning, somebody called to confirm that we are going to that meeting and we said, okay, we thought it's gonna be breakfast with a show or something welcoming us , But no, after signing a piece of paper, they said it's gonna be a sell meeting for 60 minutes With a small mini Buffet breakfast choices, And that sell guy (albert) sat with us on the table Continued talking, After 20min of talking, we decided that we don't want to continue bcz this is not something that we are interested in investing in, It wasn't a timeshare, but it was a membership sell, Then he said,we have to continue bcz we signed that paper Or he will be jobless for 2 weeks ,kids were very fussy And board .They kept crying/running around.We just wanted to take them to eat a normal meal and go to the water park , Anyways, we continued, and then he said the manager will come and talk to us, which we again told her that we are not interested , At the last, a lady named Alejandra walk to us, trying to offer something else that we again told her we're not interested in then she threw a paper to the table and told us to sign Very rude, Disrespectful and Unprofessional, Which I
Stayed 4 nights in Oct 2024

10/10 Excellent

Thi Thuy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Dajia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP BENEFITS & very children friendly and clean
Stayed 4 nights in Oct 2024

8/10 Good

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing! 10/10 for families. A few things I didnā€™t like were the activities like bowling was always booked because they only have very few lanes , this resort should invest in a bigger bowling alley. I was also disappointed because they advertised a kids foam party while we were there and my daughter was looking forward to that and once we got there they never had it . They also has a few amenities closed so we werenā€™t able to take advantage of some of those. Besides that I still recommend this resort. So much fun kids to do!
Stayed 3 nights in Oct 2024

10/10 Excellent

Dae eun

Stayed 4 nights in Oct 2024

8/10 Good

Vanessa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got an upgrade room and room was really nice but my view was not a garden view even it was looking at pool pump room
Stayed 4 nights in Oct 2024

6/10 Okay

Mitchell, Wylie

Liked: Cleanliness, property conditions & facilities
Everything was great for the first 3-days then the some of the services tapered off. Food wasn't great but ok. Some of the activities for the kids either didn't work or was seasonal which wasn't stated when booked.
Stayed 6 nights in Oct 2024

6/10 Okay

Mitchell, Wylie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Everything started out great for the first 3-days then some services tapered off. Food wasn't great and some of the activities for the kids either weren't working or was seasonal which was never stated prior to booking.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and services! We will be back
Stayed 3 nights in Oct 2024

10/10 Excellent

Sheena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time.. Large resort, great good.. A place for everyone.. I will be coming back
Stayed 6 nights in Oct 2024

10/10 Excellent

Medford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Jul 2024

10/10 Excellent

Jonny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families, love the shows and water park. Didn't like the wait time to be transported from section to sections. Overall, I would stay here again.
Stayed 5 nights in Oct 2024

6/10 Okay

Jungeun

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Stefan

Stayed 14 nights in Sep 2024

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

4/10 Poor

Stefan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
AVOID THIS HOTEL!!
We booked 10 days in the Grand Moon Palace for a family of 3. On arrival and being a VIP Expedia member we were automatically upgraded, however, the guy at check in advised we can upgrade to one of the best rooms for and extra $200 which we agreed. I then checked to see they took $2000. On questioning this later and unpacking, he said he told me $2000, which is nonsense, so I requested for the money to be returned and we would stick to our original upgraded room which was free. There was paint all over the woodwork in the rooms, broken/cracker mirror, patches of plaster with different colours of paint. Corridors were full of food and plates from people getting room service. Food and sauce all strewn across the corridors. Plaster patches and broken walls in corridors. Paths and walkways all broken tiles, holes in concreted where I twisted my ankle twice! Plastic glasses were left laying around for days, especially at the beach. Booked a trip to the Jolly Rodger Pirate ship through Grand Moon Palace Concierge at almost $280 and on the return to hotel by minibus, due to carrying a sleeping toddler of my partner forgot her bag which contained cash, my daughters Ipad and her little toys. When we reported it as soon as we got to room, they were not in the slightest interested and advised it was a 3rd party so it will take a few days to find out from the driver. After 2 days they told us, sorry there was no bag left on the bus, which was absolute nonsense. stole money from room
Stayed 10 nights in Oct 2024

10/10 Excellent

Kaushal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The in room service was slow
Stayed 5 nights in Oct 2024

10/10 Excellent

Marwan, Prosper

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 3 nights in Oct 2024