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Moon Palace The Grand Cancun - All-inclusive

5.0 star property

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, pool loungers
Sundeck
12 restaurants, breakfast, lunch, dinner served; Italian cuisine
Private beach, white sand, free beach cabanas, sun-loungers
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Moon Palace Golf Club
    ‪3 min drive‬
  • Xoximilco
    ‪6 min drive‬
  • Riviera Cancun Golf Resort
    ‪18 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

  • 79 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View

Grand Deluxe Garden View

  • 77 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

Grand Family Suite Garden View

  • 154 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Presidential Suite

Grand Presidential Suite

Grand Presidential Suite

  • 232 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

  • 77 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

  • 151 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

Moon Palace Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.1 out of 5, Very good, (2649)
The price is NZ$1,137
for 1 room
includes taxes & fees
17 Apr - 18 Apr
Moon Palace Cancun - All Inclusive

About the area

Cancun

With a stay at Moon Palace The Grand Cancun - All-inclusive in Cancun, you'll be within a 5-minute drive of Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. .This all-inclusive property is 11.8 mi (19.1 km) from Delfines Beach and 15.5 mi (24.9 km) from La Isla Shopping Mall.

What's nearby

  • Moon Palace Golf Club - 3 min drive - 2.1 km
  • Xoximilco - 6 min drive - 4.9 km
  • El Tinto Golf Course - 6 min drive - 5.4 km
  • Ventura Park Cancun - 12 min drive - 12.1 km
  • Riviera Cancun Golf Resort - 18 min drive - 14.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Momo teppanyaki Resturant - ‬4 min drive
  • ‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools
Moon Palace The Grand Cancun - All-inclusive offers 1304 air-conditioned accommodations with indoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 42-inch Smart televisions come with premium cable channels. Guests can make use of the in-room espresso makers and free minibar items. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Make yourself at home in one of the 1304 air-conditioned rooms featuring indoor private hot tubs and Smart televisions. Rooms have private furnished balconies. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free international calls.
Pamper yourself with onsite massages, body treatments, and facials. You can get some exercise with a round of golf or enjoy a lazy day at the private beach. This Art Deco property also features complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at JC Steakhouse, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 9 bars/lounges, or 5 swim-up bars. A complimentary full breakfast is included.

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 32630 square feet (3031 square meters) of space consisting of conference space and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Guests are offered a complimentary full breakfast.
JC Steakhouse - This steakhouse serves dinner only. Reservations are required.
Tavola - This family restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Casa Mia - This diner specializes in Mexican cuisine and serves dinner only. Open daily.
Habibi - Lebanese Cuisine - This family restaurant serves breakfast, lunch, and dinner. Open select days.
Jade - This diner specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 865 out of 1462 reviews
Rating 8 - Good. 274 out of 1462 reviews
Rating 6 - Okay. 141 out of 1462 reviews
Rating 4 - Poor. 77 out of 1462 reviews
Rating 2 - Terrible. 105 out of 1462 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rodolfo, santa barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exxelent servcie
Stayed 4 nights in Dec 2024

4/10 Poor

Viktor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We paid 12K USD for a 10-day Christmas break but did not receive the value we expected. Booking restaurants was very difficult, and the wait times for no-reservation meals (breakfast, lunch, coffee) and even lobby checkout were consistently long - sometimes between 20 and 60 minutes. It makes no sense for the whole family to spend 30 minutes just to check out. The on-site medical center appeared closed and when we needed a doctor, we had to book an appointment at a public relations office and wait over four hours. Additionally, the membership sales staff were pushy and called our room early in the morning, disrupting our family’s sleep. Finally, the hotel silently charged our room a “donation.” During checkout, they presented the entire room bill without informing us of any extra charges. When I asked why I was charged a “donation,” I was told it was voluntary and that I was not obligated to pay. But charging without prior notice is not a voluntary donation—it’s a scam. Many visitors may not inspect each transaction closely and could end up paying for this hidden charge, so the hotel continues to take advantage. Despite the premium pricing, we felt the resort lacked sufficient staffing or systems to deliver a comfortable, hassle-free experience. In the reviews here I see many promises to improve, but no one actually cares. Don’t expect a better experience here just because you’re paying more than in another hotel.
Stayed 10 nights in Dec 2024

10/10 Excellent

Geuris

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Ryan

Stayed 5 nights in Dec 2024

10/10 Excellent

tingkuei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Miao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

BENJAMIN

Stayed 5 nights in Dec 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Jiachen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place for families. So many options of food and very tasty. Kids had so much fun.
Stayed 5 nights in Nov 2024

8/10 Good

Jing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Moon Palace The Grand this December and had a wonderful experience. The hotel is very modern and impressively large, with golf carts often needed to get around. During check-in, we requested a room near the water park, which was very convenient. It was within walking distance to the water park, the Playroom, and not far from the main lobby. The indoor activities were excellent for families. Our child loved the trampoline park, and there were plenty of games for older kids. Rainy days were no problem, as there was lots to do indoors. Dining met our expectations. Dinners require reservations, and you can book three days in advance. While we had high hopes for the Circus restaurant, the experience fell short, partly due to being seated in a corner. Other restaurants were easier to book and provided great meals. Dining at the sister hotels was also a nice perk. The beach was average, with strong waves making it unsuitable for swimming. For better sea views, the Hotel Zone might be a better option. One downside was the timeshare sales. Despite declining the offer during check-in, we received a call at 8 AM the next day, which was annoying. Overall, we enjoyed our stay. The convenience, activities, and dining make it an excellent choice for families with kids.
Stayed 4 nights in Dec 2024

8/10 Good

Gaurav

Travelled with family
Liked: Cleanliness
It’s a great property. We enjoyed our stay at moon palace grand. Good, ambience, access to beach, activities for kids was all excellent. Only thing that bothered us was lack of reservations for it being all inclusive. You have to be on top to find a reservation at some places. Cusco was lacking service big time. Despite reservations at 9:30 pm we left without food as our food wasn’t served till 10:40 pm. Not sure how busy kitchen was but till 10:40 no food was very disappointing. Last I want to say Agra restaurant at Sunrise is just a fake hype. They have empty restaurant tables but still would not let any reservation open. During our stay I continued to try to get reservations but couldn’t get any. We walked in hoping to wait but still try the hype food. To my surprise the restaurant was almost empty and they didn’t give us a seat. And I am talking about lunch time not even dinner. Very disappointing. Overall it’s a good place to have a good vacation.
Stayed 4 nights in Dec 2024

8/10 Good

Rola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great family resort.
Stayed 6 nights in Dec 2024

10/10 Excellent

Vaibhav

Stayed 6 nights in Dec 2024

8/10 Good

Shrikant

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant Habibi did not have a goof service and polite staff that’s our one complaint and other I’d getting reservations for dinner is extremely challenging. Overall everything was awesome and amazing.
Stayed 7 nights in Dec 2024

8/10 Good

Zohaib

Travelled with family, Travelled with family and small children
Liked: Amenities
Decent experience, very salesy and try to sell you their membership and other “coupons for future trips” the entire time.
Stayed 10 nights in Dec 2024

10/10 Excellent

Karina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel recomendado al 1000 Muchas cosas para niños y la comida excelente sí que vuelvo a moon palace the grand
Stayed 6 nights in Dec 2024

4/10 Poor

Yogesh

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property was not in good shape. The water was very smelly through all taps, and we spent hours at public relations everyday
Stayed 6 nights in Dec 2024

8/10 Good

Brooke

Stayed 7 nights in Dec 2024

2/10 Terrible

XUE

Stayed 7 nights in Dec 2024

10/10 Excellent

mehdi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel and excellent food options,
Stayed 6 nights in Dec 2024

2/10 Terrible

Rahim

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia This resort even not deserve one star .Its was the worst resort in Cancun , the resort is huge but they have the worst service and they can’t handle that many people, just at the beginning when we got our room , for 3 of us give us the room with 1 bed . at least We had spend 4hours in a day waited for food or drink ( not easy with hungry little kids) it was night mare , we was waiting in hours waiting to go to the restaurant and finally when we went there, we was waiting for another hour to get our food , when we said where is our Order, they just said they didn’t place our order yet.The variety of food in buffet was very low ,even you can’t find something simple like boiling egg , hush brown or banana , The restrooms in lobby , pools or beach was disgusting when you pass by restroom you can smell of urine .
Stayed 5 nights in Dec 2024

2/10 Terrible

Caroline Margaret

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
For the amount of money we spent at this resort I had higher expectations. The rooms were dirty and run down, the sheets and pillow cases had rips and holes, the conditioner pump didn’t work and you couldn’t get anyone to fix it. It felt overall like a complete rip off. The front desk manager was very rude when we were trying to get our room closer to our family. They wouldn’t help at all.
Stayed 11 nights in Dec 2024

2/10 Terrible

Rajani

Stayed 3 nights in Dec 2024

6/10 Okay

sunitha

Liked: Cleanliness, staff & service, property conditions & facilities
Elite membership drive is a waste of time. You can not use the credit points as the tours and activities have limited seats for credit points. All my friends ended up not using the points. Too hard to get reservations in Restaurants. Coffee machine in the room was broken.
Stayed 3 nights in Dec 2024