Overall, I had a good experience of the hotel. It is well located, friendly reception staff, easy to access and off road parking (although the parking lot was full 2 of the 4 nights, but easy on road parking. The breakfast was lovely, and the night guard and restaurant staff were all really friendly and competent.
I have two gripes:
My room was right by the front door and adjacent to the reception. It was REALLY noisy, even with the windows shut. The noise from the reception started at 7am on the dot each day, with it ending after midnight all 4 nights. Some soft furnishings and better steps to soundproof the room are really necessary.
Secondly, on the final morning there was a manager in the restaurant who had not been there on other days. He was really rude to the staff. He called them lazy, told them to wake up and use their eyes, rushed around them saying "hurry up hurry up hurry up!" "the guests are complaining" (we weren't) "stop being lazy", he then told one set of guests "I don't know whats happening here today, they obviously drank too much last night" He shouted at the staff, told them to stop talking back to him when they tried to explain, humiliated them in front of the restaurant. Honestly, it was much better before he arrived. His behaviour was rude and demeaning and made the situation quite unpleasant. Several other staff members witnessed it, but noone did anything to stop him from causing a scene.