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Best Western Pontypool Metro Hotel

3.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Pontypool Metro Hotel

Bar (on property)
Standard Room, 2 Single Beds, Accessible, Non Smoking
Food and drink
Daily continental breakfast (GBP 8.50 per person)
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

Map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Pontypool Park
    ‪14 min walk‬
  • Llanfrechfa Grange Hospital
    ‪6 min drive‬
  • Usk Castle
    ‪13 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪55 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Single Beds, Accessible, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

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Exterior

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4.3 out of 5, Excellent, (404)
The price is NZ$172
for 1 room
includes taxes & fees
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About the area

Pontypool

A stay at Best Western Pontypool Metro Hotel places you in the heart of Pontypool, within a 5-minute drive of Pontypool Park and Shell Grotto. .This hotel is 11.6 mi (18.7 km) from Brecon Beacons National Park and 2.7 mi (4.3 km) from Grosmont Castle.

What's nearby

  • Pontypool Park - 14 min walk
  • Llanfrechfa Grange Hospital - 6 min drive
  • Celtic Manor Resort Golf Club - 14 min drive
  • International Convention Centre Wales - 15 min drive
  • Big Pit National Coal Museum - 15 min drive

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's Pontypool - ‬1 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪Subway - ‬1 min walk
  • ‪The Open Hearth - ‬5 min drive
  • ‪KFC - ‬1 min walk

About this property

Best Western Pontypool Metro Hotel

Pontypool hotel in Pontymoile with a 24-hour business center and a 24-hour front desk
Best Western Pontypool Metro Hotel offers 53 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Stay in one of 53 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a television in a common area.
Grab a bite to eat at Lounge Area, a diner which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Continental breakfasts are available daily from 7 AM to 9 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 9 AM.
Lounge Area - This diner serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Starbucks - Onsite coffee shop.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee daily 7 AM–9 AM: GBP 8.50 per person
  • 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Lounge Area
  • Starbucks

Family friendly

  • Laundry facilities

Conveniences

  • Front-desk safe
  • Newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Assistive listening devices available
  • Step-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 516 out of 985 reviews" "
Rating 8 - Good. 361 out of 985 reviews" "
Rating 6 - Okay. 63 out of 985 reviews" "
Rating 4 - Poor. 22 out of 985 reviews" "
Rating 2 - Terrible. 23 out of 985 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely tye place and the staff x
Stayed 1 night in Oct 2024

10/10 Excellent

natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place with excellent staff very welcoming and polite .
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
We were in tight spot with one of us being in the hospital and needed to extend day by day and they allowed it as well as allowing us to remain in the same room. Thank you
Stayed 1 night in Oct 2024

6/10 Okay

Ross

Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Nice comfortable location. Suitable for night stop as part of a longer trip. Recommended.
Stayed 1 night in Oct 2024

8/10 Good

LEE

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and price point
Overall good, not bad location to walk to town centre and other amenities
Stayed 2 nights in Oct 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover
Convenient location for overnight stop. Good value for the price paid. Everything worked well, clean and tidy room, no complaints. Efficient and friendly check-in. Would stay again if/when back in the area.
Stayed 1 night in Oct 2024

10/10 Excellent

Bronwen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Fair value
Easy check in, pleasant staff, bathroom needs updating (room 121) but clean and does the job. Beds and pillows very uncomfortable, i barely got any sleep and woke up with my back causing issues and generally feeling terrible as headache and neck pain
Stayed 1 night in Oct 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean both inside and out. Very convenient for access and despite being situated within the services it was very quiet. Definitely worth a stay if you’re in the area. We’ll be back as we have family in Pentwyn.
Stayed 1 night in Oct 2024

6/10 Okay

mattijs

Travelled with family
Liked: Cleanliness, staff & service
Very budget - no frills does what I says on the tin.
Stayed 1 night in Oct 2024

10/10 Excellent

Terry, Halifax

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive been a regular visitor here for some years now and i love it. Safe quiet and convenient as well as clean and comfortable. Good wifi and smart tvs in rooms. Decent breakfast if you want it. Prices fluctuate depending on dates but really can't grumble here. ⭐️⭐️⭐️⭐️⭐️
Stayed 4 nights in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to sleep, awful to eat!
The room (206) was small. But more than adequate for an overnight stay. The bed was comfortable and blackout curtains were much needed and blocked out any light ensuring a good sleep. The only let down was the breakfast. Needless to say I will not buy it again. No bread!! They run out. Sorry there is a garage shop nearby go get a loaf. Bacon was anemic and sparse. Scrambled eggs like egg soup. Coffee was coloured water.. OMG i am not kidding. Awful. When greeted for breakfast we were asked "any allergies" i said no, but in hindsight i should have said "only to watered down beans, tinned tomatoes without any juice, a lack of bread, and bacon fresh out of the packet...".
Stayed 1 night in Oct 2024

8/10 Good

Mariusz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Jake

Stayed 1 night in Sep 2024

8/10 Good

Richard

Stayed 1 night in Sep 2024

10/10 Excellent

Bronwen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great two night stay at the Pontypool Metro. A modern, clean, and stylish hotel with excellent service and a great self service breakfast.
Stayed 2 nights in Sep 2024

8/10 Good

Mr SK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front of reception staff very friendly and courtious. Shower in room could be a little more powerful. Very handy for fast food and low price fuel
Stayed 1 night in Sep 2024

10/10 Excellent

Bronwen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money. Comfortable, clean and facilities at standard I would expect for the price
Stayed 1 night in Sep 2024

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities
A one night stay only in a clean room with all the usual facilities,towels and refreshment items.Quiet all night and no road noise.Good showering facility in large bathroom.Good choice of breakfast from croissants,cheese and meats to cooked,hot English breakfast ingredients.Ample car parking behind security barrier.Adjacent to main road.Would use this hotel again.
Stayed 1 night in Sep 2024