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The Coal Exchange Hotel

3.5 star property

Photo gallery for The Coal Exchange Hotel

In-room safe, individually decorated, iron/ironing board, free WiFi
Reception
Restaurant
Presidential Suite
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping
  • Free WiFi

Explore the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Mermaid Quay
    ‪4 min walk‬
  • Wales Millennium Centre
    ‪6 min walk‬
  • Cardiff Bay Waterfront
    ‪9 min walk‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪28 min drive‬

Room options

View all photos for Family Room

Family Room | Bathroom

Family Room

  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

Triple Room

Triple Room

  • 35 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible

Triple Room, Accessible

  • 39 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower

Standard King Room with Shower

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

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Interior entrance

The Angel Hotel

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
4.3 out of 5, Excellent, (2244)
The price is NZ$130
for 1 room
includes taxes & fees
18 Mar - 19 Mar
The Angel Hotel

About the area

Cardiff

With a stay at The Coal Exchange Hotel in Cardiff (Butetown), you'll be within a 5-minute drive of Cardiff Bay and Cardiff Castle. .This hotel is 2.5 mi (4 km) from Principality Stadium and 2.8 mi (4.5 km) from Cardiff University.

What's nearby

  • Wales Millennium Centre - 6 min walk - 0.6 km
  • Cardiff Bay Waterfront - 9 min walk - 0.8 km
  • Cardiff Bay - 14 min walk - 1.2 km
  • Cardiff Castle - 5 min drive - 3.6 km
  • Principality Stadium - 6 min drive - 4.1 km

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Dock - ‬5 min walk
  • ‪The Eli Jenkins - ‬4 min walk
  • ‪Côte - ‬5 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪Yakitori 1 - ‬5 min walk

About this property

The Coal Exchange Hotel

Hotel with a 24-hour front desk, near Principality Stadium
The Coal Exchange Hotel offers 55 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 55 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM.
The Coal Exchange Hotel has a restaurant on site.
Late night fare is available from room service (during limited hours).

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 8:00 AM–10:30 AM on weekends: GBP 15.00 for adults and GBP 9.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 30-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Individually decorated
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

The Coal Exchange Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 400 out of 715 reviews
Rating 8 - Good. 176 out of 715 reviews
Rating 6 - Okay. 73 out of 715 reviews
Rating 4 - Poor. 39 out of 715 reviews
Rating 2 - Terrible. 27 out of 715 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand old historical building
Great to see an old historic building with modern rooms. Very comfortable, massive spa bath and quiet
Stayed 1 night in Nov 2024

10/10 Excellent

steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Larissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An overall great stay, will go back
The breakfast wasn't great, especially the coffee, which was burnt. The hotel isn't heated, so you have to ask for a portable heater, but I think adding an electric heater to each room should work. Other than that, it was an amazing stay, great comfortable bed, in a striking décor and architecture. The staff were lovely!
Stayed 2 nights in Nov 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Helen

Travelled with group
Liked: Cleanliness
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Over priced sun standard rooms
On arrival entering the room, it was freezing due to the windows all been left open (it was minus temps out side). Trying to get the heating to work it wouldn't. When going back to reception they then offered us another room, when entering the room I discovered people where already staying in that room, so had to head back to reception to ask for another room. On been allocated a third room as both me and my wife where so tired we excepted, how ever the room had a small bed the carpet was lifting in placed there was mold around bath. The condition of the room was generally tired with paint falling off. In all the hotel was very tired and no worth the money paid for it
Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place and location, rooms need some TLC
Please was beautiful, staff were really friendly and helpful. The rooms are lovely but lighting is a bit of an issue, quite dark in the rooms. The rooms could do with a bit of TLC, they are a bit tired looking. The jacuzzi bath wasn't very clean when we arrived and when we uses the jets, a load of gunk came out from stagnant water, which would suggest it's not used frequently and they don't do regular cleaning/maintenance. Overall though, was a lovely stay.
Stayed 1 night in Nov 2024

8/10 Good

Harry

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Huw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Will

Business traveller
Disliked: Property conditions & facilities
All I wanted was a good night’s sleep. But due to the room being overly hot at night (a space heater with no thermostat had been left on) and the lack of sound insulation between floors I only managed a couple of hours. Very poor overall and I wouldn’t recommend.
Stayed 1 night in Nov 2024

6/10 Okay

Rahul

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Michael

Full of character
Building with a lot of character and history. Very quiet so lacking a bit of atmosphere but service good.
Stayed 2 nights in Nov 2024

10/10 Excellent

Duhale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posh hotel at a good value
I stayed for 3 nights to be close to the wales stadium, the location is fantastic you 5 minutes walk from the Cardiff bay which goes to city center in 4 minutes (queen street) and is 2.50gbp, the staff are very friendly and happy to help, also there are is Danish bakery 3 minutes walk from there. As well the mermaid quay which is there the restaurants are. Also did I mention the room has a jacuzzi! I didn’t try that breakfast but smelled amazing.
Stayed 3 nights in Nov 2024

10/10 Excellent

Katarzyna

Travelled with partner
Liked: Staff & service, amenities
Prime location, rooms need updating. Checking staff super nice and friendly!
Stayed 1 night in Nov 2024

10/10 Excellent

lucy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay staff and hotel excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Betsy, Bedford

Stayed 5 nights in Oct 2024

10/10 Excellent

Holli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab
Stayed 1 night in Nov 2024

6/10 Okay

Carl

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service
An ok 2 night stay
Our 2 night stay in the Coal Exchange was ok . The decor is a little tired and the bed was not the comfiest we’ve slept on . But all in all it was ok. Nice and quiet with a nice ambiance around the hotel
The lounge lobby
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Hayley

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Pretty much nothing worked properly in the room, not the cleanest, shower terrible and absolutely freezing in the room at this time of year
Stayed 1 night in Nov 2024