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The Coal Exchange Hotel

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Coal Exchange Hotel

In-room safe, individually decorated, iron/ironing board, free WiFi
Exterior
Presidential Suite
Reception
Restaurant

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Mermaid Quay
    4 min walk
  • Wales Millennium Centre
    6 min walk
  • Cardiff Bay Waterfront
    9 min walk
  • Cardiff (CWL-Cardiff Intl.)
    28 min drive

Room options

View all photos for Family Room

Family Room | Bathroom

Family Room

  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

Triple Room

Triple Room

  • 35 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible

Triple Room, Accessible

  • 39 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower

Standard King Room with Shower

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

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Parking included
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4.4 out of 5, Excellent, (1506)
The price is NZ$304
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Future Inns Cardiff Bay

About the area

Cardiff

With a stay at The Coal Exchange Hotel in Cardiff (Butetown), you'll be within a 5-minute drive of Cardiff Bay and Cardiff Castle. .This hotel is 2.5 mi (4 km) from Principality Stadium and 0.1 mi (0.1 km) from Coal Exchange building.

What's nearby

  • Wales Millennium Centre - 6 min walk - 0.6 km
  • Cardiff Bay - 14 min walk - 1.2 km
  • Cardiff International Arena - 3 min drive - 2.0 km
  • Cardiff Castle - 5 min drive - 3.6 km
  • Principality Stadium - 6 min drive - 4.1 km

Getting around

  • Cardiff Bay Station - 5 min walk
  • Cardiff International Airport (CWL) - 28 min drive

Restaurants

  • ‪Dock - ‬5 min walk
  • ‪The Eli Jenkins - ‬4 min walk
  • ‪Côte - ‬5 min walk
  • ‪Quantum Coffee Roasters - ‬3 min walk
  • ‪Yakitori 1 - ‬5 min walk

About this property

The Coal Exchange Hotel

Hotel with a 24-hour front desk, near Principality Stadium
The Coal Exchange Hotel offers 55 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Stay in one of 55 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include express check-out, a 24-hour front desk, and multilingual staff.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 10:30 AM.
The Coal Exchange Hotel has a restaurant on site.
Late night fare is available from room service (during limited hours).

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 8:00 AM–10:30 AM on weekends: GBP 12.50 for adults and GBP 6.95 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 30-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Individually decorated
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

The Coal Exchange Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 356 out of 635 reviews" "
Rating 8 - Good. 158 out of 635 reviews" "
Rating 6 - Okay. 62 out of 635 reviews" "
Rating 4 - Poor. 35 out of 635 reviews" "
Rating 2 - Terrible. 24 out of 635 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rhys

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
brilliant staff ..rooms good and clean ,the spa bath is amazing!
Stayed 1 night in Aug 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel stay
Amazing room for a group of 4 of us! Great value for money and jacuzzi bath was a win! Would definitely recommend for a stay in Cardiff, walking distance to the bay!
Stayed 1 night in Aug 2024

8/10 Good

Stephen

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Nice enough, avoid during hotter months
A very impressive building, full of history. The staff were very helpful and friendly. Hotel decor is beautiful. Breakfast wasnt great, not much choice, dirty plates, inedible pastries. Staff in the breakfast room were really lovely though, which was only saving grace. Cardiff Bay is so close by, you would get better for your money just up the road in Wetherspoons! Room was beautifully decorated with a jacuzzi bath (we stayed in a king room) HOWEVER, do not book to stay on a warm day if you can help it. This is definitely a winter hotel. There is no air conditioning due to it being such an old building. We didnt think it would be an issue, until we attempted to sleep in probably the warmest room I have ever slept in. The fan placed in the room did little to cool the air. Window opened a crack and the fans built into the room did nothing. We found a used tea bag on the floor so wasnt checked thouroughly after last guest. Lastly, the area around the hotel is a little sketchy. If id have visited on my own or with children i wouldnt have felt safe coming back later in the evening with people hanging around on street drinking.
Stayed 1 night in Aug 2024

10/10 Excellent

Claire

Fab stay
We had a lovely room, and the bed was so comfy it was fab. Been before, will deffo come back.
Stayed 1 night in Aug 2024

8/10 Good

Isobel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Grahame

Travelled with family
Liked: Cleanliness, staff & service
Magnificent building if not a little tired… didn’t bother me but some people may view it as a negative Rooms very large and quirkily finished/decoration… was very warm night, so air con would be nice BUT it’s an old building… Bed wasn’t the most comfortable if I’m honest but there were some huge beds in one of the two rooms our family occupied. Bathroom was large and clean, good shower and large jaccuzi bath Breakfast was nice enough but didn’t reflect some of the really positive views I read which made me decide to choose as an option for the five of us. Would stay there again if I’m in Cardiff, hence my positive review.
Stayed 1 night in Aug 2024

4/10 Poor

craig

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very Tired hotel - could be amazing
Arrived and our room was already given to another guest. We ended up in another room which must have been a reserve room as air con didn’t work (it was covered over by paper - see image) no shower curtain and was run down. Gorgeous building but very very tired. The breakfast was excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the jacuzzi bath
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Midweek Stay
For the price it was ok. However we were somewhat taken aback by aspects of the interior design…particularly in the bedroom.
Stayed 1 night in Aug 2024

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

FT

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hotel building in desperate need of renovation
Back side of hotel totally derilict. Parts of it don’t even have a roof . Very very messy on the perimeter of the hotel , it’s been like that for years .
Stayed 2 nights in Jul 2024

6/10 Okay

Anne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is unique as it’s a historical building which is appreciated. The bathroom and large baths are very nice. Unfortunately I feel like the service could be improved, I tried to contact the hotel on Expedia as they initially sent an information message but didn’t get any response to my questions.
Stayed 2 nights in Jul 2024

10/10 Excellent

Raju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Aug 2024

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, we will be staying again.
Stayed 1 night in Jul 2024

10/10 Excellent

Lina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Joanna

Stayed 1 night in Jul 2024

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great staff. Rooms nice and big.
Stayed 1 night in Jul 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location In a quiet part of the town yet only 10 mins walk to mermaid quay with all the shops restaurants and attractions of Cardiff Bay . Beautiful Hotel with plenty of history and character but still retaining a touch of class. 😊 Staff very friendly and welcoming. The only moan i have is we ordered prosecco and it didnt come in an ice bucket and was a bit warm when we arrived as our train was delayed.
Stayed 1 night in Jul 2024

6/10 Okay

Luke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not great.
Stayed here for our anniversary. Room was very dark & quite dated. Tv did not work & music was a definite no no. Jacuzzi bath tub was a nice touch & made our stay. Not how I thought the hotel would be, given being down the bay. Upon arrival to our stay we walked around culleys bar and restaurant back way and was greeted to smashed windows & demolished back end of the hotel. Was not great & will stay elsewhere in future.
Stayed 1 night in Jul 2024

10/10 Excellent

elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff food rooms and service
Stayed 1 night in Jul 2024

8/10 Good

alan

Stayed 1 night in Jul 2024