The hotel staff told me that, to get from Piazza Giovanni XX111 to their hotel. I need to take the #628 (red) or 936 bus to Via Vittorio Emanuele Da Bormida then walk, or I could pay 15 euro for a taxi. I purchased a bus ticket and was told only the 936 bus would bring me to Via V.E. da Bormida & I would need to change buses. When I changed buses, the driver did not know where to drop me off and brought me back to the train station. I paid 20 euro for a taxi. The next day, I purchased a souvenir from the hotel for my friend, but the front desk receptionist refused to swipe my credit card despite the sign on their front door saying they accept the credit cards. He insisted I pay cash. The bed was not comfortable, the remote control for the television did not work, I was not able to access the internet from my room, and the room was dirty. They claim to have a multilingual staff, but desk clerk on duty when I arrived told me my room was on the second, it was on the sixth, the morning clerk did not speak English. I would not feel comfortable in walking alone at night in this neighborhood alone.