We had arranged and confirmed by e mail, airport pick up. Waited one hour, no sign. Called hotel, receptionist said "hes not there?". So waited a further 40 minutes for a taxi. Half way to hotel we got a call, "the driver is there now!". At hotel, no explanation nor apology, nothing. No coffee in room, just 2 cups. Breakfast was a hot dog sausage, nasty omelet and dry toast, no butter, with luke warm old coffee. This was by far one of my worst hotel experiences.