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Quality Inn Old Saybrook - Westbrook

2.5 star property

Photo gallery for Quality Inn Old Saybrook - Westbrook

Indoor pool, open 9:00 AM to 9:00 PM, pool loungers
Free daily buffet breakfast
Terrace/patio
Standard Room, Multiple Beds, Non Smoking
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Gym

Explore the area

View map
100 Essex Rd, Old Saybrook, CT, 06475
  • Place, Goose Island
  • Place, Essex Steam Train
    ‪5 min drive‬
  • Place, Harvey's Beach
    ‪7 min drive‬
  • Airport, New Haven, CT (HVN-Tweed - New Haven Regional)
    ‪39 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(58 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.4 out of 10
Very good
(27 reviews)
  • 19 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 4
  • 2 King Beds

Similar properties

Property grounds
Pier Blue Inn Old Saybrook - Essex
  • Pet-friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.0 out of 5, Very good, 1,000 reviews
The price is NZ$157
includes taxes & fees
26 Oct - 27 Oct
Pier Blue Inn Old Saybrook - Essex

About the area

Old Saybrook

A stay at Quality Inn Old Saybrook - Westbrook places you in the heart of Old Saybrook, a 5-minute drive from Essex Steam Train and 5 minutes from Essex Library. .This hotel is 3.8 mi (6 km) from Essex Island Marina and 5.3 mi (8.5 km) from Harvey's Beach.

What's nearby

  • Essex Saybrook Antique Village Shopping Center - 2 min drive - 2.9 km
  • Katharine Hepburn Cultural Arts Center - 4 min drive - 4.2 km
  • Essex Steam Train - 5 min drive - 8.2 km
  • Harvey's Beach - 7 min drive - 7.4 km
  • Essex Island Marina - 7 min drive - 8.5 km

Getting around

  • Old Saybrook Station - 5 min drive
  • Bradley Intl. Airport (BDL) - 61 min drive

Restaurants

  • ‪Starbucks - ‬5 min drive
  • ‪Burger King - ‬5 min drive
  • ‪Ashlawn Farm Coffee - ‬5 min drive
  • ‪Paperback Cafe - ‬6 min drive
  • ‪Dunkin' - ‬5 min drive

About this property

Quality Inn Old Saybrook - Westbrook

Hotel with free breakfast, in the vicinity of Essex Steam Train
Quality Inn Old Saybrook - Westbrook offers 120 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 27-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 120 air-conditioned rooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access and a television in a common area.
Enjoy American cuisine at The Comfort Cafe, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is served daily from 7 AM to 10 AM.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
The Comfort Cafe - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Comfort Cafe

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Hotel Old Saybrook
Comfort Inn Old Saybrook
Quality Inn Old Saybrook
Quality Old Saybrook
Quality Old Saybrook Westbrook
Quality Inn Old Saybrook - Westbrook Hotel
Quality Inn Old Saybrook - Westbrook Old Saybrook
Quality Inn Old Saybrook - Westbrook Hotel Old Saybrook

Quality Inn Old Saybrook - Westbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 346 out of 1001 reviews
Rating 8 - Good. 320 out of 1001 reviews
Rating 6 - Okay. 189 out of 1001 reviews
Rating 4 - Poor. 85 out of 1001 reviews
Rating 2 - Terrible. 61 out of 1001 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Stayed 2 nights in Apr 2025

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, bed and pillows comfortable. A/C worked well. Plenty of on site parking
Stayed 1 night in Jul 2025

8/10 Good

Frank

Stayed 4 nights in Jul 2025

8/10 Good

Janet

Travelled with family
Just a little tired looking, but very nice staff. Everything went well. Thank you. Good value for everything.
Stayed 1 night in Jul 2025

4/10 Poor

Robert

Disliked: Cleanliness

It's just OK...

Its OK. Stains on hallway carpet floors, old dirty elevator, AC couldn't keep up with the heat wave we had. Room was clean. Security lock on back door by pool has not worked in a long time do to settling of the building. However, its priced much cheaper than others in town.
Stayed 7 nights in Jun 2025

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. I have NO idea where these positive reviews are coming from - LISTEN TO THE NEGATIVE ONES. This place is Disgusting with a D. Unkempt. Smelled so bad. The floor I stayed on smelled horribly musty and like it had been smoked in for years. There was visible mold on the ceiling in the hallway and the door across from me had a patch on it from where it looked like it had once been kicked in. My room itself was musty and the air conditioning was weirdly humid even though it wasn't humid at all outside and blew directly on my face from the side of the room all night. The refrigerator froze my gatorade. The pool was chilly - definitely not kept to 80 degrees like they claimed. My card key stopped working and I went down to the front desk at 7:20am to get it fixed while the employee at the lobby hit her vape pen - she was nice, but then had no idea if it was okay if I left without checking out in person and I never got a firm answer. I was so worried about getting bed bugs that my friend who got a hotel outside of New Haven let me come stay with them for the second night instead. NOT worth the price; In fact, you could pay me $100 a night to stay here and I wouldn't take it. Do yourself a huge favor and if you have to get a hotel, do it somewhere outside of Old Saybrook if you can. From talking with friends who come here often, there seems to be a lack of good and moderately affordable hotels in the area and this hotel is definitely one you should avoid.
Stayed 2 nights in Jul 2025

6/10 Okay

James

Liked: Staff & service
Air conditioner needs work, very noisy.
Stayed 1 night in Jul 2025

8/10 Good

Gregory

Liked: Staff & service

Swimming pool is the best

The pool was the best part of the hotel. Warm and deep enough, long enough to actually swim some 1/2 laps
Stayed 3 nights in Jul 2025

6/10 Okay

Patricia

Travelled with family
Disliked: Property conditions & facilities
Nice employees and nice pool. Good location as it’s in between old saybrook and new London. Room was damp but otherwise fine
Stayed 2 nights in Jul 2025

4/10 Poor

Sadie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The people are super sweet, and the beds are comfortable. However, it's OLD - has not been updated since the early 80s. If you're one who is sensitive to strong smells and mustiness, you won't want to stay here. The carpets have an odor from age and are heavily stained. Bathroom fixtures are OLD and cheap (I design & remodel bathrooms for a living), and the faucets are stiff. It's also super far away from everything - took 10-15 minutes to even get to stores/shops and Main Street. The entrance is on the back side of it, away from the main road, which is unsafe for women, and the parking lot is not very well lit and again super far from the entrance, which is unsafe for women. It's also a conglomerate of buildings, cobbled together, and is a maze inside...you'll get turned around and go down the wrong hallway. Overall, it did what I needed, but I won't stay here again. The smell of the carpets is overpowering.
Stayed 4 nights in Jul 2025

10/10 Excellent

Lisa

Stayed 1 night in Jul 2025

6/10 Okay

Tatyana

Disliked: Property conditions & facilities
The property is clean but outdated, the beds are full not queen like usual hotels. There is carpet in rooms and you can tell for long time the smell in room. Bathroom is different story, wall paper is off walls in some places and they patched with cocking also the tub is very old it has lines looking like it’s getting apart and black mold above the shower and around the faucet. The fan wasn’t working and you can see dust hanging. The door hard to open and close because of moisture.
Stayed 1 night in Jul 2025

10/10 Excellent

Christian

Stayed 2 nights in Jul 2025

8/10 Good

Brad

Travelled with family, Travelled with partner
Liked: Cleanliness
Fitness center poor. Only 3 machines, 1 didn’t work. Weight bench but no weights. Very limited healthy breakfast options. But staff was pleasant, room was clean.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Place to Stay!!!...5 Stars & More!!

We stayed 5 days! Customer service was great ;) Housekeeping was great, the cafe in the morning was excellent! Lounge area if you wanted to go out in the evening they had Pool, Darts, & Karaoke If you didn't want to go to the Beach, they had a Pool/Gym Right near the Highway & Route 1 We had a wonderful Stay!!...Will definitely go back!!! Gave them 5 Stars ;)
Stayed 5 nights in Jul 2025

8/10 Good

Mary Helen

Liked: Cleanliness, staff & service
Very satisfied
Stayed 1 night in Jul 2025

10/10 Excellent

Scott

Liked: Amenities
The staff was exceptionally helpful in orienting us to the hotel and helping us find a restaurant that met our needs.
Stayed 1 night in Jul 2025

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, room comfort

A good stay overall,do better on the eco front!

Massive room with comfy beds Overall a good stay. Didn’t use the pool So can’t comment. Atrocious eco-friendly ethos,lots of single use plastics for breakfast and no recycling facilities available whoch is super disappointing Would return
Stayed 6 nights in Jun 2025

8/10 Good

Sadia

Stayed 2 nights in Jul 2025

8/10 Good

Michael

Stayed 2 nights in Jun 2025

4/10 Poor

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Good location, disappointing, grubby.

Stayed 5 nights in Jun 2025

2/10 Terrible

Alyssa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was soo disgusting. If I didn’t have a wedding to get ready for promptly after checking in, I absolutely would have asked for another room. The floors look like they hadn’t been vacuumed in ages, there was a big brown-ish stain on the shower floor and on the floor lamp, the room smelled like chemicals or something, etc. I have photos of everything. I can’t even believe it was $200+ for that nasty hotel room. I would never recommend this hotel or stay there again.
Stayed 1 night in Jun 2025

10/10 Excellent

Lauren

Stayed 1 night in Jun 2025

10/10 Excellent

Mariem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025