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Sheraton Charlotte Hotel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Charlotte Hotel

Rooftop terrace
Point of interest
View from room
Indoor pool, seasonal outdoor pool
Point of interest

Reviews

8.4 out of 10

Very good

Popular amenities

  • Gym
  • Restaurant
  • Breakfast available
  • Bar
    Bar
  • Pool
    Pool
  • Parking available
    Parking available

Explore the area

Map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • NASCAR Hall of Fame
    9 min walk
  • Charlotte Convention Center
    10 min walk
  • Spectrum Center
    13 min walk
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    11 min drive

Room options

View all photos for Club Room, 1 King Bed, City View

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, City View

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

1 bedroom, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Corner

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Corner

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Corner

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Corner

  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

1 bedroom, in-room safe, desk, blackout curtains

Room, 2 Double Beds, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner

Junior Suite, 1 King Bed, Corner | Living area

Junior Suite, 1 King Bed, Corner

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 29.8 sq m
  • Sleeps 4
  • 2 Double Beds

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Exterior
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The price is NZ$328
for 1 night
includes taxes & fees
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About the area

Charlotte

Centrally located in Charlotte, Sheraton Charlotte Hotel is within a 15-minute walk of Charlotte Convention Center and Spectrum Center. .This hotel is 1.2 mi (2 km) from Bank of America Stadium and 2.8 mi (4.4 km) from Fillmore Charlotte.

What's nearby

  • NASCAR Hall of Fame - 9 min walk - 0.8 km
  • Charlotte Convention Center - 10 min walk - 0.9 km
  • Spectrum Center - 13 min walk - 1.1 km
  • Bank of America Stadium - 20 min walk - 1.7 km
  • Fillmore Charlotte - 5 min drive - 4.5 km

Getting around

  • Charlotte Station - 8 min drive
  • McDowell Street Tram Stop - 8 min walk
  • Charlotte-Douglas Intl. Airport (CLT) - 11 min drive

Restaurants

  • ‪Metropolitan - ‬10 min walk
  • ‪Burger King - ‬14 min walk
  • ‪Midnight Diner - ‬13 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Circle K - ‬13 min walk

About this property

Sheraton Charlotte Hotel

Pet-friendly hotel connected to the convention center in Uptown Charlotte with 2 restaurants
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 305 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on the many recreational opportunities, including an indoor pool, a 24-hour fitness center, and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy American cuisine at Social Bar & Kitchen, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Charlotte? This hotel has 68195 square feet (6335 square meters) of space consisting of a conference center and 29 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
Social Bar & Kitchen - This restaurant specializes in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Craft City - This poolside bistro serves lunch only. Guests can enjoy drinks at the bar. Open select days.
Cloud Bar by David Burke - This rooftop bar serves dinner only. Open select days.
Red Salt by David Burke - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Local area shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:00 AM–11:00 AM: USD 8.00-18.00 for adults and USD 8.00-18.00 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Social Bar & Kitchen
  • Craft City
  • Cloud Bar by David Burke
  • Red Salt by David Burke

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (68195 square feet of space)
  • Meeting rooms - 29

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from November 12 2024 to July 1 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8.00 to 18.00 for adults, and USD 8.00 to 18.00 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 50.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The seasonal pool will be open from May 29 to September 06
Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Sheraton Charlotte Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 764 out of 1350 reviews" "
Rating 8 - Good. 250 out of 1350 reviews" "
Rating 6 - Okay. 152 out of 1350 reviews" "
Rating 4 - Poor. 105 out of 1350 reviews" "
Rating 2 - Terrible. 79 out of 1350 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Darryl, Albany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay
Stayed 3 nights in Aug 2024

8/10 Good

Leon

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Hinda

Travelled with group
Liked: Amenities
Disliked: Cleanliness
There was a convention that was loud and noisy at the time, front desk was staff was not polite, rooms were slightly shabby. After the convention dispersed the stay was better.
Stayed 2 nights in Aug 2024

6/10 Okay

Carole

Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Uptown
Comfortable and convenient hotel in uptown Charlotte. The front desk is very friendly and helpful. The room was quaint.
Stayed 1 night in Aug 2024

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not booked
Stayed 1 night in Aug 2024

10/10 Excellent

Bana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, lovely game areas, gym and two swimming pool. The icing on the cake was all staff were exceptionally welcoming, warm and experts in their crafts! Best place to stay in Charlotte !
Stayed 2 nights in Aug 2024

10/10 Excellent

Monserrate

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water after a long work day.
Stayed 1 night in Aug 2024

4/10 Poor

Tikaa

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I paid extra for my room because of an event that I knew nothing of nor cared to attend. I would’ve been perfectly fine with the price I paid if the room was up to standard. It was really small, the bathroom wasn’t what I expected. Really small and basic, there was no hot water, the tub itself had gross dark spots on the floor, then also they make you pay an additional 50$ per night for parking which I really find unfair because given my room was already overpriced. I paid almost 400$ for a 2 night stay like I said id have no issues with paying that amount if the rooms/bathroom were nicer. They try to get you with all the nice features they have in the hotel and events but I will never stay at Sheraton again. Also I’m used to like a very subtle quiet environment but because of the event it was super crowded, everyone was loud and all over the place. When my man and I was trying to leave, we had to walk around numerous of small and large crowds of people to get outside. Then while trying to leave from the parking lot, Ig ppl aren’t exactly sure of the tool that’s needed to enter and exit so it’ll be ppl just parked there trying to figure out how to get out but I think it should definitely have a sign or communicated beforehand. We were behind the gate for over 10 mins because ppl couldn’t figure out how to leave.
Stayed 2 nights in Aug 2024

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great location and very clean.
Stayed 1 night in Aug 2024

10/10 Excellent

Brittany, Greenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop bar!
Stayed 1 night in Aug 2024

6/10 Okay

elma

Travelled with partner
Liked: Staff & service
Rooms were very small but okay for one night which we only stayed one night.. carpet looked alittle dirty but ok with some house shoes.. bathroom was extremely small shower tile could use some deep cleaning staff was really nice all staff from parking to dining.. walking in the hotel looked and smelt ready clean and fresh.
Stayed 1 night in Aug 2024

10/10 Excellent

Leonard

Business traveller
Liked: Cleanliness, property conditions & facilities
Great!
Stayed 1 night in Aug 2024

6/10 Okay

Sherry

Travelled with family and small children, Business traveller
Liked: Staff & service
We could not watch any tv. I tried several times. I tried calling the service desk and it was always busy. Ran out of hot water after 1 shower.
Stayed 1 night in Aug 2024

10/10 Excellent

Ros

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a relaxing, welcoming and well designed hotel. The outdoor pool area is great and it is a good hotel for teenagers with two pools, a gymn and games like table tennis. The staff are super helpful and very welcoming. A great place to stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Fernando

Stayed 1 night in Aug 2024

10/10 Excellent

Amy, Fort Worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this property!
Stayed 1 night in Aug 2024

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities, room comfort
There was no microwave in the room and someone had picked their nose all over the shower curtain.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Teresa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disappointed in this stay. We were moved rooms 2 times bc the showers did not have hot water. After a long day of traveling i was looking forward to a long hot shower and it never happened. Even being moved room we didnt have hot water. I must say that Camden did make things right but still this was an issue.
Stayed 2 nights in Aug 2024

10/10 Excellent

Judah

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kimberly, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the Front Desk were very friendly and helpful. That level of service is not seen all the time and they deserve high praise. We would definitely stay there again!
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
A wonderful stay! Hotel is very nice and spacious!
Stayed 1 night in Aug 2024