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Four Points by Sheraton Auckland

4.5 star property

Photo gallery for Four Points by Sheraton Auckland

Premium bedding, minibar, in-room safe, desk
Lobby
Exterior
Suite, 2 Bedrooms, Tower (View) | Living area
Serves lunch and dinner

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
  • Housekeeping

Explore the area

Map
396 Queen Street, Auckland, Auckland, 1010
  • University of Auckland
    ‪3 min walk‬
  • Sky Tower
    ‪9 min walk‬
  • Spark Arena
    ‪5 min drive‬
  • Auckland (AKL-Auckland Intl.)
    ‪26 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 2 Bedrooms, Tower (View)

Suite, 2 Bedrooms, Tower (View) | Living area

Suite, 2 Bedrooms, Tower (View)

  • City view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Tower

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View (Balcony)

Premium bedding, minibar, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View (Balcony)

  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking

  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

  • 36 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Tower

View from room

Room, 1 King Bed, Non Smoking, Tower

  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Corner

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, Corner

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Auckland

Four Points by Sheraton Auckland is centrally located in Auckland, a 3-minute walk from University of Auckland and 9 minutes by foot from Sky Tower. .This luxury hotel is 0.9 mi (1.5 km) from Auckland Domain and 1.3 mi (2.1 km) from Spark Arena.

What's nearby

  • University of Auckland - 3 min walk - 0.3 km
  • Sky Tower - 9 min walk - 0.8 km
  • Auckland Domain - 14 min walk - 1.2 km
  • Spark Arena - 5 min drive - 2.1 km
  • Eden Park - 5 min drive - 3.4 km

Getting around

  • Gaunt Street Tram Stop - 4 min drive
  • Auckland Britomart Station - 15 min walk
  • Auckland Intl. Airport (AKL) - 26 min drive

Restaurants

  • ‪Q Theatre - ‬1 min walk
  • ‪Nando's Queen St - ‬3 min walk
  • ‪The Counter Cafe - ‬3 min walk
  • ‪Daldang - ‬2 min walk
  • ‪Kang Nam Station - ‬1 min walk

About this property

Four Points by Sheraton Auckland

Luxury hotel with a 24-hour fitness center and a 24-hour business center
Four Points by Sheraton Auckland offers 255 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with premium digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 255 guestrooms featuring minibars. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy local and international cuisine at Queen's Head Bar & Eatery, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Auckland? This hotel has 2045 square feet (190 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Queen's Head Bar & Eatery - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
The Churchill - This bar specializes in international cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, German, Japanese, Korean, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 35 per night)
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Queen's Head Bar & Eatery
  • The Churchill

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,045 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.75 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for NZD 60.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 39 per person
  • Covered self parking fee: NZD 35 per night (in/out privileges)
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Four Points by Sheraton Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 435 out of 732 reviews
Rating 8 - Good. 209 out of 732 reviews
Rating 6 - Okay. 56 out of 732 reviews
Rating 4 - Poor. 20 out of 732 reviews
Rating 2 - Terrible. 12 out of 732 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unwell, (I have MS),when we arrived and the staff got our room cleaned and ready by 11am as our flight from Christchuch got in at 9am. We ate breakfast, were allowed to use the gym, shower and store our luggage. Staff was amazing and fetched coffee for us as soon as we got down for breakfast the next day. The food was exceptional and our friends came for dinner the last night and it was perfect. My son-in law is vegan and we are vegetarian and the kitchen went out of their way to change the meals around to suut our needs, since i was not eating much. Our flight from Auckland to LA was canceled by Air New Zealand, and they were not willing to reschedule us on anotger flight, so my son-in-law spent 10 hours getting us on a Qantas flight. The staff held a room for us, (even though it was the Christmas, New Year Season and they were virtually booked up)in case we has to stay longer- we let them know as soon as we got a flight. I cannot speak highly enough about all the staff from the cleaners, to waiters, to kitchen and reception staff and everyone else we dealt with. They were all so friendly, helpful, and accomadating. We are so grateful Thank you all and Happy New Year GlendaThomas
Stayed 2 nights in Dec 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Iwona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in great location!
Stayed 1 night in Jan 2025

10/10 Excellent

Numeriano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Chuan Lam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were allowed to check in earlier than the specified time once the room was ready and that allow us to rest and refresh ourselves.
Stayed 2 nights in Dec 2024

10/10 Excellent

Stevie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Dec 2024

10/10 Excellent

jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for concert at Auckland Town Hall
Stayed 1 night in Dec 2024

10/10 Excellent

QIHUA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is walking distance to the mall and our room can see Skytower very clearly. Room facilities are great, big spacious room, staff are friendly. Only problem is main entrance not towards the street and driveway is narrow, if you need to call Uber you would need to walk to the roadside. But overall very happy with the stay and would recommend to friends
Stayed 4 nights in Dec 2024

8/10 Good

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fine and the location worked out well for me. I appreciated the gluten free options at breakfast but there weren’t many on the dinner menu and there weren’t many dining options in the area.
Stayed 4 nights in Nov 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Ryan

Stayed 1 night in Nov 2024

8/10 Good

Griff

Stayed 1 night in Nov 2024

10/10 Excellent

Tim

Stayed 1 night in Nov 2024

10/10 Excellent

Shamal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful and friendly
Stayed 3 nights in Dec 2024

10/10 Excellent

Lyn and John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and very clean hotel
We were able to checkin a little early as our room was ready and our room was spotlessly clean. Plush towels, clean bathroom and a good shower. We stayed here for location to the theatre for a show. Perfect location for this. We also ate a lite meal before going. Service was good and the meal was sufficient. We would stay here again if the price was right. We got a good deal for our stay but woudnt stay if it was full price.
Stayed 1 night in Dec 2024

10/10 Excellent

Rohan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff
Stayed 2 nights in Nov 2024

10/10 Excellent

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will visit again Great customer services
Stayed 2 nights in Nov 2024

8/10 Good

ILMARS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay,staff were friendly and inviting,room was very nice and tidy.
Stayed 1 night in Nov 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel city central
nice hotel with very comfortable beds and great views. close to harbor/sky tower.
Stayed 1 night in Nov 2024

10/10 Excellent

Glen

Stayed 1 night in Nov 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Friendly and helpful staff. We arrived early, stored our bags, and staff brought them to our room when room was ready. Excellent breakfast. Bed is soft, so may be better for others. The key cards occasionally don’t work well in the elevators, which are needed to select your floor.
Stayed 3 nights in Nov 2024

10/10 Excellent

Patricia, Beaufort

Liked: Staff & service, property conditions & facilities
Staff was awesome!! Definitely recommend!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Peter

Well located with friendly helpful staff
Stayed 4 nights in Nov 2024