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Tru by Hilton Charlotte Airport Lake Pointe

2.5 star property

Photo gallery for Tru by Hilton Charlotte Airport Lake Pointe

Lobby
Outdoor pool
Exterior
Reception
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available

Explore the area

Map
2227 Cascade Point Blvd Suite, Charlotte, NC, 28208
  • Billy Graham Library
    ‪3 min drive‬
  • Bank of America Stadium
    ‪7 min drive‬
  • Charlotte Douglas Airport Overlook
    ‪9 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

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Hilton Charlotte Airport

About the area

Charlotte

With a stay at Tru by Hilton Charlotte Airport Lake Pointe in Charlotte, you'll be within a 10-minute drive of Bank of America Stadium and Charlotte Convention Center. .This hotel is 5.4 mi (8.8 km) from Spectrum Center and 10.7 mi (17.3 km) from Carowinds Theme Park.

What's nearby

  • Billy Graham Library - 3 min drive - 2.0 km
  • Bank of America Stadium - 7 min drive - 7.6 km
  • Charlotte Convention Center - 7 min drive - 8.1 km
  • Spectrum Center - 8 min drive - 8.8 km
  • Charlotte Douglas Airport Overlook - 9 min drive - 8.8 km

Getting around

  • Woodlawn Station - 4 min drive
  • Charlotte Station - 14 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 7 min drive

Restaurants

  • ‪Tequileria - ‬3 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Kosta's Kitchen - ‬3 min drive
  • ‪Coffey Creek Cafe - ‬4 min drive
  • ‪The Olde Mecklenburg Brewery - ‬4 min drive

About this property

Tru by Hilton Charlotte Airport Lake Pointe

Hotel in Charlotte with free breakfast and airport shuttle service
Tru by Hilton Charlotte Airport Lake Pointe offers 108 air-conditioned accommodations with hair dryers and irons/ironing boards. LED televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 108 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and a banquet hall.
Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.
Tru Lobby Bar - Onsite bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Tru Lobby Bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 02 to April 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Self parking fee: USD 10 per day
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The seasonal pool will be open from May to October
Pool access available from 9:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Charlotte Airport
Tru By Hilton Charlotte Pointe
TRU BY Hilton Charlotte Airport LAK
Tru by Hilton Charlotte Airport Lake Pointe Hotel
Tru by Hilton Charlotte Airport Lake Pointe Charlotte
Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

Tru by Hilton Charlotte Airport Lake Pointe Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 807 out of 1096 reviews
Rating 8 - Good. 161 out of 1096 reviews
Rating 6 - Okay. 63 out of 1096 reviews
Rating 4 - Poor. 28 out of 1096 reviews
Rating 2 - Terrible. 37 out of 1096 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Clorith

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the room was spacious. Location was very convenient to us. Staff was friendly. The breakfast served was the same every day. Would have loved to seen a little variation. I would definitely stay there again and also recommend it
Stayed 1 night in Dec 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checks all the boxes you want when you have a quick 12 hour layover
Stayed 1 night in Jan 2025

10/10 Excellent

Jo

Stayed 1 night in Jan 2025

10/10 Excellent

Farrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and functional
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed
Stayed 1 night in Dec 2024

10/10 Excellent

Shauna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciated how clean the rooms were as well as how friendly and professional the staff was. We would definitely stay at this location again. The only negative was having to pay for parking, which seemed like an unnecessary expense.
Stayed 1 night in Dec 2024

10/10 Excellent

Karla, Hendersonville

Liked: Cleanliness, staff & service, property conditions & facilities
Proper exceeded expectation. Very clean, new, helpful staff and convenient location.
Stayed 1 night in Jan 2025

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed due to a long lay over in Charlotte. The hotel was very clean and was located close to the airport. The included breakfast was great and the staff was very friendly. Our only complaint was the shuttle from the air port did not run smoothly. We had to wait about 45 minutes after calling and asking for the shuttle. However the shuttle the next morning had less than a 10 minute wait so it could have been a fluke. Overall we were pleased with the hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sherri

Liked: Amenities
I was only there for a short 5 hours because my flight was cancelled. The room was nice and clean and smelled good.
Stayed 1 night in Dec 2024

10/10 Excellent

joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ivette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to do in the area
Stayed 3 nights in Dec 2024

8/10 Good

John

Liked: Property conditions & facilities
Was clean and bed was comfortable
Stayed 1 night in Jan 2025

6/10 Okay

Bianca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was very small it was very hard to get around and there was limited space to place our belongings but we managed. The staff was great and helpful. To pay for parking at a hotel at this location was a silly concept for me as this hotel was not located in a downtown region of the city and isn’t considered a resort.
Stayed 1 night in Jan 2025

6/10 Okay

Shawn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in clerk was not very friendly and welcoming. At check in we enquired about restaurant options for dining and she pointed us to QR code to order from in house restaurant. When we ordered food took a long time to arrive, so we called front desk to enquire but clerk was not helpful and stated she could not provide a phone number to check on order. She quickly directed us back to Qr code, as her tone suggested she was not trying to assist.
Stayed 1 night in Jan 2025

10/10 Excellent

Sriparna

Stayed 1 night in Jan 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy airport stay. Clean room and shuttle was handy
Stayed 1 night in Dec 2024

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for an overnight layover
Stayed 1 night in Dec 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Shuttle was easy to find with short wait time. Room is quiet with comfy bed. Delicious hot breakfast
Stayed 1 night in Jan 2025

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like every thing about it.
Stayed 1 night in Jan 2025

10/10 Excellent

Zakiyaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Merrylee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was well organized and great communication and the travel to the airport was wonderful
Stayed 1 night in Dec 2024

10/10 Excellent

Bryan

Stayed 1 night in Dec 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024