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Tru by Hilton Charlotte Airport Lake Pointe

2.5 star property

Photo gallery for Tru by Hilton Charlotte Airport Lake Pointe

Lobby
Outdoor pool
Desk, laptop workspace, blackout curtains, iron/ironing board
Desk, laptop workspace, blackout curtains, iron/ironing board
Billiards

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Free airport shuttle
  • Parking available
  • Pool
  • Pet-friendly
  • Breakfast included

Explore the area

Map
2227 Cascade Point Blvd Suite, Charlotte, NC, 28208
  • Billy Graham Library
    ‪3 min drive‬
  • Spectrum Center
    ‪8 min drive‬
  • Charlotte Douglas Airport Overlook
    ‪9 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Terrace/patio

Hilton Garden Inn Charlotte Airport

  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Free WiFi
4.5 out of 5, Wonderful, (1007)
The price is NZ$253
for 1 room
includes taxes & fees
28 Mar - 29 Mar
Hilton Garden Inn Charlotte Airport

About the area

Charlotte

With a stay at Tru by Hilton Charlotte Airport Lake Pointe in Charlotte, you'll be a 3-minute drive from Billy Graham Library and 7 minutes from Bank of America Stadium. .This hotel is 5 mi (8 km) from Charlotte Convention Center and 5.4 mi (8.8 km) from Spectrum Center.

What's nearby

  • Billy Graham Library - 3 min drive - 2.0 km
  • Bank of America Stadium - 7 min drive - 7.6 km
  • Charlotte Convention Center - 7 min drive - 8.1 km
  • Spectrum Center - 8 min drive - 8.8 km
  • Charlotte Douglas Airport Overlook - 9 min drive - 8.8 km

Getting around

  • Woodlawn Station - 4 min drive
  • Charlotte Station - 14 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 7 min drive

Restaurants

  • ‪Tequileria - ‬3 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Kosta's Kitchen - ‬3 min drive
  • ‪Coffey Creek Cafe - ‬4 min drive
  • ‪The Olde Mecklenburg Brewery - ‬4 min drive

About this property

Tru by Hilton Charlotte Airport Lake Pointe

Hotel with free breakfast, near Billy Graham Library
Tru by Hilton Charlotte Airport Lake Pointe offers 108 air-conditioned accommodations with hair dryers and irons/ironing boards. LED televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 108 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and a banquet hall.
Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary buffet breakfast is served between 6:30 AM and 9:30 AM on weekdays.
Tru Lobby Bar - Onsite bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 10 per day)
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options
  • Free 24-hour return airport shuttle
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available weekdays 6:30 AM–9:30 AM
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Tru Lobby Bar

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Fitness centre
  • Outdoor pool

Family friendly

  • Arcade/games room
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (on request)
  • Luggage storage

Business services

  • A meeting room

Outdoors

  • Outdoor furniture

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Phone accessibility kit
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • LED TV
  • Premium channels

Food and drink

  • Mini fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 02 to April 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Self parking fee: USD 10 per day
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The seasonal pool will be open from May to October
Pool access available from 9:00 AM to 10:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Charlotte Airport
Tru By Hilton Charlotte Pointe
TRU BY Hilton Charlotte Airport LAK
Tru by Hilton Charlotte Airport Lake Pointe Hotel
Tru by Hilton Charlotte Airport Lake Pointe Charlotte
Tru by Hilton Charlotte Airport Lake Pointe Hotel Charlotte

Tru by Hilton Charlotte Airport Lake Pointe Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 803 out of 1087 reviews
Rating 8 - Good. 158 out of 1087 reviews
Rating 6 - Okay. 63 out of 1087 reviews
Rating 4 - Poor. 25 out of 1087 reviews
Rating 2 - Terrible. 38 out of 1087 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Very modern. Room was small but very clean and nice.
Stayed 1 night in Dec 2024

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Room was spotless and comfortable and very quiet
Stayed 1 night in Dec 2024

4/10 Poor

Nathan

Travelled with family
Disliked: Staff & service, amenities
$10 per night for parking $1.99 processing fee. So figure that into the rate when booking. The room was so small you can barely walk around the bed and the furniture. The front desk staff were rude. There was a big funky spot that could’ve been wiped clean on the bench as soon as we walked in the room. I’m not gonna say what it looked like. We stay at Hilton every where we go and this was our first Tru. And will be our last. Breakfast isn’t until 7. If you have a 9 am flight you don’t have time to eat.
Stayed 1 night in Dec 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, staff were very kind
Stayed 1 night in Dec 2024

8/10 Good

william

Stayed 1 night in Nov 2024

10/10 Excellent

Mercie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!
The room was great, clean and comfy. Im big on cleanness of the shower and bathrooms and it was perfect! No microwave in the room but there is one in the lobby. Entertainment downstairs was great. Our stay was really great.
Stayed 4 nights in Dec 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Near the airport and a clean well kept hotel
Stayed 1 night in Oct 2024

8/10 Good

Lance, San Clemente

Liked: Cleanliness, staff & service, property conditions & facilities
Several Hilton Airport Hotels, make sure you jump in correct shuttle—most note Hilton Airport, definitely more than one 😥
Stayed 1 night in Dec 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and super clean. Staff was cheerful and kind.
Stayed 1 night in Dec 2024

8/10 Good

Carrie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 1 night in Nov 2024

10/10 Excellent

Gisella

Clean and nice
Stayed 1 night in Nov 2024

8/10 Good

Heather, Kansas City

Liked: Cleanliness, property conditions & facilities
Airport shuttle since my flight left without me
Stayed 1 night in Nov 2024

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness to top them all
Have never stayed in a hotel so clean in years of travelling
Stayed 1 night in Nov 2024

10/10 Excellent

Lyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Perfect stay when flying in or out of Charlotte!
Stayed 1 night in Dec 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel overnight after missing our connecting flight and not being able to get a rescheduled flight until the following morning. I booked without reading the reviews as it was a Hilton and usually Hilton hotels are nice. We checked in after 11:00 pm, had some food from their convenience area, slept, showered and checked out at 6:00 am. They provide a free shuttle to the airport. The hotel was clean and nice, great body wash, lotion and toiletries. They even gave us complimentary toothbrushes as we did not have ours with us. Only downside was the area outside the hotel smelled like sewer. I’m not sure why, but in your room you did not notice the odor. Would stay here again if I ever get stuck at Charlotte Airport.
Stayed 1 night in Nov 2024

8/10 Good

mike

Stayed 1 night in Nov 2024

6/10 Okay

Zachery

Disliked: Staff & service
They now charge 12 dollars a night for parking. Kind of ridiculous as there is plenty of space and is not downtown. Won’t be staying there again.
Stayed 1 night in Nov 2024

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean, and comfortable room with king size bed. The check in and out staff were wonderful! So convenient to have breakfast included and there were so many great choices.
Stayed 1 night in Nov 2024

10/10 Excellent

Lyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great stay right by the Charlotte airport. The shuttle was so convenient.
Stayed 1 night in Nov 2024

10/10 Excellent

Delma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2024

8/10 Good

Runyan

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Monterio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was very nice. The manager he’s the rudest person I’ll ever encountered. Thank you to the young lady that was working beside she was great.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick and easy. Attendant was friendly and informative
Stayed 1 night in Nov 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly; check in was easy; parking seems safe and very convenient; bedding is comfortable; bathroom was large and clean; if you need the airport shuttle let them know at check in; there is a hairdryer, an iron and ironing board; plenty of hooks and an area for hanging clothes - overall very satisfied and the reason we continue to book with Tru
Stayed 1 night in Nov 2024