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Extended Stay America Suites - Charlotte - Matthews

2.5 star property

Photo gallery for Extended Stay America Suites - Charlotte - Matthews

Lobby
Lobby
Exterior
Desk, laptop workspace, blackout curtains, iron/ironing board
Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
1424 Matthews- Mint Hill Road, Matthews, NC, 28105
  • Place, Bowlero Matthews
    ‪3 min walk‬
  • Place, Sportsplex at Matthews
    ‪13 min walk‬
  • Place, Novant Health Matthews Medical Center
    ‪2 min drive‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪31 min drive‬

Room options

View all photos for Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Studio, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Matthews

With a stay at Extended Stay America Suites - Charlotte - Matthews in Matthews, you'll be in the business district, within a 15-minute drive of Bojangles' Coliseum and Bowlero Matthews. .This hotel is 11.7 mi (18.8 km) from Spectrum Center and 10.4 mi (16.7 km) from SouthPark Mall.

What's nearby

  • Bowlero Matthews - 3 min walk - 0.3 km
  • Sportsplex at Matthews - 13 min walk - 1.2 km
  • Matthews Heritage Museum - 2 min drive - 2.4 km
  • Novant Health Matthews Medical Center - 2 min drive - 1.8 km
  • Matthews Community Center - 3 min drive - 2.7 km

Getting around

  • Charlotte Station - 21 min drive
  • Charlotte-Douglas Intl. Airport (CLT) - 31 min drive

Restaurants

  • ‪Starbucks - ‬19 min walk
  • ‪Texas Roadhouse - ‬19 min walk
  • ‪Golden Corral - ‬8 min walk
  • ‪Chipotle Mexican Grill - ‬3 min drive
  • ‪Wendy's - ‬5 min walk

About this property

Extended Stay America Suites - Charlotte - Matthews

Extended Stay America Suites - Charlotte - Matthews offers 123 accommodations with blackout drapes/curtains. Accommodations offer separate sitting areas. 34-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations.

This Matthews hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 123 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 34-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and separate sitting areas.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary on-the-go breakfast is served daily from 6:00 AM to 9:30 AM.
Featured amenities include express check-out, laundry facilities, and an elevator. Free self parking is available onsite.
A complimentary on-the-go breakfast is served each morning between 6:00 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request) (for a fee)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 34-inch flat-screen TV with premium cable channels

Food and drink

  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 5:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

WoodSpring Suites Charlotte Matthews Aparthotel
WoodSpring Suites Charlotte Aparthotel
WoodSpring Suites Charlotte
WoodSpring Suites Charlotte Matthews
Extended Stay America Suites Charlotte Matthews
Extended Stay America Suites - Charlotte - Matthews Hotel
Extended Stay America Suites - Charlotte - Matthews Matthews

Extended Stay America Suites - Charlotte - Matthews Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 198 out of 437 reviews
Rating 8 - Good. 76 out of 437 reviews
Rating 6 - Okay. 50 out of 437 reviews
Rating 4 - Poor. 44 out of 437 reviews
Rating 2 - Terrible. 69 out of 437 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Caroline

Stayed 1 night in Nov 2025

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities
People should
Stayed 8 nights in Dec 2025

10/10 Excellent

Sheila

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Nice room
Stayed 1 night in Nov 2025

10/10 Excellent

Kiaia

Stayed 1 night in Dec 2025

2/10 Terrible

Brenda, Lowell

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Although the location of this facility was near perfect for our needs, and the staff was unbelievably pleasant and courteous, the facility itself had an eerie feel to it, and smelled as though the actual scent was being masked with air freshener. It was clean as there was no dust or debris on the carpet or floors in the suite, although the carpet in the hallway was stained. The bed was comfortable enough, but still had reminisce of previous inhabitants. The chair in the room had been damaged. The whole unit was outdated. The bathroom seemed clean, but the towels were so rough, and also had reminisce of previous inhabitants. First impression was so severe that my son kept saying he was so uncomfortable being there and cried himself to sleep the first night and later on called it 'home, creepy, home'. The air unit was very noisy and took some time to get used to. We were told that there was breakfast in the morning - apparently that only consists of sugar and creamer for coffee. No actual food or fruits, and we were up very early to check. We ended up leaving 3 days early once our purpose for travel was finished. I couldn't leave there fast enough. I hate leaving such a negative review because the staff really was extremely sweet, accommodating and you can tell they try their best to upkeep the facility, but I feel like I'd be doing a disservice to travelers if I did not. Maybe this review will help motivate the facility to update some features, starting with dama
Stayed 7 nights in Dec 2025

2/10 Terrible

Nelida

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location but near a very trafficked area. Limited to-go breakfast. Hotel is old and rooms were not properly cleaned. We had roaches in the first room we stayed and they switched us to a different room. No housekeeping even for extended stays. Smokers inside the rooms/property even though it’s a non-smoking hotel. Overall bad experience.
Stayed 6 nights in Dec 2025

2/10 Terrible

Kristin

Travelled with family and small children, Business traveller
I do not recommend staying here. Left 2 days early due to my son’s tournament being over. one staff member said they would refund it while the manager said no.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ronnie

Stayed 2 nights in Dec 2025

10/10 Excellent

Rutilo

Stayed 2 nights in Nov 2025

4/10 Poor

Tanya

Disliked: Cleanliness
Room was dirty.
Stayed 1 night in Dec 2025

10/10 Excellent

Kelly

Stayed 1 night in Dec 2025

8/10 Good

Kelly

Stayed 1 night in Nov 2025

10/10 Excellent

Juan

Stayed 3 nights in Nov 2025

8/10 Good

Francisco

Liked: Cleanliness
Stayed 1 night in Nov 2025

10/10 Excellent

William

Stayed 1 night in Nov 2025

8/10 Good

Kirk

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room
Stayed 1 night in Nov 2025

10/10 Excellent

Dan

Stayed 1 night in Nov 2025

8/10 Good

Renaldo

Stayed 5 nights in Nov 2025

4/10 Poor

Joshua

Disliked: Amenities
The room temperature was too cold or too hot. It was noisy. Smell of cigarettes. It was rough. Definitely wouldn’t recommend staying here unless you just had too.
Stayed 1 night in Aug 2025

2/10 Terrible

Beverly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Did not stay for breakfast.
Stayed 1 night in Oct 2025

10/10 Excellent

Arispaki

J
Stayed 1 night in Nov 2025

2/10 Terrible

Sharon

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Horrific conditions no heat and dirty towels, and dirty conditions in the room
Stayed 1 night in Oct 2025

4/10 Poor

Eric

Disliked: Cleanliness, property conditions & facilities
This place is a train wreck. Stay far away. Understaffed. Dirty rooms. Furniture falling apart. Roaches in the rooms. Loud and unpleasant long term residents. April was the manager and she hustled to try and make this train wreck work but seemed unable to get the help she needed. Do not stay here unless it’s a last resort.
These chairs in my room were literally disgusting and falling apart.
Stayed 2 nights in Oct 2025

6/10 Okay

Daija

Liked: Property conditions & facilities
Disliked: Cleanliness
The bathroom could have been cleaned a little better I can sell the person before me was very hairy.
Stayed 2 nights in Oct 2025

2/10 Terrible

Georgette

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room while the countertop was clean, the rest of the room had not been cleaned in awhile. Refrigerator was dirty, crust on walls, shower curtain was mildewed and had mold on it, layers of dust on furniture and fans. The whole hotel had a foul odor and the bathroom smelled like someone just smoked pot. The staff was fine, but the man working a night seemed extremely overwhelmed and was at a loss on how to solve another customer’s issue. I would not stay here again and would avoid the entire chain of hotels.
Stayed 2 nights in Oct 2025