- Upon entering room 214 initially, I noticed a stale odour, despite the window being wide open. When I returned having had my evening meal, the smell was stronger and I also noticed the room didn't have any towels. When a member of staff subsequently brought me some towels, he came into the room and had to agree that it was either the toilet or the shower plug (I think the latter); but when I asked whether I could change rooms, he just said apathetically that he thought there wasn't a spare room. I asked him to find out and let me know, but I heard nothing more, and I was too tired to persist.
- The catch on the doorframe is barely fixed in place, it being on broken wood. Obviously somebody's broken their way into the room in the past.
- It would be helpful to notify guests in advance of the car park at the rear, or at least for there to be posters about it where the roof car park was fenced off, or even to tell people when they arrive, rather than merely letting them notice the fliers at reception. I only noticed them in the evening (when the car park was empty) yet I had previoulsy wasted over an hour finding and walking from alternative parking.
- Service during breakfast was poor – almost non-existant. I had to search for a cereal spoon (found a sole one on the side), couldn't spot the coffee cups because there were just a few left high up on the top shelf, my order slip was not picked up as it stipulated it would be, and milk and bread levels were low too!