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Very clean and welcoming, an additional charge for Parking for genuine users is a bit much, it should be included as should breakfast and to put it up by £3 if you don’t make a decision on check in is not good needless to say I’ve booked into another hotel for 4 nights in Cheltenham
David
Stayed 1 night in Oct 2024
6/10 Okay
Verified traveller
Travelled with family
10 Oct 2024
Liked: Cleanliness, staff & service
Average stay
The receptionist was lovely and gave my sister and I a few perks as I was getting married the next day. The bar staff were friendly & the breakfast staff were helpful when getting more non-dairy milk as there was none out to help ourselves to. The rooms and ensuites were average. The dinner staff were ok but didn't warn us of a large corporate party dining at the same time meaning we had a wait of nearly an hour just for some pasta and chicken. The food was tepid and average tasting at best when it did arrive. £7 for parking is also outrageous. At least embed it in the price of the room. The hotel is not even near the station or town centre so car park charge seems unnecessary.
Just an over night stop en-route to Devon.
We arrived around 2100. Have a good dinner and service was great!
Room was good.
Shame the pool wasn't open in the evening and not in the morning when my daughter wanted to swim (0700-0900).
Parking wasn't free either but apart from that, a good stay!
Daniel
Stayed 1 night in Aug 2024
8/10 Good
Ben
27 Aug 2024
Ben
Stayed 1 night in Aug 2024
6/10 Okay
Norman
Travelled with partner
21 Aug 2024
Liked: Cleanliness
Likes: the staff are excellent.
Dislikes: menu in the restaurant could be better.
Difficult to use the leisure centre due to overcrowding with leisure club members
Fabulous. Great customer service from reception. All very good but made extra special by the wonderful birthday card, treat and decorations. First time we have stayed in a Leonardo hotel and it will now be the first of many ! Thank you
Michelle
Stayed 1 night in Aug 2024
6/10 Okay
Mark
10 Aug 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Decent hotel, but stupidly hot rooms and no aircon
Hotel is nice enough condition wise. But the rooms were unbearably hot. The window opens an inch and there was a desk fan in the room. Ultimately led to a terrible boiling hot night sleep and it was only 20-21 degrees outside. Not good
The Hotel has a flat roof and the rooms were unbearably
hot
we did ask for a different room but were told the hotel was fully booked
we were provided with a cooler for the room which helped
a little but still the room was extremely hot and very uncomfortable for 26 degrees outside to become 38 degrees in the room
the staff on the desk were very apologetic and very nice
but i am sure they know about this problem with the flat roof
would stay there again as great location but not in the summer months.
Philip
Stayed 2 nights in Aug 2024
8/10 Good
Jennifer
Travelled with family and small children
3 Aug 2024
Liked: Cleanliness, staff & service, amenities
Just a little dated for a 4 star, staff were helpful and pleasant though