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Malmaison Cheltenham

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Malmaison Cheltenham

Breakfast, lunch, dinner served; British cuisine
Bar (on property)
Club Deluxe Room
Front of property
Junior Suite

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Bayshill Road, Cheltenham, England, GL50 3AS
  • Cheltenham Town Hall
    7 min walk
  • The Promenade
    9 min walk
  • Everyman Theatre
    10 min walk
  • Gloucester (GLO-Gloucestershire)
    17 min drive

Room options

View all photos for Club Deluxe Room

Club Deluxe Room

Club Deluxe Room

  • Sleeps 3
  • 1 King Bed

View all photos for Cosy Double

Cosy Double

Cosy Double

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room

Club Room

Club Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | Living area

Signature Suite

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Twin

Club Deluxe Twin

Club Deluxe Twin

  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior
Queens Hotel Cheltenham
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1002)
The price is NZ$547
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Queens Hotel Cheltenham

About the area

Cheltenham

With a stay at Malmaison Cheltenham in Cheltenham, you'll be within a 5-minute drive of Cheltenham Racecourse and Imperial Gardens. .This eco-certified hotel is 0.4 mi (0.6 km) from Cheltenham Town Hall and 0.5 mi (0.8 km) from The Promenade.

What's nearby

  • Cheltenham Town Hall - 7 min walk - 0.6 km
  • The Promenade - 9 min walk - 0.8 km
  • University of Gloucestershire - 12 min walk - 1.0 km
  • Pittville Park - 3 min drive - 2.0 km
  • Cheltenham Racecourse - 4 min drive - 3.5 km

Getting around

  • Cheltenham Spa Station - 18 min walk

Restaurants

  • ‪Imperial Gardens - ‬6 min walk
  • ‪Côte - ‬3 min walk
  • ‪No. 131 - ‬4 min walk
  • ‪The Ivy Montpellier Brasserie Cheltenham - ‬3 min walk
  • ‪Munchies - ‬4 min walk

About this property

Malmaison Cheltenham

Eco-certified hotel with a 24-hour front desk and a restaurant
Malmaison Cheltenham offers 61 accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Stay in one of 61 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a hair salon. This hotel also features wedding services and a banquet hall.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7 AM to 10 AM and on weekends from 8 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7 AM and 10 AM and on weekends between 8 AM and 11:00 AM.
Onsite venue - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (GBP 10.00 per night)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 7 AM–10 AM on weekdays and 8 AM–11:00 AM on weekends: GBP 23 for adults and GBP 12 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cots/infant beds
  • Heating

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 30.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

Property is also known as

Malmaison Cheltenham Hotel
Malmaison Cheltenham Hotel
Malmaison Cheltenham Cheltenham
Malmaison Cheltenham Hotel Cheltenham

Malmaison Cheltenham Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 413 out of 840 reviews" "
Rating 8 - Good. 273 out of 840 reviews" "
Rating 6 - Okay. 85 out of 840 reviews" "
Rating 4 - Poor. 53 out of 840 reviews" "
Rating 2 - Terrible. 16 out of 840 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation, friendly helpful staff, excellent breakfast
Stayed 1 night in Aug 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Hasina

Travelled with partner
Disliked: Property conditions & facilities
The property itself is characterful and nicely presented however we had real issues with the air con in the club deluxe room and had to have a room downgrade in the middle of the night.
Stayed 1 night in Aug 2024

10/10 Excellent

SAFWAN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Jodie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Mary

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Over priced , not goood value for money at all. Lighting in bedrooms very poor . Needs good basic maintenance to be carried out . Living on reputation. I've been to much better B n B's than this hotel .
Stayed 1 night in Aug 2024

4/10 Poor

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in a good value “cosy” room which was perfectly comfortable for on person. Decent sized bed. Only criticism is that there was no grab rail in the over-the-bath shower.
Stayed 1 night in Aug 2024

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique bedroom, however lighting very dim my husband had difficulty to see to shave! No easy accessible plug for charging mobiles and heated brush! Food in restaurant both for dinner and breakfast excellant as were staff! Hotel easily walkable to everywhere
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024

4/10 Poor

Thomas

Disliked: Property conditions & facilities, room comfort
Awful night!
The fire alarm went on three times during the night. It was awful experience. 11pm, 1am and 5:30 am. On top of that no one apologized or compensated us.
Stayed 1 night in Aug 2024

6/10 Okay

AMANDA

Travelled with family
The fire alarm went off three times during a 6 hour period.
Stayed 1 night in Aug 2024

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to main areas.
Stayed 2 nights in Aug 2024

8/10 Good

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Period property in a great location
Stayed 1 night in Jul 2024

10/10 Excellent

Sean

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Chris

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bedroom was tiny (3rd floor) and lift was not working. Bed was uncomfortable too. Have stayed in other Malmaisons in the past and they were much much better.
Stayed 1 night in Jul 2024

4/10 Poor

Gina

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not Luxury, such a shame for the Name Brand.
Disappointed, luxury room but not clean, curtains didnt fit the windows , no TV remote, room 219, elevator broken, shame, was really looking forward to this stay. When i told the staff there were other guest complaining.
Stayed 1 night in Jul 2024

6/10 Okay

Raquel

Travelled with partner
Liked: Staff & service, amenities
Too many ups and downs to get to room
Stayed 1 night in Jul 2024

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Jul 2024

2/10 Terrible

Laura

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrific stay . The room was very tired and had multiple things wrong with it. There was a wedding on so the noise was horrific. The terraced area outside was dirty and gross. The whole hotel looks like it could do with an upgrade. Not worth the money paid. Night manager was not helpful and was smerking at me when we complained about the noise level. There didn't seem to be adequate staff for drinks and service was slow .
Stayed 1 night in Jul 2024

10/10 Excellent

Matthieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 6 nights in Jun 2024

10/10 Excellent

Holly

Stayed 1 night in Jul 2024

6/10 Okay

Nabil

Disliked: Property conditions & facilities
Nice building. Now looking very shabby inside but reflected in the price.
Stayed 1 night in Jul 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well maintained hotel in a good location except that the lift wasn’t working which was inconvenient. The room was rather smaller than we would have expected. They don’t offer marmalade at breakfast - bizarre! The basin taps were strange and didn’t work well. We had to get someone to fix one of the taps as it wouldn’t turn off.
Stayed 2 nights in Jul 2024