4/10 Poor
Emily
Travelled with family and small children
4 Nov 2025
Liked: Staff & service
Disliked: Cleanliness
The staff were all friendly and the Mexican restaurant downstairs was great. That's where anything good ends. The breakfast had subpar options and the eggs and sausage were ice cold. Not just like they weren't warm anymore...literally chilled. This was extremely disappointing since the only reason we chose this hotel was because they offered a buffet style breakfast. The first room we were put in was actually supposed to be blocked off due to problems with the shower. We found that out after staying there one night. When we told the front desk that the shower didn't work, they gave us a new room. We thought that would be the end of our problems. Nope. The bedding all had stains. One comforter had a tear that seemed to be glued back together and then torn again. There was snot smeared on a couple of the walls. The 2 queen bed room only provided 2 towels. We did make sure to test the shower before transferring all of our belongings. It ran...but once we actually used the shower, we found that it didn't drain properly. So we had to shower in ankle deep water. It also would have been nice to have had the trash picked up and coffee replenished during our 4 night stay. We regret staying here for our much anticipated anniversary trip and will choose somewhere else next time we're in the area.
Emily
Stayed 4 nights in Oct 2025
